GEMPORIA Reviews 

19,969
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 1,885 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality and wide range of products, including unique jewelry, often highlighting their appealing designs and affordable prices, which make luxury items accessible. The delivery service is frequently noted for being fast, reliable, and well-packaged, while the staff are commended for their friendly and informative approach. However, some customers noted that certain items did not fully meet their expectations regarding appearance or quality, citing concerns about gemstone cutting, color, or inadequate packaging. A few also mentioned a perception of declining value or feeling certain products were overpriced.

What people talk about most

Product

Users describe positive interactions with product, with many reviewers expressing satisfaction with the... See more

Quality

Consumers find quality to be positive, with many reviewers consistently praising the outstanding quality of... See more

Price

Reviewers mention positive feedback about price, consistently highlighting the affordability and excellent... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently highlighting quick and... See more

Staff

Customers consistently report positive experiences with staff, describing them as amazing, friendly, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This was a re-order of the fantastic Visage makeup product, Stayset Colour Correcting Loose Powder, which I have used for many years since it launched. I'm not big into makeup so use it on bare skin,... See more

Company replied

Rated 5 out of 5 stars

I have been a casual customer for many years whether buying gifts for my family or myself. For many years I have collected Rocks & Fossils and my husband has bought me various gemstone pendants when... See more

Company replied

Rated 5 out of 5 stars

I have been shopping with Gemporia since 2010. I have bought candles,diffusers,scarves ,beauty products,handbags but best of all because of your split pay option -I have been able to buy diamond r... See more

Company replied

Rated 5 out of 5 stars

Amazing products at affordable prices, recently bought SGL certified argyle champagne diamond ring for my niece. Whoever thought I could afford such stunning items. BUT The customer service is outst... See more

Company replied


Company details

  1. Jewelry Store
  2. Jeweler

About GEMPORIA

Written by the company

About Us

Welcome to Gemporia, where exquisite gemstones and fine jewellery come to life! Thank you for joining our community.

Gemporia was bornin 2004 from a passion for authentic beauty. Using responsible sourcing and ethical practices, we curate exceptional gemstone jewellery to captivate the senses and showcase nature’s finest treasures. But overall, our key mission is to bring joy and inspiration through the artistry of gemstones and Mother Nature.

As an employee-owned company, we place our people and planet before profit. So, whether you’re a new or seasoned collector, our commitment to authentic beauty provides a unique shopping experience for everyone.

Our Mission

In the beginning, there were gemstones, and these gemstones became our family’s world...

At Gemporia, we believe that beautiful and authentic jewellery shouldn’t cost the Earth, nor should it be mass-produced. We are passionate about jewellery, leaving a legacy, both for those who wear it and those who help to make it, and we only use genuine gemstones and precious metals finished to the finest quality.

Our customers and providers lie at the heart of our business, so we never compromise on quality or cost. We pride ourselves in storytelling and revealing all the beautiful secrets of Mother Nature’s miracles. From the person who mines the gem to the person who wears the piece, we aim to bring everybody closer together.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

20K reviews

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4.6

All reviews

(19,969)

1,800 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Mixed views

Mixed views. The delivery and return of one item was simple and efficient, however yesterday I wore the ring for the first time and already a ruby is lost. So another return will have to be made.

August 4, 2026
Rated 5 out of 5 stars

Nearly 20yrs shopping with Gemporia

Ive been shopping and watching Gems aka Gemporia since 2007, and im still a buyer. I work with crystals and know their values, and I love my 2 Kunzite ive just bought. I love watching the fact people love whats there, everything is explained and please remember to click check basket asap or you do loose out. I only ever had one item that broke, my tigers eye triquatra, it fell out. However, its out of warranty but I am looking for a new Tigers eye the same size to refurbish. All their customer advisors are lovely and the presenters are real and have fun moments... keep going, your awesome

August 4, 2026
Rated 5 out of 5 stars

It's very easy to buy and return

It's very easy to buy and return

July 29, 2026
GEMPORIA logo

Reply from GEMPORIA

Hi Pat,

Thank you for your review.

We’re so pleased to hear that you’ve found our ordering and returns process easy to use. We always aim to make shopping with us as simple and convenient as possible.

We appreciate your support and hope you continue to enjoy shopping with us. If there’s ever anything we can assist you with, please don’t hesitate to contact us on 0800 330 8000.

Kind regards,
Gemporia

Rated 5 out of 5 stars

Package arrived very quickly well packed and lovely Zircon ring inside…

Package arrived very quickly well packed and lovely ring inside

July 29, 2026
GEMPORIA logo

Reply from GEMPORIA

Hi Janice,

Thank you for your review.

We’re so pleased to hear that your package arrived quickly, was well packaged, and that you love your new ring. We hope you enjoy wearing it and that it becomes a favourite piece in your collection!

If there’s ever anything we can assist you with, please don’t hesitate to contact us on 0800 330 8000.

Kind regards,
Gemporia

Rated 5 out of 5 stars

As always a great experience

As always a great experience from ordering to delivery efficient service courteous staff

August 3, 2026
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Reply from GEMPORIA

Hi Kathy,

Thank you for your review.

We’re so pleased to hear that you’ve had another great experience with us, from placing your order through to delivery. It’s wonderful to know that our team has provided efficient and courteous service.

Thank you for your continued support, and if there’s ever anything we can assist you with, please don’t hesitate to contact us on 0800 330 8000.

Kind regards,
Gemporia

Rated 5 out of 5 stars

Fast easy service

Fast easy service. Great products great prices Gemporia go above and beyond I would highly recommend this company

July 28, 2026
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Reply from GEMPORIA

Hi Denise,

Thank you for your review.

We’re so pleased to hear that you’ve had such a positive experience with our service, products, and prices. It’s wonderful to know that you would recommend us, and we truly appreciate your kind words and support.

If there’s ever anything we can assist you with, please don’t hesitate to contact us on 0800 330 8000.

Kind regards,
Gemporia

Rated 5 out of 5 stars

Beautiful perfect ring …

Prompt delivery listen to you and recommend an item that they think you might like

August 4, 2026
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Reply from GEMPORIA

Hi Jacqueline,

Thank you for your review.

We're delighted to hear that your order arrived promptly and that you're enjoying our recommendations. We hope they help you discover even more beautiful pieces you'll love!

Thank you for your support, and if there's ever anything we can assist you with, please don't hesitate to contact us on 0800 330 8000.

Kind regards,
Gemporia

Rated 5 out of 5 stars

An excellent company.

A excellent company Jewellery at great prices and quick delivery.Well done.

August 4, 2026
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Reply from GEMPORIA

Hi Terry,

Thank you for your review.

We’re so pleased to hear that you’re happy with our jewellery, prices, and quick delivery service. We always aim to offer beautiful gemstones at great value while providing a reliable experience for our customers.

We truly appreciate your support and hope you continue to enjoy shopping with us.

If there’s ever anything we can assist you with, please don’t hesitate to contact us on 0800 330 8000.

Kind regards,
Gemporia

Rated 5 out of 5 stars

This wonderful company has been my…

This wonderful company has been my favourite for the most amazing jewellery. Every single item has been of the highest quality. The prices are brilliant and affordable. I haven't just bought for myself, I have bought many gifts and enjoy browsing for more. The delivery is always on time and with no problems. Thank you Gemporia. 😊

August 4, 2026
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Reply from GEMPORIA

Hi Allison,

Thank you for your review.

We’re so pleased to hear that we have become your favourite place for jewellery and that you’ve been happy with the quality, value, and variety of our pieces. It’s wonderful to know that you enjoy shopping for yourself as well as finding gifts for others.

We truly appreciate your continued support and are delighted that you’ve had such positive experiences with our delivery service. Thank you for being part of the Gemporia family, and we hope you continue to enjoy browsing and discovering new treasures with us.

If there’s ever anything we can assist you with, please don’t hesitate to contact us on 0800 330 8000.

Kind regards,
Gemporia

Rated 5 out of 5 stars

Great jewellery at affordable price

I have bought from gemporia over the last few years and found their jewellery to be very good quality and good price .well packaged and arriving in a good time .
I once had a problem with a chain that broke but gemporia were great I returned and received a new one .
Great service

August 4, 2026
GEMPORIA logo

Reply from GEMPORIA

Hi,

Thank you for your review.

We’re so pleased to hear that you’ve been happy with the quality, value, packaging, and delivery of your jewellery over the years. We’re also glad that we were able to resolve the issue with your chain and provide a replacement.

Your continued support means a lot to us, and we truly appreciate you choosing us for your jewellery purchases. We hope you continue to enjoy your pieces for many years to come.

If there’s ever anything we can assist you with, please don’t hesitate to contact us on 0800 330 8000.

Kind regards,
Gemporia

Rated 5 out of 5 stars

Quick delivery after I ordered

Quick delivery after I ordered. Lovely weight of silver and design.

August 4, 2026
GEMPORIA logo

Reply from GEMPORIA

Hi Judy,

Thank you for your review.

We’re so pleased to hear that you’re happy with the quick delivery, the quality of the silver, and the design of your jewellery. We always aim to provide beautiful pieces that our customers can enjoy, and we truly appreciate your kind feedback.

We hope you continue to enjoy your jewellery, and if there’s ever anything we can assist you with, please don’t hesitate to contact us on 0800 330 8000.

Kind regards,
Gemporia

Rated 5 out of 5 stars

So many crystals that I like

I like that there is a great choice of various crystals. They are quite reasonably priced compared to the other companies . There is always a certificate of origin. Shipping is usually fast and reliable.

August 4, 2026
GEMPORIA logo

Reply from GEMPORIA

Hi Lidia,

Thank you for your review.

We’re so pleased to hear that you’re happy with our wide variety of gemstones, competitive prices, certificates of authenticity, and reliable delivery service!

We truly appreciate your support and hope you continue to enjoy shopping with us.

If there’s ever anything we can assist you with, please don’t hesitate to contact us on 0800 330 8000.

Kind regards,
Gemporia

Rated 5 out of 5 stars

Gemporia is quality…

Gemporia has always been great quality gems with fast and friendly service at fab prices

July 28, 2026
GEMPORIA logo

Reply from GEMPORIA

Hi Deborah,

Thank you for your review.

We’re so pleased to hear that you’ve been happy with the quality of our gemstones, our service, and our prices. It’s wonderful to know that you’ve had such a positive experience shopping with us.

We truly appreciate your continued support and hope you enjoy many more beautiful pieces from us in the future.

If there’s ever anything we can assist you with, please don’t hesitate to contact us on 0800 330 8000.

Kind regards,
Gemporia

Rated 2 out of 5 stars

Poor quality

Purchased a diamond bracelet, ok it was a year ago, BUT it has broken 3 times now, so disappointed, the security clasp is constantly unlatching

August 3, 2026
Unprompted review
GEMPORIA logo

Reply from GEMPORIA

Hi Corinne,

Thank you for your review.

We’re very sorry to hear that your diamond bracelet has broken multiple times and that the security clasp keeps coming undone. We completely understand how disappointing this must be.

We would appreciate the opportunity to look into this further and see how we can help. Please get in touch with our customer service team on 0800 330 8000, and they’ll be happy to discuss this with you and explore any available options.

We're sorry for any inconvenience caused.

Kind regards,
Gemporia

Rated 4 out of 5 stars

I always feel very secure shopping with…

I always feel very secure shopping with Gemporia. Not living in the UK it did not feel that way to start with but the service is great and shipping as prompt as it can be for half way around the planet.

July 23, 2026
GEMPORIA logo

Reply from GEMPORIA

Hi,

Thank you for your review.

We’re so pleased to hear that you feel secure shopping with us and that you’ve been happy with our service and delivery, even from overseas. We understand that ordering internationally can feel uncertain at first, so it’s wonderful to know we’ve been able to provide you with a reliable experience.

We truly appreciate your support and hope you continue to enjoy your jewellery and future purchases with us.

If there’s ever anything we can assist you with, please don’t hesitate to contact us on 0800 330 8000.

Kind regards,
Gemporia

Rated 5 out of 5 stars
GEMPORIA logo

Reply from GEMPORIA

Hi Caroline,

Thank you for your review.

We’re so pleased to hear that you’re happy with our reliable service. Your support means a lot to us, and we hope you continue to enjoy shopping with us in the future.

If there’s ever anything we can assist you with, please don’t hesitate to contact us on 0800 330 8000.

Kind regards,
Gemporia.

Rated 5 out of 5 stars
GEMPORIA logo

Reply from GEMPORIA

Hi Susan,

Thank you for your review.

We’re so pleased to hear that you’re happy with our service and the wide variety of products we have available. We appreciate your support and hope you continue to enjoy shopping with us in the future.

If there’s ever anything we can assist you with, please don’t hesitate to contact us on 0800 330 8000.

Kind regards,
Gemporia.

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