General Medicine Reviews 

675
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 646 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally attentive medical staff for being knowledgeable, thorough, and remarkably quick to respond to urgent health needs. People deeply appreciate the seamless virtual service, which makes scheduling online appointments, managing prescriptions efficiently, and coordinating necessary lab work extremely easy from home. Some reviewers were not happy with minor logistical details, such as unexpected provider changes, specific lab location constraints, or minor misunderstandings about specialist types. A few consumers also noted isolated issues regarding insurance coverage compatibility and occasional concerns about feeling rushed or dismissed during medical consultations.

What people talk about most

Service

Customers had positive experiences with service, highlighting the speed and convenience of the virtual... See more

Staff

Customers consistently note positive experiences with staff, highlighting the top-notch medical professionals... See more

Customer service

Consumers find customer service to be exceptionally positive, praising the fantastic communication and prompt... See more

User experience

Reviewers highlight positive aspects of user_experience, describing the process as seamless and extremely... See more

Response time

Users describe positive interactions with response times, noting that physicians and support teams reply much... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great experience The doctor was friendly, knowledgeable took his time and listened to my concerns carefully. I went to two doctors in person that were unconcerned and did not return my call or... See more

Rated 5 out of 5 stars

The care is first class. They are fantastic about communication. It couldn’t be easier and they respond faster than one could even hope. With a complicated medical situation, Gen Med got it sorted out... See more

Rated 5 out of 5 stars

I was concerned about a tick bite in update NY and got a telehealth appt very quickly with Viktoriya Kashin. She was thorough, caring, and informed. She figured out getting me the medicine I needed.... See more

Rated 5 out of 5 stars

There are no words to truly describe how grateful u am to General Medicine. The doctors listen to you as a person, they care about you and answer questions immediately. You can always get an appointme... See more


Company details

  1. #12 of 29 best companies in Medical Clinic

Written by the company

General Medicine makes it easy to get the care you need, when you need it—from virtual visits to labs, imaging, referrals, and prescriptions. Most insurance accepted and up-front prices.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

675 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 85% of negative reviews

Typically replies within 48 hours

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4.7

All reviews

(675)

671 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Everything was super easy

Super easy to make an appointment, verify insurance and pay, have appointment on the same day. Appointment was easy, prescription was submitted and ready same day. Reminders sent to schedule follow up and future needs regularly sent.

Definitely will follow up!

June 20, 2026
Unprompted review
Rated 1 out of 5 stars

False advertising of specialist appts

They told me I’d be seeing a sleep specialist but I was sent to a primary care doctor who was just going to put in another referral to someone else for sleep specialty. I already have a primary care doc who did that the purpose of me making the appt was to see the sleep specialist which was falsely advertised. The woman I saw was also pretty rude and had very poor bedside manner.

June 30, 2026
Unprompted review
General Medicine logo

Reply from General Medicine

We're sorry that you were disappointed with your experience. However, we highlight on our product pages that you will 'start with a video visit with a generalist clinician'. After booking an appointment, we also send customers to an acknowledgement page that reiterates that you'll meet with a generalist clinician, who can consult a specialist behind the scenes to guide your treatment plan. If there's anything else that we can do, please reach out to help@generalmedicine.co.

Rated 5 out of 5 stars

I am without insurance and needed my…

I am without insurance and needed my prescription refilled. I found General Medicine and set up a text session. It was easy to set up, they were prompt and I had my prescription filled in no time. I am so glad I found them. It was the least expensive route I could find to keep my meds going without having to pay a ridiculous fee to see a Dr to get it refilled. I definitely would recommend General Medicine. 5 stars for sure.

June 6, 2026
Unprompted review
Rated 5 out of 5 stars

I needed a refill on my meds because I…

I needed a refill on my meds because I couldn’t get an appointment in time. So I got on here and made an appointment and the next morning my prescription was waiting at the pharmacy. I’m looking forward to seeing them again for my regular doctor and see how well that goes.

June 18, 2026
Unprompted review
Rated 5 out of 5 stars

As a registered nurse manager of a…

As a registered nurse manager of a Community Clinic, I cannot say enough wonderful things about general Medical! They are efficient and fast and not to mention. Eager to assist with anything. And not to mention. Eager to assist with anything. They're the doctor I saw was outstanding and I will continue with this practice! Thank you so much for what you do to make the world a better place! 🩵❤️🩺

June 9, 2026
Rated 5 out of 5 stars

Good choice …

I I think is the best choice in virtual consultations, excelente service good communication 100% recomend it

June 16, 2026
Unprompted review
Rated 5 out of 5 stars

Great Doctor & Easy Experience

Everything has been 5 Stars. The ease of use is tremendous, well thought out system of care. Scheduling, Prescriptions, Blood test all have been easy and promptly addressed!!! I am not one to go to a doctor unless absolutely necessary!!! My Doctor listened to me and my thoughts of my immediate concern. Very compassionate and understanding and very easy to talk with can not stress this enough!!! Through proper medicine as this Doctor practices very diligent in there test. I may have other health risk occuring also that I was unaware of. My doctor wanted to retest to see with time if this is putting me at a health risk.

June 26, 2026
Unprompted review
Rated 5 out of 5 stars

Generally I was happy with my experience with GM

Generally I was happy with my experience. They made the referrals I was asking my doctor for and she thought she knew better for me! Im sorry, but who knows what's best for me? I think im qualified for that. Anyway I had low testosterone all the way around so I wanted a referral so I could get properly tested. Im now getting what I need and leaving my primary care doc in the weeds. Thanks to Doctor GOZMAN, and General Medical.

May 21, 2026
Unprompted review
Rated 5 out of 5 stars

Convenient and fantastic care

Convenient, thorough and very detailed. The physician was wonderful. She was very knowledgeable and easy to speak with. I highly recommend the physician and company. The process was very easy and as the patient I was very well cared for.

June 10, 2026
Unprompted review
Rated 1 out of 5 stars

Ordered labs

Ordered labs, and received an estimate for $0, covered by insurance. Performed labs at an in-network provider, but billed by facility as out of network because General Medicine used a provider that was out of state. Any telehealth provider should know that the provider must be in the state you are receiving care. Attempted to dispute charges, but they failed to respond and or assist in the matter.

December 9, 2025
Unprompted review
General Medicine logo

Reply from General Medicine

Thank you for sharing your experience. Please respond to the request for more information so that we can take a closer look at the details of your case. Thank you in advance.

Update: Since we did not receive a response to our request for additional information, we won't be able to look into this further. Please reach out to help@generalmedicine.co if you need further assistance. Thank you.

Rated 5 out of 5 stars

Great Doctors

Very attentive. Spent more time with me addressing concerns than my in person Doctor ever did. Very helpful.

June 15, 2026
Unprompted review

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