GEMPORIA Reviews 

20,071
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 1,930 reviews, reviewers overwhelmingly had a great experience with this company. Buyers consistently share that they love the extensive selection of stunning jewelry, rare gemstones, and remarkably affordable prices. People also appreciate the helpful product presentations and excellent overall service provided by the team. Shoppers frequently mention that orders arrive promptly and are well-packaged for safe delivery. Though some customers noted occasional issues with product quality not meeting expectations or matching online descriptions. A few reviewers experienced problems with broken clasps or items arriving damaged due to poor packaging. Other buyers also mentioned that returning items or dealing with occasional delivery delays could sometimes be frustrating.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, praising the beautiful gemstones and wide range of... See more

Quality

Clients share positive opinions on quality, consistently highlighting the impressive craftsmanship and... See more

Price

Consumers find price to be positive, highlighting affordable and unbeatable costs across a wide range of... See more

Delivery service

People report positive experiences with delivery_service, noting that orders are consistently dispatched... See more

Service

Customers had positive experiences with service, highlighting efficient delivery and courteous staff.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have been a casual customer for many years whether buying gifts for my family or myself. For many years I have collected Rocks & Fossils and my husband has bought me various gemstone pendants when... See more

Company replied

Rated 5 out of 5 stars

This was a re-order of the fantastic Visage makeup product, Stayset Colour Correcting Loose Powder, which I have used for many years since it launched. I'm not big into makeup so use it on bare skin,... See more

Company replied

Rated 5 out of 5 stars

It's not just one thing Gemporia do well. It's many things. To be honest, you get that one on one service, they go far beyond most places to answer queries, from the authentication of the gemstones, t... See more

Company replied

Rated 5 out of 5 stars

The order was processed quickly and despatched the next day. Tracking enabled us to anticipate its delivery here in Spain via the local Correos. The item was a beautiful Aqua Jadeite Bangle, supplied... See more

Company replied


Company details

  1. Jewelry Store
  2. Jeweler

About GEMPORIA

Written by the company

About Us

Welcome to Gemporia, where exquisite gemstones and fine jewellery come to life! Thank you for joining our community.

Gemporia was bornin 2004 from a passion for authentic beauty. Using responsible sourcing and ethical practices, we curate exceptional gemstone jewellery to captivate the senses and showcase nature’s finest treasures. But overall, our key mission is to bring joy and inspiration through the artistry of gemstones and Mother Nature.

As an employee-owned company, we place our people and planet before profit. So, whether you’re a new or seasoned collector, our commitment to authentic beauty provides a unique shopping experience for everyone.

Our Mission

In the beginning, there were gemstones, and these gemstones became our family’s world...

At Gemporia, we believe that beautiful and authentic jewellery shouldn’t cost the Earth, nor should it be mass-produced. We are passionate about jewellery, leaving a legacy, both for those who wear it and those who help to make it, and we only use genuine gemstones and precious metals finished to the finest quality.

Our customers and providers lie at the heart of our business, so we never compromise on quality or cost. We pride ourselves in storytelling and revealing all the beautiful secrets of Mother Nature’s miracles. From the person who mines the gem to the person who wears the piece, we aim to bring everybody closer together.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

20K reviews

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4.6

All reviews

(20,071)

1,906 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

My go to for quality and price in…

My go to for quality and price in jewellery

August 4, 2026
GEMPORIA logo

Reply from GEMPORIA

Hi,

Thank you for your review.

We are really pleased to hear how happy you are with your purchase, and we do hope that you continue to enjoy shopping with us in the future.

We look forward to hearing from you again soon.

Kind regards,
Gemporia.

Rated 5 out of 5 stars

FANTASTIC JEWELLERY AT FANTASTIC PRICES

Always a great experience shopping with Gemporia. The range of jewellery is fantastic with items you would never find on the high street at prices you would never find either.
Easy to order & items arrive when expected.

August 9, 2026
GEMPORIA logo

Reply from GEMPORIA

Hi,

Thank you for your review.

We are really pleased to hear how happy you are with your purchase, and we do hope that you continue to enjoy shopping with us in the future.

We look forward to hearing from you again soon.

Kind regards,
Gemporia.

Rated 5 out of 5 stars

I just love receiving my parcel from…

I just love receiving my parcel from Gemporia because I know that whatever I have ordered is going to be exceptional!
I am never disappointed!

August 13, 2026
GEMPORIA logo

Reply from GEMPORIA

Hi,

Thank you for your review.

We are really pleased to hear how happy you are with your purchase, and we do hope that you continue to enjoy shopping with us in the future.

We look forward to hearing from you again soon.

Kind regards,
Gemporia.

Rated 5 out of 5 stars

Fast delivery

Fast delivery

August 13, 2026
GEMPORIA logo

Reply from GEMPORIA

Hi,

Thank you for your review.

We are really pleased to hear that your parcel arrived with you within the estimated time, and we do hope that you are happy with your purchase.

We look forward to hearing from you soon.

Kind regards,
Gemporia.

Rated 5 out of 5 stars

Quartz Heart

Ordered the lemon quartz heart absolutely beautiful really pleased with my purchase very easy to order and very quick to deliver

August 12, 2026
GEMPORIA logo

Reply from GEMPORIA

Hi,

Thank you for your review.

We are really pleased to hear how happy you are with your purchase, and we do hope that you continue to enjoy shopping with us in the future.

We look forward to hearing from you again soon.

Kind regards,
Gemporia.

Rated 5 out of 5 stars

Powerhouse of a smell, just what I love!

Prompt delivery and a quality product at a very reasonable price.

August 13, 2026
GEMPORIA logo

Reply from GEMPORIA

Hi,

Thank you for your review.

We are really pleased to hear how happy you are with your purchases, and the level of customer service our team have provided.

We do hope that you continue to enjoy shopping with us in the future, and look forward to hearing from you again soon.

Kind regards,
Gemporia.

Rated 5 out of 5 stars

Not to be taken for granted

Need to see what i purchased. Cant see it on this review?????

July 15, 2026
GEMPORIA logo

Reply from GEMPORIA

Hi Paula,

Thank you for your review.

We’re sorry for any confusion. The order number should be included in the review invitation sent to your email inbox, which will allow us to identify the purchase you’re reviewing.

If you’re unable to locate the email or need any further assistance, please don’t hesitate to contact us on 0800 330 8000.

Kind regards,
Gemporia

Rated 5 out of 5 stars

Excellent service

Excellent service, products & prices!

August 11, 2026
GEMPORIA logo

Reply from GEMPORIA

Hi,

Thank you for your review.

We are really pleased to hear how happy you are with your purchases, and the level of customer service our team have provided.

We do hope that you continue to enjoy shopping with us in the future, and look forward to hearing from you again soon.

Kind regards,
Gemporia.

Rated 5 out of 5 stars

Very quick delivery of beautiful…

Very quick delivery of beautiful purchases at an affordable price.

July 14, 2026
GEMPORIA logo

Reply from GEMPORIA

Hi,

Thank you for your review.

We are really pleased to hear how happy you are with your purchase, and we do hope that you continue to enjoy shopping with us in the future.

We look forward to hearing from you again soon.

Kind regards,
Gemporia.

Rated 1 out of 5 stars

I am on a subscription for…

I am on a subscription for multiwoman60+ vitamins but they are always out of stock. I haven't received any since February 2026. Now they are not even on the choice list. They have been discontinued altogether they should inform customers, which has not happened.

August 12, 2026
Unprompted review
GEMPORIA logo

Reply from GEMPORIA

Hi,

Thank you for your review.

We sincerely apologize for the frustration and inconvenience caused by the unavailability of your Multiwoman 60+ vitamins. We understand your disappointment regarding the discontinuation and the lack of prior notification.

We are actively reviewing our communication processes to ensure customers are informed about product changes in a timely manner.

We appreciate you bringing this to our attention.

Kind regards,
Gemporia.

Rated 5 out of 5 stars

Excellent customer service!

Excellent customer service!
Staff are so nice and helpful.
Replacement for faulty ring sent out so quickly.
A pleasure to buy from this company!

August 12, 2026
GEMPORIA logo

Reply from GEMPORIA

Hi,

Thank you for your review.

We are really pleased to hear how happy you are with the level of customer service our team have provided, and we do hope that you continue to enjoy shopping with us in the future.

We look forward to hearing from you again soon.

Kind regards,
Gemporia.

Rated 1 out of 5 stars

Are Gemporia's Valuations Accurate?No

Are Gemporia's Valuations Accurate?No. Gemporia provides "replacement certificates" or retail valuations that are significantly higher than the price you pay. These are inflated insurance estimates based on what it would cost a local jeweler to rebuild the item from scratch (retail labor, inflation, and retail markup). They do not represent the resale value or the inherent market worth of the jade.

August 12, 2026
Unprompted review
GEMPORIA logo

Reply from GEMPORIA

Hi,

Thank you for your review.

We would ask that you please send us an e mail marked for the attention of Mr Tom Whittey to help@gemporia.com.

He will be more than happy to look into this in more detail for you and answer any further questions you may have on this matter.

We look forward to hearing from you soon.

Kindest regards,
Gemporia.

Rated 5 out of 5 stars

Informative with genuine experience of…

Informative with genuine experience of a vast subject of collecting with.no hard sell

July 9, 2026
GEMPORIA logo

Reply from GEMPORIA

Hi Karoline,

Thank you for your review.

We are pleased to know that you enjoy the informative approach and authentic experience provided by our presenters. We greatly value having you as part of our Gemporia community.

If there’s ever anything we can assist you with, please don’t hesitate to contact us on 0800 330 8000.

Kind regards,
Gemporia

Rated 5 out of 5 stars

Always Happy With The Range And…

Always Happy With The Range And Products From Gemporia. Excellent Customer Services Too.

August 11, 2026
GEMPORIA logo

Reply from GEMPORIA

Dear Finola,

Thank you for your review.

We are pleased to hear that your are happy with our products and the service provided. We hope you continue to have such a positive experience when shopping with us.

If there’s ever anything we can assist you with, please don’t hesitate to contact us on 0800 330 8000.

Kind regards,
Gemporia.

Rated 4 out of 5 stars

I loved my earrings…

I loved my earrings they were gorgeous but a little bit small

August 11, 2026
GEMPORIA logo

Reply from GEMPORIA

Hi Satwant,

Thank you for your review.

We are sorry to hear that, although you found the earrings beautiful, they were a bit small. Please note that you have 30 days from delivery to return the earrings—provided they have not been worn and the hygiene seal remains intact—and receive a refund.

Please give us a call on 0800 330 8000 and we will be more than happy to assist you.

Kind regards,
Gemporia

Rated 5 out of 5 stars

Peridot Ring

The ring ordered was beautiful quality and came in luxurious packaging. Excellent value for money. Delivery was fast. Would definitely order again.

August 8, 2026
GEMPORIA logo

Reply from GEMPORIA

Hi Alison,

Thank you for your amazing review.

We are delighted to hear that you were so pleased with the quality of your ring, the packaging, and the speedy delivery. It is wonderful to know that you consider it excellent value for money. We appreciate your support and hope you continue to have a wonderful experience with us.

If there’s ever anything we can assist you with, please don’t hesitate to contact us on 0800 330 8000.

Kind regards,
Gemporia

Rated 5 out of 5 stars
GEMPORIA logo

Reply from GEMPORIA

Dear Pauline,

Thank you for your review.

We are very pleased to hear that you find our service quick and easy. We sincerely appreciate your feedback and your support.

If there’s ever anything we can assist you with, please don’t hesitate to contact us on 0800 330 8000.

Kind regards,
Gemporia

Rated 5 out of 5 stars

Fast postage

Fast postage, carefully packed, quality jewellery

August 11, 2026
GEMPORIA logo

Reply from GEMPORIA

Dear Jill,

Thank you for your review.

We are pleased to hear that your parcel was delivered quickly, arrived well packed, and that the quality of our jewellery met your expectations. We hope you continue to have such a positive experience when shopping with us.

If there’s ever anything we can assist you with, please don’t hesitate to contact us on 0800 330 8000.

Kind regards,
Gemporia.

Rated 5 out of 5 stars

Always would choose Gemporia over any…

Always would choose Gemporia over any other jewellery.Top quality minimal prices. Thankyou.x

August 11, 2026
GEMPORIA logo

Reply from GEMPORIA

Hi Carol,

Thank you for your review.

We’re so pleased to hear that you would always choose us and that you’re so happy with the quality and value of our jewellery. Your kind words and continued support mean a lot to us.

We hope you continue to enjoy shopping with us, and if there’s ever anything we can assist you with, please don’t hesitate to contact us on 0800 330 8000.

Kind regards,
Gemporia

Rated 5 out of 5 stars
GEMPORIA logo

Reply from GEMPORIA

Dear Caroline,

Thank you for your review.

We are pleased to know you are happy with the service provided. We really appreciate your feedback and support.

If there’s ever anything we can assist you with, please don’t hesitate to contact us on 0800 330 8000.

Kind regards,
Gemporia.

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