Noting that the Trackers were going to Australia they arrived in good time. When I had issues activating my Trackers the Support Team were very helpful & promptly rectified the issue.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I ordered 2 tags in late January (coming up to a month next week) and apart from this request for a review, I've not received any notifications, delivery notices, or the tags. Not a good advertisement... See more
Company replied
Fast and professional support. I needed to replace some devices linked to my account, and they solved everything in a very short time. I’ve been using Gego for many years, since their very first devic... See more
Company replied
Tell me you’re a modern-day Indiana Jones without telling me you’re a modern-day Indiana Jones. I once lost my luggage in the Bermuda Triangle of airport carousels, but thanks to GEGO Tracker, I now h... See more
Company replied
Company details
- #133 of 337 best companies in Software Company
- #24 of 66 best companies in Electronics Company
Written by the company
LUGLOC, with 12 years of experience in the market, is a leading provider of innovative travel safety solutions. We empower travelers with cutting-edge technology, including real-time luggage tracking devices and a suite of travel safety features, to enhance their peace of mind and ensure a worry-free journey. Our recently launched GEGO PRO is the most advanced luggage tracker on the market. It features all-in-one technology, including bag opening alerts powered by light sensors, and the ability to share item locations across Android and iOS devices. With GEGO, travel smarter and safer.
Contact info
United States
- info@gego.io
- www.gego.io
4.5
Excellent
48 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very Helpful
Noting that the Trackers were going to Australia they arrived in good time. When I had issues activating my Trackers the Support Team were very helpful & promptly rectified the issue.
March 31, 2026
Advertisement
Delivery OK. Activation issues solved very fast.
Delivered in time. Activation issues solved very quickly. Thx. Works fine now
March 31, 2026
Reply from gego.io
Thanks for the review! We’re glad we could resolve the activation quickly for you. Enjoy the peace of mind on your travels!
Awesome Support.
Always good to get support from this team and can count on them quickly. Thank you.
April 12, 2026
Reply from gego.io
Hi Michael, Thank you for the 5 stars! We're always here to help and happy to hear our team took good care of you.
Good Service
Very patient and helpful service when I was activating my new GEGOs. Got fast feedback responses also to my questions.
March 30, 2026
Reply from gego.io
Thank you so much! We’re thrilled our team could help you get your new GEGOs up and running quickly. Happy tracking and safe travels!
Exceptional customer service
The company responded to an inquiry. I had very quickly, answered my questions, replaced a unit for me free of charge and helped me get it up and running. Superb service.
March 17, 2026
Reply from gego.io
Thank you so much for the kind words! We’re thrilled we could get you back up and running quickly. Providing 'superb service' is exactly what our team strives for every day. Happy travels!
Advertisement
Gego makes a great product and supports it well
I've been using Gego trackers for almost 5 years and I now own 4 devices after recently buying 2 new pro models. They have never let me down, keeping track of my luggage on trips all over the world. In addition, Gego customer service has always been very good and prompt answering my questions and resolving a minor issue concerning a one-time problem with a standby mode -> reactivation.
February 16, 2026
Reply from gego.io
Thank you for your incredible 5-year loyalty! 🌟 We’re thrilled that your GEGO devices, including the new PRO models, have kept your luggage safe worldwide. We are honored to be your trusted travel companion. Happy tracking!
Great Customer Service
I got a quick response. The agent was helpful and solved my issue promptly.
February 11, 2026
Reply from gego.io
We’re glad our team could provide the fast, helpful support you need. Thank you for the 5-star your review!
Product Not Delivered and No Tracking of Order
I ordered 2 tags in late January (coming up to a month next week) and apart from this request for a review, I've not received any notifications, delivery notices, or the tags. Not a good advertisement for a tracking product. I go away in a couple of months, so will need to get a different product. I can't wait indefinitely.
January 27, 2026
Reply from gego.io
We sincerely apologize for the delay. Our records show that your devices have now been delivered. One of our experts is reaching out to you personally to ensure you are all set for your upcoming trip and to assist with any questions. We're here to help! Thanks.
Advertisement
Fast and professional support
Fast and professional support. I needed to replace some devices linked to my account, and they solved everything in a very short time. I’ve been using Gego for many years, since their very first device, for my travels, and I’ve always found their solution excellent. I will definitely continue using their devices.
October 14, 2025
Reply from gego.io
Thank you so much for the kind words! We’re thrilled our team could help you quickly.
We’re honored to be part of your travels for all these years and look forward to many more! Safe travels.
Reply from gego.io
Thanks Jonathan for your review!
I still dont have my gego
I still dont have my gego, and the logistics company that gego uses must still be using sailing ships to deliver from America. your competition in China can get equivalent products to me in days, not weeks
December 16, 2025
Reply from gego.io
I am very sorry for the frustration this delay has caused. Please be assured that our support team is currently working to resolve your case. We have sent an email to your address with further details and will continue to monitor your shipment until it is successfully delivered.
As a third generation LugLoc, GEGO, GEGO Pro user
As a third generation user beginning with LugLoc devices probably around 2016 or so, the support I have received from the GEGO / GEGO Pro Team has been nothing but outstanding. Timely and efficient responses to my questions especially having to do with transferring my service contracts to the newer components.
November 26, 2025
Reply from gego.io
Thank you so much! We are thrilled to hear that, as a third-generation LugLoc/GEGO user, you've consistently received outstanding and efficient support.
Your loyalty since 2016 means everything to us!
Advertisement
Wish I could have a phone # to speak…
Wish I could have a phone # to speak with customer service...
November 28, 2025
Reply from gego.io
Hi Norman, Our support team has just sent an email to the address associated with your review containing all our contact information.
You can also initiate a conversation directly with us anytime by emailing: support@gego.io. Our team is available 24/7 to assist you.
We look forward to helping you!
Have always found gego personnel…
Have always found gego personnel available and
extremely helpful with any problems I might have.
And,the gego device is VERY effective.
October 29, 2025
Reply from gego.io
Thank you! We're thrilled to hear that our personnel were available and extremely helpful with your problems, and that you find the GEGO tracker device very effective. We appreciate your feedback!
GREAT CO
GREAT CO. LOVE MY GEGOS! HAVE HAD THEM A LONG TIME. THIS NEW UPGRADED MODEL IS SOOOO MUCH EASIER TO USE. GREAT CUSTOMER SERVICE!
October 21, 2025
Reply from gego.io
Thank you for your long-time loyalty! We're thrilled you love your new GEGO PRO and find the upgraded model so much easier to use. We appreciate your fantastic feedback!
This company has excellent customer…
This company has excellent customer Service. When a problem arises, they are available to chat via email. Customer service is what makes the company, along with the great product.
October 10, 2025
Reply from gego.io
Thank you for this incredible feedback!
We believe great support and improved tech are crucial, and we appreciate you recognizing our team.
Advertisement
Small company that does what's right
I had purchased four GEGO devices a few years ago. They were an older generation, and the company offered to replace them with the newest devices free of charge.
September 25, 2025
Reply from gego.io
We appreciate you taking the time to share your experience. It was our pleasure to get you the latest GEGO PRO tracker. Thank you for being a great customer!
GEGO gave me first class service
GEGO gave me first class service, achieved the delivery schedule as promised, and I would recommend the company for luggage tracker devices
October 1, 2025
Reply from gego.io
We appreciate your kind words! We're so glad we could provide you with the service you deserve. Thanks Roger for choosing GEGO PRO!
Reply from gego.io
Thank you so much! We're thrilled to hear you had such a wonderful experience with GEGO PRO. We truly appreciate your kind words and look forward to serving you again soon!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.