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See what reviewers are saying

Rated 5 out of 5 stars

Noting that the Trackers were going to Australia they arrived in good time. When I had issues activating my Trackers the Support Team were very helpful & promptly rectified the issue.

Rated 1 out of 5 stars

I ordered 2 tags in late January (coming up to a month next week) and apart from this request for a review, I've not received any notifications, delivery notices, or the tags. Not a good advertisement... See more

Company replied

Rated 5 out of 5 stars

Fast and professional support. I needed to replace some devices linked to my account, and they solved everything in a very short time. I’ve been using Gego for many years, since their very first devic... See more

Company replied

Rated 5 out of 5 stars

Tell me you’re a modern-day Indiana Jones without telling me you’re a modern-day Indiana Jones. I once lost my luggage in the Bermuda Triangle of airport carousels, but thanks to GEGO Tracker, I now h... See more

Company replied

Company details

  1. #133 of 337 best companies in Software Company
  2. #24 of 66 best companies in Electronics Company

Written by the company

LUGLOC, with 12 years of experience in the market, is a leading provider of innovative travel safety solutions. We empower travelers with cutting-edge technology, including real-time luggage tracking devices and a suite of travel safety features, to enhance their peace of mind and ensure a worry-free journey. Our recently launched GEGO PRO is the most advanced luggage tracker on the market. It features all-in-one technology, including bag opening alerts powered by light sensors, and the ability to share item locations across Android and iOS devices. With GEGO, travel smarter and safer.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

48 reviews

5-star
4-star
3-star
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1-star

Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Excellent tracking.

The offer to pay shipping only, and the improved new model with so many applications etc.

September 16, 2025
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Reply from gego.io

Thank you for your feedback, we appreciate it!

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Rated 5 out of 5 stars

Dedication and customer oriented

Customer Support was unique and extraordinary, they have been taking care of every single part of the process (Purchase to Activate)

August 4, 2025
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Reply from gego.io

Thank you for this amazing feedback! We're so proud to hear that our support team was "unique and extraordinary" in helping you.

Providing a seamless experience is our top priority. We appreciate your review!

Rated 5 out of 5 stars

I am very satisfied

I am very satisfied. The device becomes more useful every year.

August 7, 2025
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Reply from gego.io

Thank you for this wonderful feedback! We especially love hearing that your GEGO PRO becomes more useful every year.

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Rated 5 out of 5 stars

Simply put..these work well

Simply put, the GeGo Pro tracker works very well. Only had our two trackers a week but we tested them on a 100 mile drive and the map updates were often enough to be reliable for our needs. We will test these for our primary purpose in a few weeks on a trip to Europe, if they work well on that trip we will be customers for life.

July 28, 2025
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Reply from gego.io

Thank you so much for the excellent review and for choosing GEGO PRO! We're so glad to hear your trackers worked well on your trip.

Rated 5 out of 5 stars

Helpful customer support who came up…

Helpful customer support who came up with a solution for my older units with replacement and membership.

I've been a loyal customer since their early days, so nice to have this noted by them!

July 28, 2025
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Reply from gego.io

Thanks for the fantastic review! We're so glad our support team could find a solution for you.
It means the world to us to have loyal customers like you who have been with us since the beginning. We truly appreciate you! GGEO PRO Team

Rated 5 out of 5 stars

I updated my credit card and was…

Issue- I updated my credit card and was immediately rebilled for the old device.

Company fixed the billing issues and credited me immediately. Great service thanks

July 27, 2025
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Reply from gego.io

Hi Tim, Thank you for this review! We're so glad our team could quickly resolve your billing issue.
We pride ourselves on great service and appreciate you letting us know we got it right. The GEGO PRO team

Rated 5 out of 5 stars

A quick and efficient response to my…

A quick and efficient response to my order, delivered quickly, and tracking at ballpoints. Simple activation process.

July 7, 2025
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Reply from gego.io

Thanks for your review! Thrilled your GEGO PRO gps tracker order was quick, delivery fast, tracking clear, and activation simple. We appreciate you choosing GEGO PRO!

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Rated 5 out of 5 stars

Smooth onboarding

Instruction were easy to understand, the charging process was smooth, I still have not tested the gego in my baggage while on the plane or in the airport, but until now they are working

June 30, 2025
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Reply from gego.io

Thanks for the great GEGO PRO review! Thrilled your setup was smooth and easy.
We're excited for your baggage test – confident it'll bring peace of mind. Reach out if you need anything!

Rated 5 out of 5 stars

I haven’t used my GEGO yet

I haven’t used my GEGO yet. However, in 9 days I will be flying to LA and going on a 8 day cruise. I definitely will be using my GEGO then.

May 2, 2025
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Reply from gego.io

We're thrilled your GEGO will be with you for LA and the cruise. That peace of mind is priceless! Our Support Team is available 24/7 in case you need assistance. Have a nice trip and enjoy every moment!

Rated 5 out of 5 stars

Quick response

Gabriel was very helpful and the response to my queries was quick.

May 1, 2025
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Reply from gego.io

Providing quick and helpful support is a top priority for us. Thanks for the feedback!

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Rated 5 out of 5 stars

Travel 2.0

Gone are the days of lost luggage. What a relief to know where your bag is if it is not coming out on the carousel.
Thanksl

March 14, 2025
Unprompted review
gego.io logo

Reply from gego.io

Absolutely! GEGO PRO it's such a game-changer for travel peace of mind. Thanks for your comment!

Rated 5 out of 5 stars

Tell me you’re a modern-day Indiana…

Tell me you’re a modern-day Indiana Jones without telling me you’re a modern-day Indiana Jones. I once lost my luggage in the Bermuda Triangle of airport carousels, but thanks to GEGO Tracker, I now have a better chance of finding my suitcase than I do of finding my car keys at home. Seriously, this thing is like a GPS for my life—if only it could help me locate my will to adult. GEGO Tracker: because losing your stuff should be a choice, not a lifestyle. ✈️🧳 #LostButFound

January 3, 2025
Unprompted review
gego.io logo

Reply from gego.io

We appreciate you sharing your experience. It's gratifying to know GEGO provided a successful resolution to your luggage retrieval. Thank you for your feedback.

Rated 5 out of 5 stars

Been a happy customer for many years

Been a happy customer for many years, and I must say that GEGO have excellent customer service, very quick to respond
The latest version GEGO pro (as did the earlier white GSM based model) works very well.
The only hiccup was the intermediate bulkier 4G GPS device - not so good.

January 12, 2025
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Reply from gego.io

Thank you for your long-standing loyalty and for sharing your candid feedback. We're delighted to hear our customer service and the GEGO PRO have consistently met your expectations.

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Rated 5 out of 5 stars

excellent Gego service.

Its a excellent service and very prompt to reply and guide you to find the luggage location on your request.

November 22, 2024
Unprompted review
gego.io logo

Reply from gego.io

Thank you! We're thrilled to hear that GEGO PRO is providing you with peace of mind]. Your positive feedback is greatly appreciated. We're always working to improve the travel experience, and your input is essential to us. Safe travels!

Rated 5 out of 5 stars

Great customer service

Gego customer service assisted me in moving 2 annual service contracts from existing older model Gegos to 2 new gego units.I purchased as well as applying two new service contracts. The representative was very helpful, knowledgeable and professional. The representative made my experience very pleasant.

December 10, 2024
Unprompted review
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Reply from gego.io

Thank you for your kind words Your feedback is essential to us as we strive for continuous improvement. Happy travels!

Rated 5 out of 5 stars

i purchased the Luggage Pro

i purchased the Luggage Pro. works great, especially the light feature. Send alerts as indicated. In my opinion the best luggage tracker on the market. Even send notification when arriving at an airport. i use it in my vehicles. Found it to be very useful and precise. Customer service is beyond helpful and understanding. Great company to deal with.

January 8, 2025
Unprompted review
gego.io logo

Reply from gego.io

Thank you for your kind words! We're thrilled to hear that GEGO PRO is providing the peace of mind you need. Your feedback is invaluable as we continue to improve.

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