General Medicine Reviews 

671
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 646 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally attentive medical staff for being knowledgeable, thorough, and remarkably quick to respond to urgent health needs. People deeply appreciate the seamless virtual service, which makes scheduling online appointments, managing prescriptions efficiently, and coordinating necessary lab work extremely easy from home. Some reviewers were not happy with minor logistical details, such as unexpected provider changes, specific lab location constraints, or minor misunderstandings about specialist types. A few consumers also noted isolated issues regarding insurance coverage compatibility and occasional concerns about feeling rushed or dismissed during medical consultations.

What people talk about most

Service

Customers had positive experiences with service, highlighting the speed and convenience of the virtual... See more

Staff

Customers consistently note positive experiences with staff, highlighting the top-notch medical professionals... See more

Customer service

Consumers find customer service to be exceptionally positive, praising the fantastic communication and prompt... See more

User experience

Reviewers highlight positive aspects of user_experience, describing the process as seamless and extremely... See more

Response time

Users describe positive interactions with response times, noting that physicians and support teams reply much... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great experience The doctor was friendly, knowledgeable took his time and listened to my concerns carefully. I went to two doctors in person that were unconcerned and did not return my call or... See more

Rated 5 out of 5 stars

The care is first class. They are fantastic about communication. It couldn’t be easier and they respond faster than one could even hope. With a complicated medical situation, Gen Med got it sorted out... See more

Rated 5 out of 5 stars

I was concerned about a tick bite in update NY and got a telehealth appt very quickly with Viktoriya Kashin. She was thorough, caring, and informed. She figured out getting me the medicine I needed.... See more

Rated 5 out of 5 stars

There are no words to truly describe how grateful u am to General Medicine. The doctors listen to you as a person, they care about you and answer questions immediately. You can always get an appointme... See more


Company details

  1. #12 of 29 best companies in Medical Clinic

Written by the company

General Medicine makes it easy to get the care you need, when you need it—from virtual visits to labs, imaging, referrals, and prescriptions. Most insurance accepted and up-front prices.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

671 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 85% of negative reviews

Typically replies within 48 hours

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4.7

All reviews

(671)

671 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Quick, efficient, knowledgeable

I was able to get a same day appointment for a tick bite / rash that was urgent. No waiting rooms. She sent the blood test orders right away for any other co-infections for later that afternoon. They responded to text quickly if I had any questions. I am a Nurse Practitioner and care like this is not usual. I will definitely be using their services in the future.

July 6, 2026
Unprompted review
Rated 5 out of 5 stars

The MD was wonderful

The MD was wonderful. Very personable and knowledgeable. Wish she was closer to me. Lol
I was able to get an appt right away. My medicine was sent to the pharmacy promptly.

July 6, 2026
Rated 5 out of 5 stars

The high level of service…

I appreciate the high level of urgency when O reach out to General Medicine Co. I wish I had this type of service when I initially embarked on my medical journey in January.

June 26, 2026
Rated 5 out of 5 stars

I did a lot of research before deciding…

I did a lot of research before deciding to go with General Medicine. They are 100% legit. A Zoom call was scheduled for a time that was convenient for me after work hours. The Dr I met with was obviously well versed in my issues and asked questions and listened to and answered my questions. She was patient and thoughtful throughout the call. A week later I requested a follow up visit. Since the results from my first visit were so successful I had more questions. I had a same day Zoom consult and again the Dr was exactly what I needed in terms of thoughtfulness and patience. I could not be happier with this group and look forward to working further with them to get me to the next chapter of my life.

June 25, 2026
Unprompted review
Rated 5 out of 5 stars

Very happy with service!

I was so happily surprised by the efficiency of seeing an actual MD physician! We discussed my situation and need and she solved it quickly! I will definitely use them again! There were no hidden costs, no upselling to join a subscription service or anything. Very satisfied all the way around.

July 6, 2026
Unprompted review
Rated 5 out of 5 stars

The appointment times are very convenient

The appointment times are very convenient and easy to do. I prefer to see the same doctor but there have been a couple of times that wasn't possible, every doctor or staff that I have worked with have been wonderful. They all listen, which is huge, ask questions and allow you to ask questions. These conversations lead to better care. No one has ever made me feel bad about asking or explaining my situation. I feel heard with all my communications. And I absolutely love Dr. Johnny Guzman.

June 25, 2026
Unprompted review
Rated 5 out of 5 stars

My experience

Everyone I have talked to has been amazing. They working amazingly as a team. They did exactly what they they said they were going to do and in the time frame they said it would be done. I've had multiple doctors over the last few months try to help and we're unable. Thanks to the team on here I now have new medication that has worked so well. Everyone you speak to is nice, caring, compassionate, professional and very knowledgeable. The appointments I've had were thorough. They worked very quickly to get me some relief and even scheduled appointments with specialists that I need to see in person. I was able to schedule my appointments around my work schedule instead of missing work. I absolutely recommend this service to everyone!

June 17, 2026
Unprompted review
Rated 1 out of 5 stars

This is a shame company they do nothing…

This is a sham company they do nothing g they advertise. The doctors will determine your problems are text book. Don’t get ripped off for a Referal you could get from the white pages or a google search.

June 18, 2026
Unprompted review
General Medicine logo

Reply from General Medicine

Thank you for sharing your feedback. We're sorry to hear your experience didn't meet your expectations. Our providers make recommendations based on their clinical judgment and each customer's individual needs. However, if you'd like us to review your visit, please respond to the Trustpilot request for more information or reach out to us at help@generalmedicine.co.

Rated 5 out of 5 stars

Literally the best service I have…

Literally the best service I have received. I wouldnt have been able to get into see my doctor for weeks and was able to get an appt the next morning using General. Not only that, they handled all thr prior authorization steps with my insurance and I had the medication filled within 48 hrs of my appt. So impressed and think telehealth is becoming better than in person doctors for many reasons. Long wait times for appts is the biggest one.

June 22, 2026
Unprompted review
Rated 5 out of 5 stars

If there’s one word to describe getting…

If there’s one word to describe getting care at General Medicine, it’s “magical”. I’ve never experienced something as quick, seamless, and elegant as the booking process here. Moreover, the care I received was top notch. I felt as though I was the one in control of my health and was working with the clinician rather than simply following instructions. Would recommend this to literally anyone who wants access to high quality care that is easily accessible.

June 22, 2026
Unprompted review
Rated 5 out of 5 stars

Everything was super easy

Super easy to make an appointment, verify insurance and pay, have appointment on the same day. Appointment was easy, prescription was submitted and ready same day. Reminders sent to schedule follow up and future needs regularly sent.

Definitely will follow up!

June 20, 2026
Unprompted review

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