General Medicine Reviews 

684
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 671 reviews, reviewers overwhelmingly had a great experience with this company. Patients consistently highlight the exceptional professionalism and attentiveness of the medical staff, noting that doctors take time to listen carefully and address every concern. Consumers find the online platform extremely easy to use for arranging virtual consultations, receiving prompt replies, and getting lab work coordinated smoothly. Individuals also value the quick prescription refills and the ability to conveniently manage routine healthcare needs from home. Some reviewers were not happy with occasional insurance coverage limitations, unexpected billing details, and initial program hiccups. A few people also mentioned difficulties with specific appointment policies and communication follow-through regarding certain requests.

What people talk about most

Service

Reviewers highlight positive aspects of service, noting that providers are thorough, compassionate, and... See more

Staff

Customers consistently note positive experiences with staff, highlighting that medical professionals are... See more

Customer service

Consumers find customer service to be positive, highlighting attentiveness and fast response times. Reviewers... See more

User experience

Customers report overwhelmingly positive experiences with user experience, highlighting the platform as... See more

Response time

Clients share positive opinions on response time, highlighting that support teams and physicians reply... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The care is first class. They are fantastic about communication. It couldn’t be easier and they respond faster than one could even hope. With a complicated medical situation, Gen Med got it sorted out... See more

Rated 5 out of 5 stars

I was concerned about a tick bite in update NY and got a telehealth appt very quickly with Viktoriya Kashin. She was thorough, caring, and informed. She figured out getting me the medicine I needed.... See more

Rated 5 out of 5 stars

There are no words to truly describe how grateful u am to General Medicine. The doctors listen to you as a person, they care about you and answer questions immediately. You can always get an appointme... See more

Rated 5 out of 5 stars

Great experience The doctor was friendly, knowledgeable took his time and listened to my concerns carefully. I went to two doctors in person that were unconcerned and did not return my call or... See more


Company details

  1. #12 of 29 best companies in Medical Clinic

Written by the company

General Medicine makes it easy to get the care you need, when you need it—from virtual visits to labs, imaging, referrals, and prescriptions. Most insurance accepted and up-front prices.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

684 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 88% of negative reviews

Typically replies within 48 hours

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4.7

All reviews

(684)

684 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great quick service

Great quick service. The responses are phenomenal as well! I highly recommend to those busy or just need a virtual care doctor.

July 14, 2026
Unprompted review
Rated 5 out of 5 stars

It is like having a personal doctor…

It is like having a personal doctor that you can text or talk to in your pocket. They will help you get whatever you need done, they will help you schedule it and contact offices for you, and they will always follow-up with you on a timely manner and never leave you in the dark. Absolutely fantastic service! Quick is an understatement.

July 24, 2026
Unprompted review
Rated 5 out of 5 stars

WITH ALL THE GREEDY PEOPLE OUT THERE.

WITH ALL THE GREEDY PEOPLE PRETENDING TO BE WHAT YOUR LOOKING FOR, GENERAL MEDICINE IS AS GOOD AS IT CAN BE. BELIEVE ME, I NEVER GIVE OUT SURVEY RESPONSES , BUT GM. DESERVES MY 10+ BECAUSE OF THERE PROFESSIONALISM AND THERE FOLLOW UP. YOU WON'T GO WRONG, I PROMISE YOU...

June 26, 2026
Unprompted review
Rated 5 out of 5 stars

Quick and easy service

I needed a quick and simple way to take care of my medical needs and order a prescription I previously had experience with. I was able to be seen by General Medicine within the hour via their chat function and had my prescription sent directly to my pharmacy within the next hour. I paid my pharmacy benefit provider's standard price for the medication and my standard copay for the visit. Other services offering the medication I was looking for wanted to tie me into a monthly subscription that was much higher priced. I highly recommend General Medicine for ease of use, easy access and great customer service. Thanks!

July 14, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic experience

Fantastic experience! My NP was warm, friendly and listened to my needs. I loved how fast the process was and how great the platform was to use. I requested an appt and was scheduled and seen within an hour. And they take insurance! I was very surprised to have such a great experience for a telehealth appt. I’ll definitely use the service again!

July 13, 2026
Unprompted review
Rated 5 out of 5 stars

Skilled Doctors

Skilled Doctors, understanding how patients suffer and fast response.
Thank you for making our lives easier 🌹

July 16, 2026
Unprompted review
Rated 5 out of 5 stars

I had a virtual appointment recently…

I had a virtual appointment recently and it went great. Everything was completely smooth from start to finish. It was simple and easy to schedule, and the doctor was able to take care of me and diagnose exactly what I needed. The whole process was just smooth, easy, and simple. I couldn't ask for anything different!

July 13, 2026
Unprompted review
Rated 5 out of 5 stars

Great resource…

General Medicine is a great resource for people to access healthcare; from routine screening to specialists’ visits, the platform has helped me a lot.

July 15, 2026
Unprompted review
Rated 5 out of 5 stars

I was in need of a medication I had run…

I was in need of a medication I had run out of and I was in the process of changing doctors. Everything and everyone at General Medicine was extremely helpful, I provided some information and my prescription was done and confirmed literally within 45 minutes. Thanks to all at General Medicine.

July 1, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent care online

Excellent care online. Very accessible & pricing is transparent regardless of insurance. Doctors and NPs have been very knowledgeable, professional, compassionate & care was well coordinated. Their AI systems helped aggregate info from a long health history, making my care more thorough & seamless than a traditional office visit. I am grateful they can help with chronic health concerns & are aware of evidence-based practices to guide my treatment. Really helpful if you need multiple specialists, a primary care doctor, or just immediate care for everyday needs. They can also coordinate labs at a local clinic.

July 10, 2026
Unprompted review
Rated 5 out of 5 stars

I have tried many virtual doctor…

I have tried many virtual doctor appointments, and this was hands-down the best experience across the board. They engaged the specialist for a consult and they followed up multiple times.

July 9, 2026
Unprompted review
Rated 5 out of 5 stars

After consulting with two different…

After consulting with two different doctors and no results or callbacks, I decided to try general medicine. Very glad I did!. The doctor spent more time with me than both doctors put together that I saw previously. He listened to my cares and concerns and diagnosed the issue with the plan that worked. Prescription was sent immediately. He followed up unlike both other doctors that I saw in person. I would definitely use general medicine again. 10/10

July 8, 2026
Unprompted review
Rated 3 out of 5 stars

The PA I spoke with was very pleasant…

The PA I spoke with was very pleasant but I guess I misunderstood and thought I’d be speaking to a dermatologist.

July 20, 2026
General Medicine logo

Reply from General Medicine

We note in a few places in our experience that you’ll meet with a generalist clinician on our team who leads your care and that clinician consults the right specialist behind the scenes to guide your treatment plan. It's our way of getting you specialist insight without the wait for an in-person visit. But, we're glad you had a pleasant conversation with our clinician. If you have any other questions or concerns, please reach out to help@generalmedicine.co

Rated 5 out of 5 stars

Highly recommend

My needs were met in a very timely fashion and prior authorization for prescription handled without delay. Highly recommend!

June 22, 2026
Rated 5 out of 5 stars

I found myself in a difficult situation…

I found myself in a difficult situation where I had no access to my previous GP and needed a medication I am essentially on for life.

Not a medication that’s “controlled” one that the prescriber needs detailed information on. I had personal records but nothing like recent lab work. I was initially denied for that reason until a second doctor stepped in and saw that I was in a dire straight without this medicine ($640 w/o insurance for a month supply, btw) After answering this second licensed doctor’s more detailed questions it became clear to the group (General Medicine) that prescribing this non-controlled (yet tedious to get filled) medication was the right thing to do. It was all done in 2 hours and I had the medicine that allows me to breathe and not have a stroke.

While they will require additional info (blood work) for the next refills, they went out on a limb for me when I most needed it and will happily continue with them. Fulfilling any additional requirements they may have without a second thought. There is a strong chance that in my situation, and with the challenges I had on my own end, I could have had a cardiac event.

I do not expect this to move everyone who reads it. I only hope anyone who has read this far will understand that they are legitimate and if they can help: they will. After reading many horror stories about other online Doctor/Pharma groups, General Medical was actually as advertised and in my situation, even more than advertised.

July 7, 2026
Unprompted review

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