George Browns Reviews 

238
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 78 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the prompt and super-fast delivery services, noting items arrived quickly and efficiently. People consistently report excellent service, with staff being knowledgeable, helpful, and providing clear communication. Many consumers also appreciate the competitive and reasonable pricing, often finding the best deals available. However, some customers reported products arriving damaged or with missing components. Additionally, a few experienced delivery issues, including items left in vulnerable spots, unexpected fees, or significant delays. Some reviewers also mentioned difficulties reaching customer service, citing unresponsiveness to inquiries or a lack of direct contact.

What people talk about most

Delivery service

Users describe positive interactions with delivery service, frequently praising the promptness and speed of... See more

Product

Customers had ambiguous experiences with product quality and delivery. Many reviewers were pleased with their... See more

Service

Reviewers mention positive feedback about service, consistently describing it as great, excellent, quick, and... See more

Price

Customers consistently note positive experiences with price, often finding products at good or excellent... See more

Order

Consumers have mixed experiences with the ordering process, with many finding it easy and efficient, often... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Received In Good Condition and been working well. However Requested on Delivery if no one was home to leave with either neighbour, but was left at front door in full view of anyone going past and sh... See more

Company replied

Rated 5 out of 5 stars

Prompt delivery, although the strimmer arrived poorly packed and missing a harness. However…the help from the support team was truly superb - prompt, helpful and going a step beyond to rectify the i... See more

Company replied

Rated 5 out of 5 stars

Lived nearby for years but have never been into George Browns Chesham before. Went in for a mower earlier in the week, which wasn’t in stock, so was ordered and arrived 2 days later. The machine was... See more

Company replied

Rated 5 out of 5 stars

My order was confirmed and dispatched very promptly. I was given contact details should I need any further information on the product I ordered. Very good service. I am impressed with this companies... See more

Company replied


Company details

  1. Agricultural Product Wholesaler
  2. Agricultural Service
  3. Garden
  4. Grounds Maintenance Service
  5. Lawn Mower Repair Service
  6. Plant and Machinery Hire

Written by the company

Welcome to George Browns Ltd - specialists in Groundcare, Garden & Agricultural machinery and equipment for six generations. You can find out George Browns stores in five locations, covering Bedfordshire, Buckinghamshire, Cambridgeshire, Essex, Hertfordshire, Leicestershire, Oxfordshire, Northamptonshire, North London, Warwickshire and West Midlands.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

238 reviews

5-star
4-star
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2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 70% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(238)

77 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fast postage and Item well wrapped

Fast postage and Item well wrapped. What a shame they closed Leighton buzzard

August 4, 2025
George Browns logo

Reply from George Browns

Thank you for your kind words and continued support! We are also sad to lose Leighton Buzzard :(

Rated 5 out of 5 stars

5 star service

Mower came with a damaged wheel. All sorted very quick and new mower sent back.
Happy with service 5 star

July 28, 2025
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Reply from George Browns

Thank you for your kind words. We are happy your issue got resolved.

Rated 1 out of 5 stars

Bought a Stihl FS55 strimmer on 4/7/25

Bought a Stihl FS55 strimmer on 4/7/25, had it delivered very quickly, was impressed, used it for around 30 minutes.

The next time i went to use it, it just will not run, attempted to contact George Browns multiple times but so far cannot actually get hold of anyone to help!? Just like what others are saying really, shame because I didn't expect this at all.

Wasn't wanting to leave a review like this but feel i have no choice

EDIT 19/07 Still no response from George Browns, only response I got was to this review LOL

July 16, 2025
Unprompted review
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Reply from George Browns

Hello, we are sorry you have had this experience. Please can you raise a request via our online customer service portal ? Once a request has been raised, one of our customer experience team will be in touch to resolve this for you.

https://georgebrowns.co.uk/online-support/

Rated 5 out of 5 stars

Excellent

Excellent, very supportive during the delivery process

June 23, 2025
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Reply from George Browns

Thank you for your kind words. Enjoy your new product

Rated 5 out of 5 stars

Great value and choice

Great value and choice, efficient shipping. Would recommend.

July 2, 2025
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Reply from George Browns

Thank you for your kind words. Enjoy your new product

Rated 1 out of 5 stars

Had a dealing with mr smith never got…

Had a dealing with mr smith never got back to me waited over 2 weeks did not answer his phone emails nothing,had to phone someone else in another store the gentlemen was great had my item at my house the very next day,I told him I wasn’t happy mr smith and he said he here’s that a lot,won’t be coming back due to me smith,

June 3, 2025
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Reply from George Browns

Hello, we are sorry you had this experience. We are glad your issue is now resolved.

Rated 1 out of 5 stars

Poor service

Took a Stihl leaf blower in as the carb needing looking at, 3 weeks later they called to say that they couldn't fix it and carbs for that model were not available anymore. Fair enough. I ordered a clone carb but when I went to install it I found that one of the fuel lines was trapped between the two halves of the case and the other had been ripped in two with the filter half at the bottom of the fuel tank. Both were fine when I handed it over. There was no way they could have tested the carb after they said they had cleaned it!. I called up to complain but they said there was nothing they could do as it was too late and I could have done it!
The moral of the story is that if you have to use them, check your equipment thoroughly before leaving the shop. Ideally go elsewhere for repairs.

June 16, 2025
Unprompted review
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Reply from George Browns

Thank you for your feedback, and we're genuinely sorry to hear about your recent experience with us. We completely understand your frustration, and we apologise for any inconvenience caused.

As a Kubota Gold and Gold Plus Approved dealership, we take pride in the standards of workmanship and service delivered through our workshops. What you've described falls short of both your expectations and our own, and we are investigating the matter internally to understand exactly what went wrong.

While we were unable to source the original part due to manufacturer availability, we absolutely understand your concern regarding the condition of the fuel lines upon return. We always aim to handle equipment with care, and we regret that this wasn’t your experience.

Rated 4 out of 5 stars

Trusted company for garden machinery.

Good price for what I was purchasing a petrol strimmer.Fast delivery but parts wasnt included with the kit however a phone call I made rectified and I gained and fixed the problem.

May 29, 2025
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Reply from George Browns

Thank you for your kind words

Rated 5 out of 5 stars

Brush cutter purchase

Great range of machines, very helpful staff and great offers.Very prompt with delivery and on time.

April 28, 2025
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Reply from George Browns

Thank you for your kind words

Rated 5 out of 5 stars

Happy customer

I rang to discuss my purchase and the people I spoke to were very helpful. My order was delivered promptly and I am pleased with my purchase. The price was very good and I would happily use this firm again.

May 23, 2025
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Reply from George Browns

Thank you for your kind words

Rated 5 out of 5 stars

Online order for very competive priced…

Online order for very competive priced item, contacted customer service by phone to increase the order, all done very quickly with item arriving next day.

May 6, 2025
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Reply from George Browns

Thank you for your kind words. We hope you love it

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