GEMPORIA Reviews 

20,073
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 1,930 reviews, reviewers overwhelmingly had a great experience with this company. Buyers consistently share that they love the extensive selection of stunning jewelry, rare gemstones, and remarkably affordable prices. People also appreciate the helpful product presentations and excellent overall service provided by the team. Shoppers frequently mention that orders arrive promptly and are well-packaged for safe delivery. Though some customers noted occasional issues with product quality not meeting expectations or matching online descriptions. A few reviewers experienced problems with broken clasps or items arriving damaged due to poor packaging. Other buyers also mentioned that returning items or dealing with occasional delivery delays could sometimes be frustrating.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, praising the beautiful gemstones and wide range of... See more

Quality

Clients share positive opinions on quality, consistently highlighting the impressive craftsmanship and... See more

Price

Consumers find price to be positive, highlighting affordable and unbeatable costs across a wide range of... See more

Delivery service

People report positive experiences with delivery_service, noting that orders are consistently dispatched... See more

Service

Customers had positive experiences with service, highlighting efficient delivery and courteous staff.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have been a casual customer for many years whether buying gifts for my family or myself. For many years I have collected Rocks & Fossils and my husband has bought me various gemstone pendants when... See more

Company replied

Rated 5 out of 5 stars

This was a re-order of the fantastic Visage makeup product, Stayset Colour Correcting Loose Powder, which I have used for many years since it launched. I'm not big into makeup so use it on bare skin,... See more

Company replied

Rated 5 out of 5 stars

It's not just one thing Gemporia do well. It's many things. To be honest, you get that one on one service, they go far beyond most places to answer queries, from the authentication of the gemstones, t... See more

Company replied

Rated 5 out of 5 stars

The order was processed quickly and despatched the next day. Tracking enabled us to anticipate its delivery here in Spain via the local Correos. The item was a beautiful Aqua Jadeite Bangle, supplied... See more

Company replied


Company details

  1. Jewelry Store
  2. Jeweler

About GEMPORIA

Written by the company

About Us

Welcome to Gemporia, where exquisite gemstones and fine jewellery come to life! Thank you for joining our community.

Gemporia was bornin 2004 from a passion for authentic beauty. Using responsible sourcing and ethical practices, we curate exceptional gemstone jewellery to captivate the senses and showcase nature’s finest treasures. But overall, our key mission is to bring joy and inspiration through the artistry of gemstones and Mother Nature.

As an employee-owned company, we place our people and planet before profit. So, whether you’re a new or seasoned collector, our commitment to authentic beauty provides a unique shopping experience for everyone.

Our Mission

In the beginning, there were gemstones, and these gemstones became our family’s world...

At Gemporia, we believe that beautiful and authentic jewellery shouldn’t cost the Earth, nor should it be mass-produced. We are passionate about jewellery, leaving a legacy, both for those who wear it and those who help to make it, and we only use genuine gemstones and precious metals finished to the finest quality.

Our customers and providers lie at the heart of our business, so we never compromise on quality or cost. We pride ourselves in storytelling and revealing all the beautiful secrets of Mother Nature’s miracles. From the person who mines the gem to the person who wears the piece, we aim to bring everybody closer together.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

20K reviews

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4.6

All reviews

(20,073)

1,906 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fast postage

Fast postage, carefully packed, quality jewellery

August 11, 2026
GEMPORIA logo

Reply from GEMPORIA

Dear Jill,

Thank you for your review.

We are pleased to hear that your parcel was delivered quickly, arrived well packed, and that the quality of our jewellery met your expectations. We hope you continue to have such a positive experience when shopping with us.

If there’s ever anything we can assist you with, please don’t hesitate to contact us on 0800 330 8000.

Kind regards,
Gemporia.

Rated 5 out of 5 stars

Always would choose Gemporia over any…

Always would choose Gemporia over any other jewellery.Top quality minimal prices. Thankyou.x

August 11, 2026
GEMPORIA logo

Reply from GEMPORIA

Hi Carol,

Thank you for your review.

We’re so pleased to hear that you would always choose us and that you’re so happy with the quality and value of our jewellery. Your kind words and continued support mean a lot to us.

We hope you continue to enjoy shopping with us, and if there’s ever anything we can assist you with, please don’t hesitate to contact us on 0800 330 8000.

Kind regards,
Gemporia

Rated 5 out of 5 stars
GEMPORIA logo

Reply from GEMPORIA

Dear Caroline,

Thank you for your review.

We are pleased to know you are happy with the service provided. We really appreciate your feedback and support.

If there’s ever anything we can assist you with, please don’t hesitate to contact us on 0800 330 8000.

Kind regards,
Gemporia.

Rated 5 out of 5 stars

Excellent product reliable delivery

Excellent product reliable delivery, well trained and helpful staff

August 11, 2026
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Reply from GEMPORIA

Hi Sheila,

Thank you for your review.

We are very pleased to know that you are happy with the quality of our products, the delivery service provided and our staff. We appreciate your support and hope you continue to enjoy shopping with us in the future.

If there’s ever anything we can assist you with, please don’t hesitate to contact us on 0800 330 8000.

Kind regards,
Gemporia.

Rated 4 out of 5 stars

Pretty little ring

August 11, 2026
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Reply from GEMPORIA

Hi Lynn,

Thank you for your review.

We are really pleased to know you are happy with your beautiful jewellery and we hope you continue to enjoy shopping with us.

If there’s ever anything we can assist you with, please don’t hesitate to contact us on 0800 330 8000.

Kind regards,
Gemporia.

Rated 5 out of 5 stars

Easy to purchase

Easy to purchase , enjoy the shows ,quick delivery an if there's a issue solved quickly

August 11, 2026
GEMPORIA logo

Reply from GEMPORIA

Hi,

Thank you for your review.

We are really pleased to hear how much you enjoy our shows, and we do hope that you are happy with your purchases.

We look forward to hearing from you again soon.

Kind regards,
Gemporia.

Rated 5 out of 5 stars
GEMPORIA logo

Reply from GEMPORIA

Hi,

Thank you for your review.

We are really pleased to hear how happy you are with your purchases.

We do hope that you continue to enjoy shopping with us in the future and look forward to hearing from you again soon.

Kind regards,
Gemporia.

Rated 5 out of 5 stars

I love this company

I love this company. They provide a fabulous array of products, not just outstanding jewellery. From ordering to delivery, if you need help or want to return. You have 30 days to do so, no questions, no problem. I've always had a very positive experience with this company, from educational shows to wonderful homewears. My wonderful Visage skincare and makeup 💄perfume even clothing. They are very fair, ethical, unique. Providing products you wouldn't get on the high street, especially the prices. You can only gain from this company, information, affordable rare jewellery, homewears, scarfs, diffusers, candles and much more. Give this company a try, you won't disappointed 🥰 my last purchase was a beautiful body wash, lotion and body mist in the incredible Fancy intense fragrance by Visage. Created by the wonder woman Kati Elliott also on all media platforms 👌

July 29, 2026
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Reply from GEMPORIA

Hi Stephanie,

Thank you for your wonderful review.

We’re so pleased to hear how much you enjoy shopping with us and that you love the variety of products we offer, from jewellery and homeware to skincare, makeup, fragrances and clothing. It’s fantastic to know that you’ve consistently had such positive experiences with our service, delivery and returns process.

We’re especially delighted that you’re enjoying your Visage Fancy Intense body wash, lotion and body mist. We really appreciate your kind words about our products, presenters and the value we offer.

Thank you for your continued support and for recommending us. We hope you continue to enjoy shopping with us, and if there’s ever anything we can assist you with, please don’t hesitate to contact us on 0800 330 8000.

Kind regards,
Gemporia

Rated 5 out of 5 stars

Be with Gemporia from day one started…

Be with Gemporia from day one started watching when it was gems. Carried on watching and buying love what you do and prices are great but sometimes I would like to see 4 or 5 split pays on something well can't expect to much still love you all Gloria B South Yorkshire .

July 31, 2026
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Reply from GEMPORIA

Hi,

Thank you for your lovely review.

We are really please to hear how happy you have been with our purchases over the many years of shopping with ourselves.

We do hope that you continue to enjoy shopping with us in the future and look forward to hearing from you again soon.

Kindest regards,
Gemporia.

Rated 5 out of 5 stars

Love the company

Love the company. Have been with them for an many many years. I see they are going back to their old ways and I LOVE it . KEEP UP THE Good Work

August 1, 2026
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Reply from GEMPORIA

Hi,

Thank you for your lovely review, and we will be sure to pass your feedback over to the team on your behalf.

We look forward to hearing from you again soon.

Kindest regards,
Gemporia.

Rated 5 out of 5 stars

Outstanding customer service

Outstanding customer service when there was a problem with my order.

August 8, 2026
GEMPORIA logo

Reply from GEMPORIA

Hi,

Thank you for your review.

We are really pleased to hear how happy you are with the level of customer service our team have provided.

We do hope that you continue to enjoy shopping with us in the future and look forward to hearing from you again soon.

Kind regards,
Gemporia.

Rated 5 out of 5 stars
GEMPORIA logo

Reply from GEMPORIA

Hi,

Thank you for your review, and please do not hesitate to contact our team in future should you require further assistance.

Kind regards,
Gemporia.

Rated 2 out of 5 stars

Ordered pink topaz earings

Ordered pink topaz earings. The clips were a struggle to meet up. So I proceed to put earing hooks on. The nx day I opened the box with anti tananish paper in. 1 earing was completely black on one side of the silver and 1 claw. I did phone and let them know everything. Was going to have a replacement. But first try jewellery cleaner. ( which I knew would not work). Phoned customer services today and couldn't have a replacement none in stock. And was told because I had altered them I probably wouldn't get a refund. They would send them back. Very disappointed. Not only have I lost the money. I have no descent earings.
I have been happy before. But these are not all silver. I've got a ring to match. I can't believe they would send out poor quality jewellery. Linda.... 3rd call...

Re... I did phone customer services and never got anywhere because I had started to alter them into earing hooks.. I understand that. But your jewellery shouldn't turn black. As you said I have been a customer for quite some time. If the earing was black before I started to alter them, they would have been returned. It was a shock to me when I took them out with the anti tanish paper, That the earing was black. When I say black I mean black.
Anyway I have ordered something to coat it with so I hope it works. Thanks for Yr reply Linda.
By the the way. They were £19.99. Not 18.00 as was told by Customer services

August 8, 2026
Unprompted review
GEMPORIA logo

Reply from GEMPORIA

Hi Linda,

Thank you for your review.

We are very sorry to hear about the issues you experienced with your pink topaz earrings. We completely understand how dissapointing this must have been especially given your long-standing history as a customer.

We are very sorry to hear you are not happy with the assistance you received. However, we would like to resolve this; therefore, please contact us so we can offer you alternative options to resolve this situation.

Please give us a call on 0800 330 8000 and we will be more than happy to look into this for you.

Kind regards,
Gemporia

Rated 5 out of 5 stars

Very pleased with my new pearl pendant

Very pleased with my new pearl pendant, bought it for my daughter but might just keep it!

August 7, 2026
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Reply from GEMPORIA

Hi,

Thank you for your review.

We are really pleased to hear how happy you are with your pearl pendant purchase.

We do hope that you continue to enjoy shopping with us in the future and look forward to hearing from you again soon.

Kind regards,
Gemporia.

Rated 5 out of 5 stars

Jewellery is very good value and…

Jewellery is very good value and there is a wide choice of items within a wide price range.Servoce is excellent.

July 30, 2026
GEMPORIA logo

Reply from GEMPORIA

Hi,

Thank you for your review.

We are really pleased to hear how happy you are with your jewellery purchases, and the level of customer service our team have provided.

We do hope that you continue to enjoy shopping with us in the future and look forward to hearing from you again soon.

Kind regards,
Gemporia.

Rated 5 out of 5 stars

Good Service

Very helpful customer service, prompt delivery of order which was the CBD oil which I am currently trying out. Will have to take it for longer to comment on that.

July 18, 2026
GEMPORIA logo

Reply from GEMPORIA

Hi,

Thank you for your review.

We are really pleased to hear how happy you are with the level of customer service our team have provided, and we do hope that your are happy with your CBD oil purchase.

Do not hesitate to contact our team should you require further assistance, and we look forward to hearing from you again soon.

Kind regards,
Gemporia.

Rated 5 out of 5 stars

Quick and efficient delivery of a…

Quick and efficient delivery of a absolutely beautiful pendant.

August 7, 2026
GEMPORIA logo

Reply from GEMPORIA

Hi,

Thank you for your review.

We are really pleased to hear how happy you are with your pendant purchase.

We do hope that you continue to enjoy shopping with us in the future and look forward to hearing from you again soon.

Kind regards,
Gemporia.

Rated 5 out of 5 stars

Trusted company

I trust gemporia about what thay say about there products.Thsy have good prices and good quality.There pnp is good £3.95p and that's for as many items you order in the same day .And if you have a proble with there produts thsy will sought it out no problem .Great company susan

July 30, 2026
GEMPORIA logo

Reply from GEMPORIA

Hi,

Thank you for your review.

We are really pleased to hear how happy you are with your purchases, and the level of customer service our team have provided.

We do hope that you continue to enjoy shopping with us in the future and look forward to hearing from you again soon.

Kind regards,
Gemporia.

Rated 5 out of 5 stars

The prices are low the quality is good…well done gemporia

The prices are low the quality is good , the staff are very nice and I will always buy from gemporia

August 7, 2026
GEMPORIA logo

Reply from GEMPORIA

Hi,

Thank you for your review.

We are really pleased to hear how happy you are with your purchases, and the level of customer service our team have provided.

We do hope that you continue to enjoy shopping with us in the future and look forward to hearing from you again soon.

Kind regards,
Gemporia.

Rated 2 out of 5 stars

The item did not meet expectations

The item did not meet expectations, nor did it look anything like as good as the example shown on TV.

July 31, 2026
GEMPORIA logo

Reply from GEMPORIA

Hi Jason,

Thank you for your review.

We’re sorry to hear that your purchase didn’t meet your expectations and that it didn’t look as good as you had hoped based on the TV presentation. We understand how disappointing this must have been.

Please remember that you’re welcome to return unwanted items within 30 days for a full refund.

We’re sorry for any disappointment caused, and if there’s anything else we can assist you with, please don’t hesitate to contact us on 0800 330 8000.

Kind regards,
Gemporia

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