Genion Space Reviews 235

TrustScore 4 out of 5

4.2

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers are highly satisfied with the products, frequently highlighting their excellent quality and thoughtful design. Many people appreciate the versatility and ease of use, noting how well the items integrate into their daily routines and improve their workspace. The products are often described as sturdy, well-made, and exceeding expectations, with features like adjustable heights, lighting, and portability being particularly praised. However, some customers were dissatisfied with certain products, specifically lamps, reporting issues with durability and functionality. These concerns include bulbs failing prematurely, charging ports ceasing to work, and the product not matching advertised specifications regarding size, build, or mobility.

What people talk about most

Product

Clients share positive opinions on product quality and functionality. Many reviewers praise the product's... See more

Quality

Customers had positive experiences with quality, praising products for being well-made, sturdy, and exceeding... See more

User experience

Reviewers highlight positive aspects of user experience. Customers appreciate the product's design, noting... See more

Based on these reviews

Rated 5 out of 5 stars

Purchased this for my 12 year old granddaughter. She easily assembled it and loves it. This is a perfect substitute for a desk. Order was received as promised. I highly recommend this product.

Rated 5 out of 5 stars

I very much enjoy my new standing desk. It is light weight and easy to move, is well appointed with light, drawer, place for both laptop and iPad. I like the adjustability in height and angle. Got... See more

Rated 5 out of 5 stars

Love FlexiDesk Plus: It arrived on time and turned out to be all that it promised. Sometimes, on cold mornings, it's nice to cuddle up in bed with some paperwork or laptop and the FlexiDesk makes t... See more

Rated 5 out of 5 stars

Very sturdy and holds everything needed to do my work. I like the light attachment because I don't have to use an alternate lamp when working at night. I truly love it.


Company details

  1. Home Goods Store

Written by the company

Your everyday space, now with new experience.


Contact info

4.2

Great

TrustScore 4 out of 5

235 reviews

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1-star

Hasn’t replied to negative reviews

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Rated 2 out of 5 stars

I ordered my lamp in January & it’s still not here!

I ordered my lamp on the 24th January and it still hasn’t arrived (16th Feb). I understand it is coming from Hong Kong and appreciate that can take longer but I have ordered other goods since then from another Hong Kong company which has already arrived and so the feedback is less about the company but more around the delivery as I was told it had been dispatched last month (quick to dispatch) but since then there has been little to no communication around delivery & the lamps are not cheap!

January 24, 2025
Unprompted review
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Reply from Genion Space

Thank you for taking the time to share your feedback, and I sincerely apologize for the delay regarding your order. I completely understand how frustrating it must be to wait for your lamp, especially when you were expecting it much sooner. We truly regret any inconvenience this has caused.

Upon checking, our team has arranged for redelivery and sent you an email with the tracking number. Your package is on its way to you via Royal Mail. We will keep following up with you and ensure your lamp reaches you as soon as possible.

Thank you for your patience and understanding. If there’s anything else I can assist you with in the meantime, please don’t hesitate to reach out.

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Rated 5 out of 5 stars

I really love this lamp

I really love this lamp. Do a lot of early morning meetings with the other side of the world and it makes me looks more alive than I often feel. It's very easy to use and I am extremely happy with it. Customer service post purchase is excellent.

February 14, 2025
Unprompted review
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Reply from Genion Space

Thank you so much for your wonderful review! We’re thrilled to hear that you’re loving your lamp and that it’s helping you look and feel your best during those early morning meetings.

Your kind words about our customer service mean a lot to us—we’re always here to help and ensure you have the best experience possible.

Rated 2 out of 5 stars

Doesn't even come close to the marketing

Lights are bright and have differing intensities which is good but there are so many bad design outcomes and I feel cranky because the marketing is so incredible I felt like this was the one lamp to end all lamps. However the downsides are:
All the joints feel very flimsy.
The circular lamp lacks rotating balls on any of hinges meaning you cannot easily position the main lamp where you want it to go.
The hinge on the circular lamp only rotates about 270degrees which is just crazy limiting! Not even 360 degrees.
In addition to feeling flimsy all joints are very restrictive in their movement so you can't move around, up and down, left and right, point this way and that way.
The "strip lamp" doesn't have a rotating feature and can only point down and not at your face.
The clamp has the power cable sticking out in the most insensible manner so that its hard to attach to a desk that is up against a wall because you have the horizontal plug protruding beyond the clamp - this could easily have been avoided by a smart design and have the cable inside the lamp not sticking out. If you have a desk against a wall this lamp is not for you.

Genion - don't bother "reaching out" with an automated response - I am not looking to dialog as this design stuff is basic and I don't believe you guys are really interested in a better product, as it wouldn't not have been too hard to provide better joints and flexibility.

February 14, 2025
Unprompted review
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Reply from Genion Space

Thank you for taking the time to share your detailed feedback about your experience with our lamp. We truly appreciate your honesty and the effort you’ve put into explaining your concerns.

We’re glad to hear that you appreciate the brightness and intensity options of the lights. However, we’re sorry to hear that the design and functionality of the lamp didn’t meet your expectations. Your feedback is incredibly valuable to us, and we take it seriously.

While we strive to create products that combine innovation, functionality, and thoughtful design, we recognize that there’s always room for improvement. Your insights about the hinge rotation, joint flexibility, and cable design are noted, and we’ll be sure to share them with our product development team as we work on future iterations.

We’re genuinely committed to creating products that enhance your experience, and your feedback helps us get closer to that goal. If there’s anything we can do to assist you further or if you’d like to explore other options, please don’t hesitate to reach out. We’re here to help.

Thank you again for your candid review. We value your input and hope to have the opportunity to better meet your needs in the future.

Rated 5 out of 5 stars

Glad I purchased this

Glad I purchased this! Made it so I didn't need to spend money on a new, standing desk. Very convenient.

February 9, 2025
Unprompted review
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Reply from Genion Space

Thank you so much for taking the time to leave such a positive review! We’re thrilled to hear that our product helped you save money and provided a convenient solution for your workspace.

Rated 5 out of 5 stars

Love the desk

Love the desk! Great design, versatile and light. Arrive sooner than expected. Keep up the great work.

January 13, 2025
Unprompted review
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Reply from Genion Space

Thank you so much for your kind words! We’re happy to hear that you love the desk and its design. Your feedback truly means a lot to us. 😊

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Rated 5 out of 5 stars

The light arrived promptly and works…

The light arrived promptly and works fine. It could use more instructions, but I figured out the details I needed.

December 20, 2024
Unprompted review
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Reply from Genion Space

Thank you for the awesome review! It’s great to know that our product met your expectations. ❤️

Rated 5 out of 5 stars

Simple install

Simple install. Great product. As advertized!

January 18, 2025
Unprompted review
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Reply from Genion Space

Thank you so much for your kind words! We’re delighted to hear that you’re enjoying it. ❤️

Rated 5 out of 5 stars

DualGlow Anchor Lamp Productivity

I like the DualGlow Anchor Lamp that I just purchased and the lighting-colored temperature feature for both Day and Night time makes me more productive. The Light Control Switch feature works best in controlling the color temperature and the adjustable stand to position the light to meet your lighting needs is fantastic. The side light feature creates an ambient glow in your workspace is another feature that I like about this DualGlow Anchor Lamp. I would recommend this to anybody especially working from home.

January 15, 2025
Unprompted review
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Reply from Genion Space

Your wonderful feedback truly brightens our day! We are so happy to know that our product met your expectations. Thank you for sharing your experience! ❤️🙌

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Rated 5 out of 5 stars

Good bye Eye Strain!

I was so anxious to receive this desk light! I work from home and my ceiling light was giving me eye strain. I was a bit skeptical but have to say I am SUPER pleased! the product is just what I needed! I felt my eyes relax when I turned it on. Packaging was top notch and easy install. Thank you!!!! you guys are doing a great job with this light! I have to say good investment!

January 3, 2025
Unprompted review
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Reply from Genion Space

Thank you for the wonderful feedback! We’re delighted to hear that you’re loving the desk light. 😊💖

Rated 5 out of 5 stars

Excellent light

Excellent light. Nice diffusion. Like the color balance and brightness controls.
Quick delivery from their website store.

December 31, 2024
Unprompted review
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Reply from Genion Space

Thank you for the awesome review! It’s great to know that our product met your expectations. ❤️

Rated 5 out of 5 stars

QUALITY COUNTS

I was very impressed right from the beginning - with the care of packaging - to opening and installing - to the versatility of the optional lighting selections. I’m glad I got two for my studio work spaces. I like the remote option so I can turn them on just as I walk in the room. Great product. You know what you are doing. Much appreciate the quality. Thank you.

December 24, 2024
Unprompted review
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Reply from Genion Space

Thank you for taking the time to share your experience! We're thrilled that the lights are exactly what you needed. 💖

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Rated 5 out of 5 stars

I absolutely love my lamp

I absolutely love my lamp, the light is so easy on the eye, and just adds to the calm of my office space, being a singer / songwriter, it just adds to the creative process.
I’ve also used in some of my video productions, the non glare gives a very professional look.
I would throughly recommend, money well spent.

December 21, 2024
Unprompted review
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Reply from Genion Space

Thank you for the awesome review! It’s great to know that our product met your expectations. ❤️😊

Rated 5 out of 5 stars

Fantastic lights.

Fantastic lights.. built with 'Apple'-like style and quality.. expensive - the BMW of desk lamps. exceptional.

December 13, 2024
Unprompted review
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Reply from Genion Space

Thank you so much for your 5-star review!!❤️

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Rated 3 out of 5 stars

Disappointing

Well packaged lamp but I’ve been disappointed - it’s not as easy to bend into desired shape, or as stable as I thought it would be - and the dimming facility is a bit clunky.

I was expecting more due to the expensive. price

December 16, 2024
Unprompted review
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Reply from Genion Space

Thank you for taking the time to write a review. We're sorry that it didn't meet your expectations. We have relayed this information to our product development team who will look into it. If you need any assistance, please feel free to contact us at hello@genionspace.com.

Rated 3 out of 5 stars

Basic comment

I am unable to comment on this product as I have bought it as a gift for my daughter and not unpacked other than to check it is what I ordered.

However, I would very much like to say how well it was packaged and was delighted that I received it well in time for Christmas.

My sincere thanks.

December 9, 2024
Unprompted review
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Reply from Genion Space

Thanks for your review! Hope your daughter love it. Happy Holidays!

Rated 5 out of 5 stars

Exactly what I needed!

The light was well packaged and was very easy to set up! The light is excellent and has made my Zoom meetings much better as I no longer feel like I am hiding in bad light!

December 4, 2024
Unprompted review
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Reply from Genion Space

We’re so happy to hear that the lights are working perfectly for you! Thank you for choosing our products, and we appreciate your support! ❤️😊

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