Agent (Charles) was able to identify correct part required from a photo after receiving two lots of wrong part from another supplier resolving an ongoing saga! Thank you Charles Just to add, I am not... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The best, help, advice, info to identify and obtain replacement parts for bathroom fittings over 12 years old. Charles, who helped me on the phone, went above and beyond refreshing and unusual nowada... See more
Company replied
We had a problem fitting a new AquaClean WC, Geberit's Technical Support team was able to understand the problem, and sent the parts we needed to get everything resolved. I'm very pleased with this le... See more
Company replied
Superb technical support to identify exactly what spare parts my plumber needed to service my 22 year old wall-hung toilet and even some suggestions for where I can order them. I was impressed with th... See more
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Company details
Written by the company
A proud part of the globally operating Geberit Group, Geberit UK brings over 150 years of expertise to the world of bathroom and sanitary solutions. With headquarters in Switzerland and a strong local presence in the UK, we’re experts in plumbing systems, innovative bathroom ceramics, and comprehensive water technology—what we call “Mastering Water.” | Geberit leads the way in promoting sustainable sanitary practices. Our focus on water efficiency, long-lasting product design, and resource conservation means customers enjoy not only best-in-class performance, but also environmental peace of mind | If you value trusted quality, innovative plumbing and bathroom solutions, and dedicated service, you’ve come to the right place. We’re passionate about transforming bathrooms and sanitary systems—making life better through smarter water management.
Contact info
Geberit House, Edgehill Dr, CV34 6NH, Warwick, United Kingdom
- 01926 516800
- enquiries@geberit.co.uk
- geberit.co.uk
4.6
Excellent
112 reviews
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Replied to 100% of negative reviews
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Trying to get an Engineer to come out to fix my Gerberit was almost inpossible
My experience was absolutely shocking trying to locate the correct number to call to get an Engineer to come along to my house to fix the fault with my Gerberit BUT THEN ALONG CAME BOB-KELVIN PATRICK HE WAS JUST AMAZING AND SORTED OUT THE WHOLE SITUATION IN THE FLICK OF A HAT !!!! He contacted the Engineer Roy William Mackintosh and he rang me on
the telephone and is coming to my house on Friday the
5/6/2026 between 10:00am and 12:00am to sort it all
out. I would like to say a big big thank you to Bobby who
even sent me an email with a Ticket Number for the job
that has to be carried out.
THANK YOU! THANK YOU! THANK YOU! BOBBY FOR ALL
YOUR KINDNESS AND HELP TO ME WITH THIS MATTER.
Kindest regards
Yvonne Curtis
6 Haswell Court
Tilery Estate
Stockton on Tees
County Durham TS20 2AZ.
June 2, 2026
Unprompted review
Reply from Geberit UK
Hi Yvonne,
Thank you for your kind feedback. We're really pleased to hear that Bob-Kelvin was able to step in and quickly turn things around for you after the initial difficulty in reaching the right team.
We're sorry to hear it was challenging to find the correct contact number, but it's great to know the situation is now on track and your appointment has been arranged.
For your privacy and security, we'd kindly recommend removing your address details from your review.
Warm regards,
Sarah - The Geberit Team
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Excellent help from Geberit
excellent communication from Bobby in technical, was very helpful polite & knowledgeable. solved my problem quickly ! highly recommended !
May 10, 2026
Reply from Geberit UK
Hi Kevan,
Thanks for your feedback. We're delighted to hear Bobby provided helpful, polite and knowledgeable support, and resolved your issue quickly!
Warm regards,
Sarah - The Geberit Team
Reply from Geberit UK
Hi Terence,
Thank you for your review. We're pleased that the information we provided was helpful!
Warm regards,
Sarah - The Geberit Team
Reply from Geberit UK
Hi Camwater Ltd,
Thanks for your review. We're thrilled the service was excellent and the team were organised.
Warm regards,
Sarah - The Geberit Team
Reply from Geberit UK
Hi Jamie,
Thanks for your review. We're glad to hear the team were helpful and knowledgeable!
Warm regards,
Sarah - The Geberit Team
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Very satisfied.
My problem was settled promptly. The staff who dealt with me were polite and patient (I have Parkinson's Disease).
The 'experience' couldn't have been better.
May 22, 2026
Reply from Geberit UK
Hi Ian,
Thanks for your feedback. We're delighted that your issue was resolved promptly, and that the team made your experience such a positive one.
Warm regards,
Sarah - The Geberit Team
Professional service
May 22, 2026
Reply from Geberit UK
Hi John,
Thank you for your review. We're happy to hear you received a professional service.
Warm regards,
Sarah - The Geberit Team
Superb technical support to identify…
Superb technical support to identify exactly what spare parts my plumber needed to service my 22 year old wall-hung toilet and even some suggestions for where I can order them. I was impressed with the attention to detail as this was not at all straightforward and needed some back and forth to identify the exact model behind the tiles.
May 22, 2026
Reply from Geberit UK
Hi Shahn, NW3,
Thanks for your feedback. We're thrilled to hear you received superb technical support for your 22 year old toilet!
Warm regards,
Sarah - The Geberit Team
Reply from Geberit UK
Hi Mike,
Thanks for your review. We're really pleased to hear that Bobby was so helpful and fantastic!
Warm regards,
Sarah - The Geberit Team
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Jag went the extra mile and was very…
Jag went the extra mile and was very helpfuland in this industry thats so important
May 22, 2026
Reply from Geberit UK
Hi Dermot,
Thank you for your feedback. We're delighted to hear that Jag went the extra mile and was so helpful!
Warm regards,
Sarah - The Geberit Team
Reply from Geberit UK
Hi Anna,
Thanks for your review. We're glad you found it easy to contact us and we explained things clearly.
Warm regards,
Sarah - The Geberit Team
Very helpful first class
May 13, 2026
Unprompted review
Reply from Geberit UK
Hi S Bosher Carpentry,
Thank you for your review. We're thrilled to hear you had a first class experience.
Warm regards,
Sarah - The Geberit Team
The engineer visit
The engineer was ontime, he explained the issues and the problem with the toilet and then gave it a complete overhaul, upfront and honest with his assessment.
Friendly, Clean and tidy, with a professional attitude.
May 11, 2026
Unprompted review
Reply from Geberit UK
Hi Geoffrey,
Thanks for your feedback. We're really pleased to hear that you're happy with the engineer and his service!
Warm regards,
Sarah - The Geberit Team
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Pivot door hinge block
The handling of my of my query was done with absolute professionalism.
First class service and guidance.
April 29, 2026
Reply from Geberit UK
Hi William,
Thanks for your review. We're delighted to hear that your query was handled with professionalism and that you received first-class service and guidance!
Warm regards,
Sarah - The Geberit Team
Helpful customer service!
April 20, 2026
Reply from Geberit UK
Hi Good,
Thank you for your feedback. We're thrilled to hear that the team were helpful!
Warm regards,
Sarah - The Geberit Team
Friendly and professional technician
Friendly and professional technician. Problem is intermittent but we have a good plan to pursue.
April 23, 2026
Reply from Geberit UK
Hi Chris,
Thanks for your review. We're happy to hear our engineer was friendly and professional, and that a clear plan is in place to address the intermittent issue.
Warm regards,
Sarah - The Geberit Team
Mera Comfort " The best"
I have to say that my Mera Comfort is trouble free and when it hiccups it is a major tragedy. Wilem talked my son through sorting it out on the telephone.
we are not used to that kind of service these days!
Thank you.
April 20, 2026
Reply from Geberit UK
Hi Barrie,
Thank you for your feedback. We're pleased to hear you're enjoying your Mera Comfort and that Wilem was able to support your son over the phone.
Warm regards,
Sarah - The Geberit Team
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Attention to getting things sorted out.
April 1, 2026
Reply from Geberit UK
Hi Peter,
Thanks for your review. We're glad to hear the team sorted things out for you.
Warm regards,
Sarah - The Geberit Team
My call was answered swiftly and…
My call was answered swiftly and technical support was very quick and successful .
March 18, 2026
Reply from Geberit UK
Hi Susan,
Thanks for your feedback. We're so pleased our team were able to help you quickly!
Warm regards,
Sarah - The Geberit Team
Not good went to wrong address waiting…
Not good went to wrong address waiting around nearly didn’t get the item not good charge to much on delivered don’t get it back
March 13, 2026
Reply from Geberit UK
Hi Margaret,
Thanks for your review. I'm sorry to hear that you've not had a good experience.
We can't find any record that matches the situation you mentioned. We recently attended your property to complete a repair of your toilet, free of charge under the terms of your warranty, and no delivery was involved.
If there's been a misunderstanding by us, or if the review was meant for another company, we'd really appreciate the chance to help straighten things out.
Please feel free to contact us directly at technical@geberit.com so we can look into this together and ensure everything is resolved.
Warm regards,
Sarah - The Geberit Team
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