10/01 wanted to update and change my score. Gearlit reached out to me and apologized for the lack of response. They did refund the 2nd ornament. The ornament did arrive from China this week. It does... See more
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See what reviewers are saying
I made a special valentine order for my wife. It was a picture of her showing her favorite horse. They sent me the product which depicted her riding a different horse. Imagine the disappointment we b... See more
I'm not one to usually write a review but I wanted to let you know how my experience went. When I received my canvas picture it had 3 slits in it and I was upset, but as soon as I emailed gear lit wit... See more
Company replied
So far I have nothing good to say about this website. It says that mugs are shipped within 3 business day, it's been 9 days and it still not sent. Support is lying though their teeth trying to jus... See more
Company details
- Gift Shop
- also in
- T-Shirt Store
Written by the company
Find the perfect personalized gift, custom clothes, unique jewelry, and more at GearLit.com
Contact info
United States
- support@gearlit.com
- gearlit.com
2.8
Average
287 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Bespoke Motorcycle Cup
Great product just as described came pretty quickly. The personalised cups would make great presents
April 25, 2022
Reply from GearLit
It was an honor for our team to create such a meaningful product for you. We are beyond happy to hear about your satisfaction with the item. Thank you for your wonderful feedback!
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Awesome shirt and arrived so quick
Awesome shirt and arrived so quick ! It was amazing that a personalized shirt could arrive so quickly ! Thank you !
April 25, 2022
Reply from GearLit
We are incredibly grateful that you took the time out to share your feedback with GearLit. Hope you guys have amazing experience with the item. We look forward to serving you again soon.
It is just as cute as i hoped it be and…
It is just as cute as i hoped it be and arrived earlier than anticipated 🤟....got a lot of compliments on it
April 25, 2022
Reply from GearLit
We are incredibly grateful that you took the time out to share your feedback with GearLit. Hope you guys have amazing experience with the item. We look forward to serving you again soon.
Great Customer service!
Initially disappointed as first mug was lost in transit, but Customer services have been very good at sorting this out and arranging a replacement. Very happy with result!
April 23, 2022
Unprompted review
Reply from GearLit
Hi there, Thanks for sending us your unsatisfied experience. Please accept my deepest apologies on behalf of the GearLit team and I would like to take the opportunity to resolve your concerns. I'd be grateful if you can provide me with your order number. We did also send you a request to ask for more information via Trustpilot. Rest assured that we will recheck and get back to you with a proper solution. Looking forward to hearing from you soon.
3 Stars
I love the mat, it is so cute and exactly how I thought it would look. It's just very flimsy and it blows over in the wind all the time. I wish it were a little bit thicker and more sturdy so it wouldn't blow around in the wind.
April 21, 2022
Reply from GearLit
Thank you for taking the time out to share your feedback with GearLit. Hope you guys have amazing experience with the item. We look forward to serving you again soon.
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Cool gardening and cats T shirt
I purchased a “Gardening with cats” T- shirt for my daughter. Taking the steps to compose the shirt design was easy and fun, as you can switch images/colors, etc and see previews. The follow through with ordering and payment was simple. Best of all, shipping was fast and the recipient is delighted with her shirt! Very pleased at our end!
April 21, 2022
Reply from GearLit
We are incredibly grateful that you took the time out to share your feedback with GearLit. Hope you guys have amazing experience with the item. We look forward to serving you again soon.
The tee is very cute
The tee is very cute. Love the picture but the size is way off. I usually wear a medium size in ladies tees. I sized up since it is cotton with a large tee. It is very small and it is about an extra small. So disappointed ☹️.
April 20, 2022
Reply from GearLit
We are very sorry to hear we were not able to meet your expectations with the sizing issue. We want to make this right for you and have sent you a request via email. Therefore, please check your email, so we can provide you with proper solution.
I Can't Say Enough Good Things About These Cases!!!!
This is the second case that I have ordered - only because I got a new phone - and I have LOVED them both!! I even put off getting my new phone because the case wasn't available in the IPhone 13 Pro yet, but once I saw that it was, I ran right out and upgraded my phone and headed home to order my new case! These cases are fabulous - I had my other case for almost 2 years and it looked the same way it did the day I received it. They are well worth the money because they are very sturdy and well-made. I can't say enough good things about them, and I don't think I will EVER order cases from anyone else!
April 19, 2022
Reply from GearLit
We are incredibly grateful that you took the time out to share your feedback with GearLit. Hope you guys have amazing experience with the item. We look forward to serving you again soon.
Love my iPhone case
Love my iPhone case, flag & mug. I love you can pick out your hair style, clothes, skin color, kind of dog, breed of dog & color of dog. I couldn’t believe you had a black Pekingese. You do such awesome work! Thanks
April 19, 2022
Reply from GearLit
We are incredibly grateful that you took the time out to share your feedback with GearLit. Hope you guys have amazing experience with the items. We look forward to serving you again soon.
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Very Happy With My Purchase
I purchased 2 mugs as a gift. The recipients were very happy. Also, I had to contact the company for assistance. They responded quickly, were helpful and friendly.
April 18, 2022
Reply from GearLit
We are incredibly grateful that you took the time out to share your feedback with GearLit. We look forward to serving you again soon.
Reply from GearLit
We are incredibly grateful that you took the time out to share your feedback with GearLit. Hope you guys have amazing experience with the item. We look forward to serving you again soon.
Reply from GearLit
Thank you so much for your review. We hope you have great experience with your item and we have more chances to support you in the future with the impeccable service.
Quick shipping and the product received…
Quick shipping and the product received was better than expected! Thank You!
April 15, 2022
Reply from GearLit
We are incredibly grateful that you took the time out to share your feedback with GearLit. Hope you guys have amazing experience with the item. We look forward to serving you again soon.
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The workmanship is incredible
The workmanship is incredible. It is very detailed and very well done. Thank you. 😊
April 15, 2022
Reply from GearLit
We are incredibly grateful that you took the time out to share your feedback with GearLit. Hope you guys have amazing experience with the item. We look forward to serving you again soon.
Great Produtx
Love Love Love my cups. My daughter now wants one and I love how easy it was to personalize!!
April 14, 2022
Reply from GearLit
We are beyond happy to hear about your satisfaction with the mug. Thank you for your wonderful feedback!
Ordered mugs for my wedding
Ordered mugs for my wedding. One for my groom and one for my maid of honor. They came out great and I know they’re going to love their gifts!
April 14, 2022
Reply from GearLit
We are incredibly grateful that you took the time out to share your feedback with GearLit. Hope you guys have amazing experience with the item. We look forward to serving you again soon.
I love it!
I can't wait to give this to my boyfriend. I liked how I could choose hair color, skin tones, clothes, etc. The site was user-friendly and my order arrived quickly. The quality is very good and the colors are vivid.
April 14, 2022
Reply from GearLit
Thank you so much for your reviews and support at GearLit. We hope you have great experience with your item and we have more chances to support you in the future with the impeccable service.
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The 2 flags i ordered were far better…
The 2 flags i ordered were far better than I expected. The quality of the material is awesome. They are a great addition to my home. Thank you
April 13, 2022
Reply from GearLit
Thank you so much for your review and support at GearLit. We hope you have great experience with your items and we have more chances to support you in the future with the impeccable service.
Reply from GearLit
Thank you for your kind words. We are extremely happy to hear that. Our team will try to provide impeccable service so you can have the best experience with us in the future.
Reply from GearLit
We are truly moved and humbled by your positive review! Thank you for sharing your experience and how much you loved your mug.
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