Good welcome by reception, didnt have to wait long before Kevin invited me into the surgery.After a quick examination he told me what was needed to be done. Throughout the procedure he kept checking... See more
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Review summary
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Reviews shaping this summary
A routine check up identified a filling that needed replacing in my rear lower jaw. An appointment was set but I also received texts in advance of this to say slots had become available. The third tex... See more
Treated by Nausheen and her assistant nurse Vidya. I was having composite bonding and was completely unsure of what to expect. The whole process was relaxing painless and every detail during the proce... See more
Company replied
Wonderful experience with Maria and her assistant Emma. I was extremely anxious about my dental issues but Maria made it so lovely and i felt at ease with her. I am delighted with the outcome of my tr... See more
Company replied
Company details
Written by the company
At Genix Healthcare, our approach is centered around a commitment to delivering personalised, patient-focused care that goes beyond traditional healthcare. We believe in treating every patient with empathy, respect, and the highest standard of clinical excellence. Our holistic approach integrates advanced medical technologies with a compassionate, human touch, ensuring that every aspect of your health is considered and cared for.
Contact info
Genix Healthcare Ltd, LS27 7WF, Leeds, United Kingdom
- 01132 244 460
- info@genixhealthcare.com
- genixhealthcare.com
4.7
Excellent
2K reviews
No recent history of asking for reviews
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Replied to 100% of negative reviews
Typically replies within 1 week
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Overcharged.
I was quoted £155 for a filing after a check up and after the procedure I was told I had to pay £180. completely unacceptable. I was told by the dentist herself and at reception the price would £155. I didn't ask for the quote in writing as I trusted them and then forced to pay £180.
August 26, 2026
Unprompted review
Reply from Genix Healthcare
Hello, and thank you for taking the time to share your feedback regarding your recent appointment with us at Genix Healthcare.
We are very sorry to hear that you were quoted £155 for your filling but were then asked to pay £180 following the procedure. We completely understand your frustration, particularly as you state that the £155 price was confirmed to you by both the dentist and reception.
We take concerns regarding fees and communication around treatment costs seriously, and we are sorry that you were left feeling that you had been charged more than the price you were originally given. If you would like to contact your local practice manager directly so they can look into what happened and clarify the charges with you. Contact details for all of our practices can be found here: https://genixhealthcare.com/clinics/.
If you remain dissatisfied after speaking with the practice manager, you can also contact our Head Office at contact@genixhealthcare.com.
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Attended for a tooth aligning…
Attended for a tooth aligning consultation. Was given all the time I needed for my questions and options. Comprehensive information provided.
August 26, 2026
Unprompted review
Reply from Genix Healthcare
Thank you very much for sharing your feedback. We’re pleased to hear that you had a positive experience during your tooth alignment consultation and that you were given plenty of time to ask questions and discuss your options.
It’s great to know that you found the information provided comprehensive and helpful in understanding the choices available to you. We really appreciate you taking the time to share your experience with us.
I broke a tooth my experience at the…
I broke a tooth my experience at the dentist was excellent with Shazia she explained everything as she went along very caring, thoughtful and an excellent Dentist
August 26, 2026
Unprompted review
Reply from Genix Healthcare
Thank you very much for taking the time to share your feedback. We’re so pleased to hear that you had an excellent experience with Shazia following your broken tooth.
It’s lovely to know that she took the time to explain everything as she went along and that you found her caring and thoughtful throughout your treatment. We’ll be sure to pass your kind comments on to Shazia.
Thank you again for your recommendation and for sharing your experience with us!
Very welcoming, helpful and professional.
I had my first appointment with Tara, who was so very kind, calm and gentle. I thought I had a dead tooth causing me problems, but it turned out not to be the case. Tara explained what was the problem, and how she could help, showing me the XRays she had taken, and carefully going through my options. I am very grateful to her, and her assistant. The reception staff were all very welcoming, and helpful with their digital admin too. The practice also offers other services to help with dental care, which I will check out. I can recommend this practice, and wish them good luck with their new expansion programme in Bridlington.
August 26, 2026
Unprompted review
Reply from Genix Healthcare
Hello, and thank you very much for sharing such lovely feedback about your first appointment with us.
We’re so pleased to hear that Tara made you feel comfortable with her kind, calm and gentle approach. It’s great to know that she took the time to explain what was causing your problems, show you your X-rays and talk you through the different options available to you.
It’s also wonderful to hear that you found our reception team welcoming and helpful with the digital administration. Thank you for recommending the practice and for your kind words about our expansion in Bridlington.
Was in agony with toothache need tooth…
Was in agony with toothache need tooth out straight away. Couldn’t do an enough appointment next day and got sorted. And must say pain free . Staff brilliant
August 26, 2026
Unprompted review
Reply from Genix Healthcare
Hello, and thank you very much for sharing your experience with us.
We're so pleased to hear that we were able to arrange an appointment for you the following day and get your toothache sorted. It's especially great to know that your treatment was pain-free and that you found the staff so brilliant throughout your visit.
Thank you for taking the time to leave us a review. We really appreciate your kind words and look forward to welcoming you back to Genix Healthcare in the future.
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Amazing with children particularly with Sen Needs 🙂
After moving my children to Genix from another dentist who I felt didn’t have the time or understanding of children with Sen, I can only say we made the best decision moving here. Satyapal has been amazing with all of my children but particularly my two children with higher needs and extremely anxious, from them leaving the chair and refusing a filling to be done to the next visit taking it a filling at a time and even recommended leaving it a few weeks for the next visit to support them. Throughout the treatment he reassured them, kept them calm and stopped whenever needed. 5 stars from us 😬
August 26, 2026
Unprompted review
Reply from Genix Healthcare
Hello, and thank you so much for your wonderful feedback.
We're delighted to hear that you made the decision to move your children to Genix and that you've had such a positive experience with Satyapal. It's particularly lovely to know that he has taken the time to understand your children's individual needs, giving them the reassurance and patience they needed throughout their treatment.
Helping children who are anxious or have additional needs feel safe and comfortable at the dentist is incredibly important, so it's fantastic to hear how Satyapal adapted the appointments and allowed your children to progress at their own pace.
Thank you for your five-star review and for trusting Genix Healthcare with your children's care!
Everything Excellent.
August 25, 2026
Unprompted review
Reply from Genix Healthcare
Hello, and thank you very much for your lovely feedback.
We're delighted to hear that everything was excellent during your visit. It's always great to know that you had such a positive experience with us.
Thank you for taking the time to leave a review. We really appreciate your support and look forward to welcoming you back to Genix Healthcare in the future.
From reception to Bob and Fay the…
From reception to Bob and Fay the experience is as always excellent.
August 25, 2026
Unprompted review
Reply from Genix Healthcare
Hello, and thank you very much for your lovely feedback.
We're delighted to hear that your experience continues to be excellent, from our reception team through to Bob and Fay. It's wonderful to know that the whole team consistently provides you with such a positive experience.
We'll be sure to pass your kind comments on to Bob, Fay, and the wider team. Thank you for your continued support of Genix Healthcare!
After a successful extraction on Friday…
After a successful extraction on Friday I started to get a swelling on my jaw line. I contacted the surgery and was seen within the hour.
My dentist evaluated and carried out further treatment with medication.
Great and professional service from all staff,
I witnessed on my way out a patient’s being rude and disrespectful to the receptionist.
The receptionist dealt with the patient in a kind respectful way, I told her she had done a good job to defuse the patients behaviour, remember these people are doing a good job and sometimes have no control on appointments not being on time- well done to the receptionist
August 25, 2026
Unprompted review
Reply from Genix Healthcare
Hello, and thank you very much for taking the time to share such thoughtful feedback about your recent experience with Genix Healthcare.
We're pleased to hear that when you contacted the practice about the swelling following your extraction, you were seen so quickly and that your dentist was able to assess the situation and provide further treatment and medication.
We also really appreciate your kind comments about our receptionist. Dealing with difficult situations can be challenging, so it's lovely to hear that you noticed the calm and respectful way she handled the situation.
Thank you again for your kind and considerate review. We truly appreciate your support and look forward to welcoming you back to Genix Healthcare.
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Always great service from Deena
Always great service from Deena, Beth and the team.
August 25, 2026
Unprompted review
Reply from Genix Healthcare
Hello, and thank you very much for your lovely feedback.
We're delighted to hear that you consistently receive great service from Deena, Beth, and the wider team. It's wonderful to know that their care and support continue to make such a positive impression.
Thank you for taking the time to share your experience and for your continued support of Genix Healthcare.
Regular routine appointment
Regular routine appointment.
I was welcomed at reception and attended to on time.
The dentist interacted in a caring & courteous manner, asking relevant questions and keeping me informed at every stage.
They noted a small patch of irritation inside my mouth, asked if it hurt (it didn't) and made a follow-up appointment to check up on it in 2 weeks.
I was pleased by the overall cleanliness and ambience of the premises; and particularly noted the caring professionalism of the reception staff, dentist and dental assistant.
August 21, 2026
Unprompted review
Reply from Genix Healthcare
Hello, and thank you very much for taking the time to share such detailed feedback about your recent appointment.
We're delighted to hear that you were welcomed warmly, seen on time, and kept informed throughout your visit. It's particularly reassuring to know that the team took the time to notice and follow up on the small area of irritation, while making sure you understood the next steps.
We're also pleased that you were happy with the cleanliness and overall atmosphere of the practice, as well as the professionalism and care shown by our reception, dental, and nursing teams.
Thank you again for your thoughtful review. We really appreciate your kind words and look forward to welcoming you back for your follow-up appointment.
Clarity please
The experience of the welcome when arriving and the work by the hygienist was good. My only comment is I have been given different advise by different hygienists and dentist who all based at Genix Cirencester with regards to looking after my teeth and gums. Not to sure who to listen to. They seem to contradict each other. One says do it one way and then another tells me what I am doing isn't correct and I should be doing it a different way. Be good to get some clarity.
August 22, 2026
Unprompted review
Reply from Genix Healthcare
Hello, and thank you for taking the time to share your feedback about your recent visit to Genix Healthcare.
We're pleased to hear that you had a good experience with the welcome you received and the care provided by the hygienist. We do appreciate your comments about receiving different advice from members of the dental team regarding your oral health routine, and understand why this may have left you unsure about which guidance to follow.
If you would like to speak with your local Practice Manager, who can help clarify the advice you've been given and ensure you receive consistent guidance going forward. You can find contact details for all our practices here: https://genixhealthcare.com/clinics/.
Thank you again for your honest and constructive feedback. We hope we can provide you with the clarity you're looking for and continue to make your future visits positive ones.
Anil is very professional he explains…
Anil is very professional he explains everything in detail and in my opinion he’s the best dentist I’ve ever had.
August 21, 2026
Unprompted review
Reply from Genix Healthcare
Hello, and thank you very much for your fantastic feedback.
We're delighted to hear that Anil has made such a positive impression on you. It's wonderful to know that you value his professional approach and appreciate the time he takes to explain everything in detail. Being described as the best dentist you've ever had is certainly high praise!
We'll be sure to pass your kind words on to Anil. Thank you for taking the time to share your experience and for your continued support of Genix Healthcare.
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alex is friendly and puts me at ease…
alex is friendly and puts me at ease and relaxed
August 20, 2026
Unprompted review
Reply from Genix Healthcare
Hello, and thank you for your lovely feedback.
We're so pleased to hear that Alex's friendly and reassuring approach helps you feel relaxed and at ease during your appointments. Creating a comfortable experience for our patients is very important to us.
Thank you for taking the time to share your experience, and we look forward to welcoming you back to Genix Healthcare.
Reply from Genix Healthcare
Hello, and thank you very much for your lovely feedback.
We're delighted to hear that your visits are consistently on time, clean, and efficient, and it's especially great to know that you enjoy coming to the practice. Creating a positive experience for our patients is something we really value.
Thank you for your continued support and for taking the time to share your experience. We look forward to welcoming you back to Genix Healthcare again soon.
Straight in and out no problem the…
Straight in and out no problem the dentist I see is very good
August 19, 2026
Unprompted review
Reply from Genix Healthcare
Hello, and thank you for your kind feedback.
We're pleased to hear that your appointment was quick and hassle-free, and that you're happy with the care provided by your dentist. It's great to know everything went smoothly during your visit.
Thank you for taking the time to share your experience. We really appreciate your support and look forward to welcoming you back to Genix Healthcare.
Went to Genix healthcare Dentist
Went to Genix. Health care for my 6 month check up no issues with my teeth this. time. I was seen very quickly and the person seeing me was very kind in how he dealt with my check up. He asked me if I have any issues with my teeth I said no.
my next appointment is for 6 months and j have already made my next appointment for the hygienist.
August 10, 2026
Unprompted review
Reply from Genix Healthcare
Hello, and thank you very much for sharing your feedback about your recent check-up.
We're pleased to hear that your appointment went smoothly and that you were seen promptly. It's lovely to know that you found your dentist kind and considerate throughout your check-up, and we're glad to hear that everything was looking good with your teeth this time.
Thank you for continuing to book your regular appointments and for arranging your next hygienist visit. We really appreciate your continued support and look forward to welcoming you back to Genix Healthcare.
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Anil is always very professional and I…
Anil is always very professional and I have had excellent care from him over a few years.
August 19, 2026
Unprompted review
Reply from Genix Healthcare
Hello, and thank you very much for your kind feedback.
We're delighted to hear that you've received such excellent care from Anil over the years. It's wonderful to know that his professional approach and consistent high standard of care have made such a positive impression.
Thank you for taking the time to share your experience.
Dental appointment
Excellent service, I was seen promptly by my dentist, who was professional and put me at ease. All of the staff at the practice were very friendly and attentive. Many thanks!
August 18, 2026
Unprompted review
Reply from Genix Healthcare
Hello, and thank you very much for your kind review.
We're pleased to hear that you were seen promptly and that your dentist's professional and reassuring approach helped you feel comfortable. It's also lovely to know that the wider practice team made you feel welcomed and well looked after.
Thank you for taking the time to share your experience with us. We really appreciate your feedback and look forward to welcoming you back to Genix Healthcare in the future.
Excellent
Staff are always friendly and put me at ease,the treatment is fantastic always explaining everything. Would definitely recommend this practice.Friends that I have recommended are really pleased that they went for treatment and will continue supporting the practice
August 18, 2026
Unprompted review
Reply from Genix Healthcare
Hello, and thank you very much for your wonderful feedback.
We're delighted to hear that you've consistently found our team friendly and reassuring, and that you're happy with both the treatment and the way everything is explained to you. It's especially lovely to know that you've recommended us to friends and that they've also had positive experiences with the practice.
Thank you for your continued support and for recommending Genix Healthcare to others. We truly appreciate your trust and look forward to welcoming you back for your future appointments.
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