General Medicine Reviews 

671
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 646 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally attentive medical staff for being knowledgeable, thorough, and remarkably quick to respond to urgent health needs. People deeply appreciate the seamless virtual service, which makes scheduling online appointments, managing prescriptions efficiently, and coordinating necessary lab work extremely easy from home. Some reviewers were not happy with minor logistical details, such as unexpected provider changes, specific lab location constraints, or minor misunderstandings about specialist types. A few consumers also noted isolated issues regarding insurance coverage compatibility and occasional concerns about feeling rushed or dismissed during medical consultations.

What people talk about most

Service

Customers had positive experiences with service, highlighting the speed and convenience of the virtual... See more

Staff

Customers consistently note positive experiences with staff, highlighting the top-notch medical professionals... See more

Customer service

Consumers find customer service to be exceptionally positive, praising the fantastic communication and prompt... See more

User experience

Reviewers highlight positive aspects of user_experience, describing the process as seamless and extremely... See more

Response time

Users describe positive interactions with response times, noting that physicians and support teams reply much... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great experience The doctor was friendly, knowledgeable took his time and listened to my concerns carefully. I went to two doctors in person that were unconcerned and did not return my call or... See more

Rated 5 out of 5 stars

The care is first class. They are fantastic about communication. It couldn’t be easier and they respond faster than one could even hope. With a complicated medical situation, Gen Med got it sorted out... See more

Rated 5 out of 5 stars

I was concerned about a tick bite in update NY and got a telehealth appt very quickly with Viktoriya Kashin. She was thorough, caring, and informed. She figured out getting me the medicine I needed.... See more

Rated 5 out of 5 stars

There are no words to truly describe how grateful u am to General Medicine. The doctors listen to you as a person, they care about you and answer questions immediately. You can always get an appointme... See more


Company details

  1. #12 of 29 best companies in Medical Clinic

Written by the company

General Medicine makes it easy to get the care you need, when you need it—from virtual visits to labs, imaging, referrals, and prescriptions. Most insurance accepted and up-front prices.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

671 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 85% of negative reviews

Typically replies within 48 hours

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4.7

All reviews

(671)

671 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

First time using General Medicine and…

First time using General Medicine and relying on a doctor online.. but it seemed very straightforward, simple to use and navigate. Also a very thorough line of questioning from the Doctor himself.. Would not hesitate to use General Medicine again.
*hopefully not in the near future :)
Dan, Topsail Beach, NC

July 15, 2026
Unprompted review
Rated 5 out of 5 stars

Very convenient

Very convenient, expert and thorough. I have worked with two of their physicians and was truly impressed. I highly recommend General Medicine.

July 9, 2026
Unprompted review
Rated 5 out of 5 stars

I really liked the doctor

I really liked the doctor. We discussed my situation and she made me feel like she was concerned. The virtual service is what I needed. I would highly recommend yhis service.

July 11, 2026
Unprompted review
Rated 5 out of 5 stars

Very professional

very professional and easy to work with. Importantly, they are responsive and quick to respond to questions.

July 24, 2026
Rated 5 out of 5 stars

Great quick service

Great quick service. The responses are phenomenal as well! I highly recommend to those busy or just need a virtual care doctor.

July 14, 2026
Unprompted review
Rated 5 out of 5 stars

It is like having a personal doctor…

It is like having a personal doctor that you can text or talk to in your pocket. They will help you get whatever you need done, they will help you schedule it and contact offices for you, and they will always follow-up with you on a timely manner and never leave you in the dark. Absolutely fantastic service! Quick is an understatement.

July 24, 2026
Unprompted review
Rated 5 out of 5 stars

WITH ALL THE GREEDY PEOPLE OUT THERE.

WITH ALL THE GREEDY PEOPLE PRETENDING TO BE WHAT YOUR LOOKING FOR, GENERAL MEDICINE IS AS GOOD AS IT CAN BE. BELIEVE ME, I NEVER GIVE OUT SURVEY RESPONSES , BUT GM. DESERVES MY 10+ BECAUSE OF THERE PROFESSIONALISM AND THERE FOLLOW UP. YOU WON'T GO WRONG, I PROMISE YOU...

June 26, 2026
Unprompted review
Rated 5 out of 5 stars

Quick and easy service

I needed a quick and simple way to take care of my medical needs and order a prescription I previously had experience with. I was able to be seen by General Medicine within the hour via their chat function and had my prescription sent directly to my pharmacy within the next hour. I paid my pharmacy benefit provider's standard price for the medication and my standard copay for the visit. Other services offering the medication I was looking for wanted to tie me into a monthly subscription that was much higher priced. I highly recommend General Medicine for ease of use, easy access and great customer service. Thanks!

July 14, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic experience

Fantastic experience! My NP was warm, friendly and listened to my needs. I loved how fast the process was and how great the platform was to use. I requested an appt and was scheduled and seen within an hour. And they take insurance! I was very surprised to have such a great experience for a telehealth appt. I’ll definitely use the service again!

July 13, 2026
Unprompted review
Rated 5 out of 5 stars

Skilled Doctors

Skilled Doctors, understanding how patients suffer and fast response.
Thank you for making our lives easier 🌹

July 16, 2026
Unprompted review
Rated 5 out of 5 stars

I had a virtual appointment recently…

I had a virtual appointment recently and it went great. Everything was completely smooth from start to finish. It was simple and easy to schedule, and the doctor was able to take care of me and diagnose exactly what I needed. The whole process was just smooth, easy, and simple. I couldn't ask for anything different!

July 13, 2026
Unprompted review
Rated 5 out of 5 stars

Great resource…

General Medicine is a great resource for people to access healthcare; from routine screening to specialists’ visits, the platform has helped me a lot.

July 15, 2026
Unprompted review
Rated 5 out of 5 stars

I was in need of a medication I had run…

I was in need of a medication I had run out of and I was in the process of changing doctors. Everything and everyone at General Medicine was extremely helpful, I provided some information and my prescription was done and confirmed literally within 45 minutes. Thanks to all at General Medicine.

July 1, 2026
Unprompted review

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