Gen H Reviews 830

•

4.9

Mortgage Lender

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Review summary

Created with AI, based on recent reviews

Considering 237 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent service and the professional, helpful staff. Many people highlight the smooth user experience, quick response times, and clear communication throughout their interactions. Some people were dissatisfied with the company, noting issues with being let down without explanation. Additionally, a few customers mentioned that the company refused to consider certain facts or maintenance reports, requiring a survey despite provided documentation.

What people talk about most

Service

People report positive experiences with service. Customers consistently praise the efficiency,... See more

Staff

Reviewers consistently mention positive feedback about the staff. Customers highlight the team's... See more

User experience

Customers consistently note positive experiences with user experience. Reviewers frequently describe the... See more

Customer service

Consumers find customer service to be a positive experience. Many reviewers highlight the team's... See more

Response time

Reviewers highlight positive aspects of response time, with many praising the quick decisions and swift... See more

Reviews shaping this summary

We can't recommend Gen H highly enough! Thank you for your incredible support during the mortgage approval process. Becoming homeowners was a long-held dream for us, and we thought it might not b... See more

Company replied

We had a very positive experience with Gen H during our mortgage application. The process was clear and well structured, and communication was timely throughout. The team handled our case profess... See more

Company replied

I want to say a big thank you to GenH for making my dream home come true. I had a great experience, my mortgage application went through quickly and completed in a timely fashion. I am happy to be in... See more

Company replied

They were the best rate when I needed to remortgage, so I went with them. I have since made lots of changes in terms of overpayments, plus asked loads of questions when my annual statement comes out.... See more

Company replied

Company details

Mortgage Lender

Written by the company

Gen H is a mission-led mortgage lender working to build a fairer housing market. For deposit or affordability constrained buyers, we’ve created innovative affordability tools to help you find your place on the ladder. And for all aspiring homeowners, we’ve designed an end-to-end homebuying service so you can get your mortgage and legals done in one place. The system is broken – but we’re here to fix it. Ready to get on the ladder? Get in touch.

Contact info

1 Old Street Yard, EC1Y 8AF, London, United Kingdom
hello@generationhome.com
generationhome.com

4.9

Excellent

830 reviews

5-star

4-star

3-star

2-star

1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Jan 9, 2026

I am happy with the deal and offer I…

I am happy with the deal and offer I got from GenH.
Seamless process and faster in their research and approval decisions making to meet your timeline.

Thank you.

December 10, 2025

Reply from Gen H

Jan 9, 2026

Hi there,

Thanks so much for taking the time to leave us a review – I will pass your feedback on to our team. We are thrilled to be able to help.

We wish you the best in your new home.

Thanks,

The Gen H team

Jan 6, 2026

GenH - Start of a Journey

GenH have been absolutely amazing in terms of communication and have kept both myself and my Broker updated, thank you so much GenH!

December 31, 2025

Reply from Gen H

Jan 9, 2026

Hi there Aman,

Thanks so much for taking the time to leave us a review – I will pass your feedback on to our team. We are thrilled to be able to help.

We wish you the best in your new home.

Thanks,

The Gen H team

Jan 1, 2026

I love their decision making in quick…

I love their decision making in quick time, they are open and honest.

December 3, 2025

Reply from Gen H

Jan 2, 2026

Hi there Mohammad,

Thanks so much for taking the time to leave us a review – I will pass your feedback on to our team. We are thrilled to be able to help.

We pride ourselves on providing clear and transparent communication.

We wish you the best in your new home.

Thanks,

The Gen H team

Dec 29, 2025

So happy

So happy , they are so professional and quick what was very important for me

November 29, 2025

Reply from Gen H

Jan 2, 2026

Hi there Valentina,

Thanks so much for taking the time to leave us a review – I will pass your feedback on to our team. We are thrilled to be able to help.

We wish you the best in your new home.

Thanks,

The Gen H team

Dec 28, 2025

Great lender who find solutions to help…

Great lender who find solutions to help people onto the property ladder

November 29, 2025

Reply from Gen H

Jan 2, 2026

Hi there Carl,

Thanks so much for taking the time to leave us a review – I will pass your feedback on to our team. We are thrilled to be able to help.

We wish you the best in your new home.

Thanks,

The Gen H team

Dec 27, 2025

thank you I’m very happy for the service

November 28, 2025

Reply from Gen H

Jan 2, 2026

Hi there Sergiu,

Thanks so much for taking the time to leave us a review – I will pass your feedback on to our team. We are thrilled to be able to help.

We wish you the best in your new home.

Thanks,

The Gen H team

Dec 26, 2025

Quick and clear

November 27, 2025

Reply from Gen H

Jan 2, 2026

Hi there Mykhailo,

Thanks so much for taking the time to leave us a review – I will pass your feedback on to our team. We are thrilled to be able to help.

We wish you the best in your new home.

Thanks,

The Gen H team

Dec 26, 2025

Excellent service

I am incredibly pleased with the exceptional service provided by Gen H company. Their team consistently goes above and beyond to ensure customer satisfaction. The solutions they offer are both innovative and effective. I have found their support to be reliable and their communication clear throughout our engagement. It is a pleasure to work with such a dedicated and professional organization.

November 27, 2025

Reply from Gen H

Jan 2, 2026

Hi there Tharindu,

Thanks so much for taking the time to leave us a review – I will pass your feedback on to our team. We are thrilled to be able to help.

We pride ourselves on providing clear and transparent communication.

We wish you the best in your new home.

Thanks,

The Gen H team

Dec 26, 2025

Efficient

Quick. Efficient, with mortgages to suit everyone.

November 27, 2025

Reply from Gen H

Jan 2, 2026

Hi there Denise,

Thanks so much for taking the time to leave us a review – I will pass your feedback on to our team. We are thrilled to be able to help.

We wish you the best.

Thanks,

The Gen H team

Dec 24, 2025

Brilliant Lender , great for families working together to get on the property ladder.

Brilliant Lender . Really does work for families trying to get on the ladder. Shout out to Sandhya on a recent case that helped get a case through in time for Christmas. Clients were extremely happy.

December 24, 2025

Unprompted review

Reply from Gen H

Jan 2, 2026

Hi there Tyson,

Thanks so much for taking the time to leave us a review – I will pass your feedback on to Sandhya and our team. We are thrilled to be able to help.

Thanks,

The Gen H team

Dec 21, 2025

Very professional and excellent service.

November 21, 2025

Reply from Gen H

Dec 23, 2025

Hi there Jolanta,

Thanks so much for taking the time to leave us a review – I will pass your feedback on to our team. We are thrilled to be able to help.

We wish you the best in your new home.

Thanks,

The Gen H team

Dec 20, 2025

Very helpful and easy to understand

November 21, 2025

Reply from Gen H

Dec 23, 2025

Hi there Gary,

Thanks so much for taking the time to leave us a review – I will pass your feedback on to our team. We are thrilled to be able to help.

We wish you the best.

Thanks,

The Gen H team

Dec 18, 2025

Very friendly and helpful staff

Very friendly and helpful staff, thank you Melissa and Hannah for all your help, really appreciate

Soni X

November 19, 2025

Reply from Gen H

Dec 23, 2025

Hi there Soni,

Thanks so much for taking the time to leave us a review – I will pass your feedback on to Melissa, Hannah and our team. We are thrilled to be able to help.

We wish you the best.

Thanks,

The Gen H team

Dec 17, 2025

I believe Gen H have different mortgage…

I believe Gen H have different mortgage lending criteria to other larger lenders, which made more sense, and enabled us to get a mortgage. Thank you.

December 16, 2025

Reply from Gen H

Dec 23, 2025

Hi there Karen,

Thanks so much for taking the time to leave us a review – I will pass your feedback on to our team. We are thrilled to be able to help.

We wish you the best in your new home.

Thanks,

The Gen H team

Dec 12, 2025

Great experience with Gen H

Great experience with Gen H. They keep you up to date during the application and was a speedy process. Would recommend

December 11, 2025

Reply from Gen H

Dec 23, 2025

Hi there Ciara,

Thanks so much for taking the time to leave us a review – I will pass your feedback on to our team. We are thrilled to be able to help.

We wish you the best in your new home.

Thanks,

The Gen H team

Dec 9, 2025

Very good and fast service

December 6, 2025

Reply from Gen H

Dec 23, 2025

Hi there Belssymol,

Thanks so much for taking the time to leave us a review – I will pass your feedback on to our team. We are thrilled to be able to help.

We wish you the best in your new home.

Thanks,

The Gen H team

Dec 8, 2025

Very quick and easy with clear…

Very quick and easy with clear information and responses

November 8, 2025

Reply from Gen H

Dec 23, 2025

Hi there Ansar,

Thanks so much for taking the time to leave us a review – I will pass your feedback on to our team. We are thrilled to be able to help.

We wish you the best in your new home.

Thanks,

The Gen H team

Dec 4, 2025

Fast and reliable

December 3, 2025

Reply from Gen H

Dec 5, 2025

Hi there Taiye,

Thanks so much for taking the time to leave us a review – I will pass your feedback on to our team. We are thrilled to be able to help.

We wish you the best in your new home.

Thanks,

The Gen H team

Dec 1, 2025

Well satisfactory.

November 29, 2025

Reply from Gen H

Dec 5, 2025

Hi there AbdulHakeem,

Thanks so much for taking the time to leave us a review – I will pass your feedback on to our team. We are thrilled to be able to help.

We wish you the best in your new home.

Thanks,

The Gen H team

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