Geopacks Reviews 

226
•
TrustScore 4.5 out of 5

4.3

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Rated 5 out of 5 stars

In the middle of a funded research project and needed to replace some broken equipment with less than a 48 hour window. The customer services team were amazingly helpful in taking the order and seeing... See more

Rated 5 out of 5 stars

The Advanced Flowmeter arrived promptly after ordering, well packed and secure. Product looks well made, well thought out and came with excellent operating instructions. Will try out on Sunday if weat... See more

Rated 3 out of 5 stars

Geopacks advanced steam flow meter: 1) TECHNICAL: After inserting the batteries, the instruments starts and works fine. According to the manual, the instrument goes to sleep mode after 2 mins and the... See more

Company replied

Rated 5 out of 5 stars

This will be the 2nd year that I have purchased this product. Delivery was quick and the wall chart arrived in perfect condition. The product is excellent in relation to quality and detail. It's great... See more

Company details

  1. School

Information provided by various external sources

Geopacks has been providing innovative solutions to the UK education market for over 25 years and has built up an extensive knowledge and understanding of the geographical equipment requirements of schools, colleges and field study centres throughout the UK. In addition to supplying products from leading suppliers such as Ordnance Survey and Collins, we also manufacture a range of field equipment products that have built up an enviable reputation in the market place.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

226 reviews

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4.3

All reviews

(226)

16 reviews in the last 12 months

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Rated 5 out of 5 stars

Geopacks star rating

Great jigsaw & although a local map it was still a challenge to complete. Good fun. Delivery was very quick, much appreciated especially at Christmas. Would recommend this company & would use them again.

December 29, 2018
Unprompted review
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Rated 5 out of 5 stars

What a find!!

What a find! I was looking for a unique gift for my son. He loves jigsaws and maps and my colleague recommended Geopacks.
The jigsaw came within a couple of days and is beautifully packaged.
I'm buying another for a friend for Christmas!

October 5, 2018
Unprompted review
Rated 1 out of 5 stars

Extremely Disappointed in the service

Disappointed in the service . Delivery to wrong address despite clarifying address throughout .
Highly disappointed in customer service after voicing upset over not receiving order .
Example . An order of USBs from Flashbay didn’t arrive on time to us due to a problem in the factory ..and we had phone calls of apologies, emails , promise of high priority mail and in the mean time a delivery of complementary product !
With Geopack I had to ask if I was getting compensated for difficulties & stress caused via poor service and was asked ...
“Well What are you asking for “! & when I said I was unsettled about ordering from Geopack in the future I was told “ if you want to order from another company in the future go ahead !” .
Not decent customer service in my opinion!
Update : Geopack did offer me “compensation” of €30 on a €250 order ....after I asked.
I gave them a second chance to deliver...guess what happened ?...the delivery address wrong AGAIN! Needless to say the €30 compensation has gone on chasing up the second delivery! Will never use this company again for scientific equipment.

September 28, 2018
Unprompted review
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Reply from Geopacks

Hi Emma, I'm really sorry to hear you were disappointed about the service, that is not how we want our customers to feel and we would never want to deter you from coming back to us in the future. I see my colleague issued you with a refund for the delivery problem and I can only extend my sincerest apologies that this happened. Kind regards, Danielle

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Rated 5 out of 5 stars

Excellent service

Fast, helpful and efficient service as always. Thoroughly recommend the company and its products.

December 7, 2017
Unprompted review

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