One of the best insurers I’ve been with. Communication has been great and everything has been no-nonsense and easy to navigate. I’ve decided to move on this year but only due to price comparisons. It... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Thanks for adjusting my NCD after a drawn out resolution for an incident last year. Took a couple of calls before I got the right person. 1st operative said it couldn't be adjusted. So tried again.... See more
Company replied
Following a very unpleasant experience with various call handlers I received a call from the service recovery team. Spoke with a very knowledgeable lady, Leanne, who listened and actually made me fee... See more
Company replied
A really great and helpful car insurance provider. You don’t realise until you have an accident how much you need a good insurance company to help you manage everything. Geoffrey Insurance were fantas... See more
Company replied
Company details
Written by the company
Geoffrey Insurance Services (formerly Chaucer Direct) is an online motor insurance company, dedicated to providing car and pet insurance at competitive prices. We aim to provide drivers with the lowest insurance prices and the best service in the business.
Written by the company
Contact info
Fusion House, Katharine Way, Bretton, PE3 8BG, Peterborough, United Kingdom
- social@geoffreyinsurance-bisl.co.uk
- geoffreyinsurance.com
4.3
Excellent
18K reviews
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great company
June 17, 2026
Reply from Geoffrey Insurance
Hi N P,
Thanks for your 5 star review and feedback!
Kirsty
I'm very happy for this company because…
I'm very happy for this company because this company is best thing for me because everything is easy. Thank you very much. Thank you very much.
June 15, 2026
Reply from Geoffrey Insurance
Hello Radwan,
Thank you so much for your kind 5 star review!
We're delighted to hear that you're happy with your experience and that you've found everything easy to manage with us. Making insurance simple and straightforward for our customers is exactly what we strive for, so your feedback means a lot to us.
Thank you for choosing Geoffrey Insurance and for taking the time to share your comments!
Laura
Appalling company
Terrible customer service do not insure with them they are unprofessional and do not know what they are doing
Got a new car and was told not to do anything as insurance was going to be transferred to the new car and I payed a whole year of insurance. My car recently got damaged and only now they are telling me that they didn’t transfer the insurance and that I have to pay a fee AGAIN to transfer the insurance it was absolutely horrible I hope no one insures with this company they have horrible workers that have acknowledged they were wrong but YET are still asking us to pay the fee all over again the worker William did not do his job and we are having to pay again absolute disgrace of a company do not go with them
June 16, 2026
Unprompted review
Reply from Geoffrey Insurance
Hi Mercedes,
Thank you for taking the time to share your feedback. We're sorry to hear about your experience and understand how frustrating this situation must be.
We'd like the opportunity to look into the matter further and review what has happened. Please email your policy details to social@geoffreyinsurance-bisl.co.uk, and a member of our team will investigate this for you and do their best to assist.
We appreciate you bringing your concerns to our attention and look forward to hearing from you.
Kirsty
Disgusting fees to cancel
Disgusting fees to cancel - sold car and had to cancel Insruance. £60 cancellation fee plus a £45 admin Fee. £105. Thief’s
June 12, 2026
Unprompted review
Reply from Geoffrey Insurance
Hi Simon,
Thank you for taking the time to leave your review and feedback with ourselves. I'm sorry to hear you were unhappy with the cost to cancel. Please can you email your policy details over to social@geoffreyinsurance-bisl.co.uk so we can look into this further for you.
Kirsty
I am extremely disappointed with the…
I am extremely disappointed with the service I have received from Geoffrey Insurance.
I renewed my car insurance policy in March, and the policy documentation clearly stated that the cancellation fee would be £60. Recently, I purchased a new vehicle and contacted Geoffrey to update my policy. However, I was informed that they would not insure my new vehicle simply because it is brand new.
As Geoffrey has refused to provide cover for my new vehicle, I find it unfair that I am being charged not only the £60 cancellation fee but also an additional three months’ premium and a further charge of approximately £40, which has not been clearly explained to me.
I feel that I am being unfairly penalised for a situation that is entirely outside of my control. I did not choose to cancel my policy without reason; rather, Geoffrey has declined to insure my replacement vehicle, leaving me with no option but to seek insurance elsewhere.
June 8, 2026
Unprompted review
Reply from Geoffrey Insurance
Hi Jurate,
I'm so sorry to hear about the frustrating experience you've had with your policy change. It's completely understandable that you feel unfairly penalised, especially when you simply wanted to update your cover for a new vehicle.
We always want our pricing and terms to be clear, so it’s disappointing that these extra charges haven't been properly explained to you. We'll be in touch with you to see how we can help look into this situation and get it sorted out.
Leanne
Best insurer ever
June 1, 2026
Reply from Geoffrey Insurance
Hi Adriana,
Thanks for your 5 star review and feedback!
Kirsty
Absolute rip off company
Absolute rip off company
Increased my insurance from 24 to 46 per month after changing car,even though not much difference in car
Then charged 25 on top for the privilege
Rip off Britain in full mode
June 2, 2026
Unprompted review
Reply from Geoffrey Insurance
Hi,
I'm sorry to hear you were unhappy with the cost to amend the vehicle on your policy with ourselves and the cost to cancel. Please email your policy details over to social@geoffreyinsurance-bisl.co.uk so we can look into this further for you.
Kirsty
Really straight forward no waiting ages…
Really straight forward no waiting ages in a phone queue waiting for an adviser was all sorted out Really fast and I was covered A++ highly recommended
May 22, 2026
Reply from Geoffrey Insurance
Hi Matthew,
Thank you for taking the time to review us five-star for your customer service experience!
Vicky
Customer service is terrible ,
May 26, 2026
Unprompted review
Reply from Geoffrey Insurance
Hi Josh,
Thank you for taking the time to leave your review.
I am sorry to hear that you have found your customer service experience to be lacking; that's definitely not the experience that we want for our customers.
Please send your policy details to us at social@geoffreyinsurance-bisl.co.uk and we will be happy to see if we can help.
Vicky
Geoffrey
Geoffrey, car insurance is one of the worst companies to go with.I had one accident since I was with this company.I should have had ten years now. but I have now got one years, no claims bonus.So please do not go with this company ever
April 25, 2026
Unprompted review
Reply from Geoffrey Insurance
Hi Mr Wakefield,
I'm sorry to hear you were unhappy with your number of years' No Claims Discount after a claim. Please can you email your policy details over to social@geoffreyinsurance-bisl.co.uk so we can discuss this further.
Kirsty
Biggest scammers they put you on…
Biggest scammers they put you on automatic insursnce renewal charge you much more than the best price on the market and then charge You £25 plus a the days insurenced to cancel will not be using them again.
May 22, 2026
Unprompted review
Reply from Geoffrey Insurance
Hi Yassin,
I am really sorry to hear that you were not happy with your renewal price and the support that you received when you called to query cancelling the policy.
I will check all available options for the price that we have renewed at and contact you to discuss these further.
Vicky
A complaint put right
Called today to cancel my policy as I have a new car.
The initial conversation was to my horror but after escalating to the complaints team, Kirsty took over with a swift resolution and to be honest, after giving a 1 star at the beginning, I would try and raise that to a 5. But the 1 star is locked in.
Kirsty, you’re entire approach and management is superb.
May 21, 2026
Unprompted review
Reply from Geoffrey Insurance
Hi Kirsty,
I'm sorry to hear you were unhappy with the cost to cancel the policy with ourselves. We do try and make our fees and charges clear before any payments are made. I apologise if this wasn't the case. We will be in touch to assist you with your policy cancellation.
Kirsty
Disgraceful
No words can do justice as to how bad this insurer is. They charge an extortionate fee to cancel insurance policy, the staff are very rude over the phone and really unclear. Even if they give you the cheapest quote it is definitely not worth insuring yourself with this joke of a company.
May 18, 2026
Unprompted review
Reply from Geoffrey Insurance
Hi Stu,
Thank you for your review. I am sorry to hear you have had a bad experience. We would like to discuss this with you further and address your concerns but we are unable to locate your policy. Please send your policy number to social@geoffreyinsurance-bisl.co.uk and we will be in touch.
Thanks, Rachael.
Quick and easy/Excellent
May 1, 2026
Reply from Geoffrey Insurance
Hi Ian,
Thank you for taking the time to leave us your great review!
Vicky
Excellent service by Vicky
Thank you to Vicky for sorting out a new policy for me. Great service by her.
May 5, 2026
Unprompted review
Reply from Geoffrey Insurance
Hi Paul,
We’re really sorry to hear about your experience and understand why this situation has left you feeling frustrated. A change in vehicle can sometimes significantly affect the price of a policy, as premiums are based on a range of factors including the car’s insurance group, value, and risk profile. However, we appreciate that such a large increase and your interaction with our team have caused concern.
We will be in touch to look at options available.
Vicky
Reply from Geoffrey Insurance
Hey Jenny,
Thanks so much for your kind words! We’re really glad you had a great experience, if you ever need anything, we’re here to help.
Rachel
Is my first time to be covered by this…
Is my first time to be covered by this insurance but from the application up to the time I have secured cover it was easy process price was reasonable from other quotations I received I believe I am on the right people or organisations thank you keep it up
April 30, 2026
Reply from Geoffrey Insurance
Hi Said,
Thank you for sharing your experience! We're really pleased to hear that your first time getting cover with us was smooth and straightforward. It's great to know you found the process easy and our pricing competitive compared to other quotes.
Leanne
The most disgusting
The most disgusting, annoying, frustrating, repetitive, incompetent bunch of time wasting idiots that I have ever come across. As I am trying to deal with this problem, i am so angry, that i am again writing this review on this BS company. I am 1h45mins on trying to change a vehicle on the policy. After speaking with 3 people, all being as incompitent as each other and simply just hanging up the call because they cant do the job. Obviously i am left frustrated. I am picking up my new car at 5 and I cannot get it insured. You are an insurance company, what is it that you find difficult about insuring vehicles? You should be shut down, you should not be a business. You cannot frustrate people like this. I could come in without any training and do better job and give better service than your people are giving now. Absolutely atrocious. You deserve a zero rating.
April 30, 2026
Unprompted review
Reply from Geoffrey Insurance
Hi Saqib,
Thank you for taking the time to share your feedback. I’m really sorry to hear about your experience and the frustration caused while trying to update your policy—especially given the time-sensitive nature of collecting your new vehicle. This is not the level of service we aim to provide.
We understand how stressful this situation must have been, and it’s concerning to hear about the difficulties you faced and the way your calls were handled. Your feedback is important and will be taken seriously.
So we can look into this further, please could you contact us at social@geoffreyinsurance-bisl.co.uk with your details? Our team will review your case and work to put things right. Thank you.
Rachel
Phone support from Angel was great
I bought a new car and wanted to move my current policy over to it. Sadly their underwriters didn't cover my new car, which is a big one to be fair. I spoke with Angel on the phone, she went through everything with me, was super helpful. The whole process of getting my NCD, cancelling the policy, working out the early termination charges etc was entirely painless and very well explained. I will miss these guys as insurers! They were the cheapest around, answered the phone when you needed to call, and the one time I had to speak with someone I got someone great. Thanks Angel! We've all had customer support experiences are that are mid, but today was friendly, professional, and concise: much appreciated.
April 25, 2026
Unprompted review
Reply from Geoffrey Insurance
Hi Peter,
Thank you so much for your kind review regarding the service received from Angel! It's fantastic to hear how much she was able to help you!
Kirsty
Set all my policy up and a week later…
Set all my policy up and a week later got an email to say my pass date was wrong on my application so they were cancelling my policy and I was going to be charged a cancellation fee and an arrangement fee all because of a slight error! Refused to insure me
April 24, 2026
Reply from Geoffrey Insurance
Hi Nick,
I'm sorry to hear you are unhappy with the recent communication you received regarding the cancellation of your policy. I have passed your concerns over to the complaints team to investigate further for you.
Kirsty
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