Received In Good Condition and been working well. However Requested on Delivery if no one was home to leave with either neighbour, but was left at front door in full view of anyone going past and sh... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Prompt delivery, although the strimmer arrived poorly packed and missing a harness. However…the help from the support team was truly superb - prompt, helpful and going a step beyond to rectify the i... See more
Company replied
Lived nearby for years but have never been into George Browns Chesham before. Went in for a mower earlier in the week, which wasn’t in stock, so was ordered and arrived 2 days later. The machine was... See more
Company replied
My order was confirmed and dispatched very promptly. I was given contact details should I need any further information on the product I ordered. Very good service. I am impressed with this companies... See more
Company replied
Company details
- Agricultural Product Wholesaler
- Agricultural Service
- Garden
- Grounds Maintenance Service
- Lawn Mower Repair Service
- Plant and Machinery Hire
Written by the company
Welcome to George Browns Ltd - specialists in Groundcare, Garden & Agricultural machinery and equipment for six generations. You can find out George Browns stores in five locations, covering Bedfordshire, Buckinghamshire, Cambridgeshire, Essex, Hertfordshire, Leicestershire, Oxfordshire, Northamptonshire, North London, Warwickshire and West Midlands.
Contact info
Unit 5b, Grovebury Road, LU7 4SF, Leighton Buzzard, United Kingdom
- 01525 372062
- onlinestore@georgebrowns.co.uk
- georgebrowns.co.uk
4.4
Excellent
238 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 70% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Easy to order
Easy to order. Phone updates provided. Would have been a good opportunity for an ‘up sell’ of Stihl motomix when I collected the petrol leaf blower.
October 28, 2024
Reply from George Browns
Thank you for your kind words, we hope you enjoy your new product!
Looked online and click and collected…
Looked online and click and collected items. There were loads of chainsaws in stock very pleased with price and unlike another online garden machinery supplier I tried and then failed to get delivery from after a month having to resort to a Section 75 for refund, Browns had loads of stock.
Would always use this company in future as a good reputable supplier.
October 29, 2024
Reply from George Browns
Thank you for your kind words, we hope you enjoy your new product!
Reply from George Browns
Thank you for your kind words
Reply from George Browns
Thank you for your positive review. We hope you enjoy your new machine.
Poor communication even from the so…
Poor communication even from the so called Sales Manager. Workshop did not listen to problem with Stihl pressure washer so returned item with the same problem, even though they kept if for 3 weeks.
Problem still not resolved and unwilling to communicate to resolve issue.
October 3, 2024
Unprompted review
Reply from George Browns
Thank you for your review. We have passed this onto our sales team who are dealing with your issue.
Reply from George Browns
Thank you for your kind words
Really great service
Really great service, can't fault the customer care and very pleased with my new Stihl chainsaw.
September 16, 2024
Reply from George Browns
Thank you for your positive feedback, we look forwards to doing future business with you.
Stihl MSA200 Purchase and Follow-up Customer Service
Bought a Stihl MSA200 listed on the website (and on every other website) as a 14” chainsaw. It was delivered quickly and the tool itself is great. But it was sent with a 12” chain guide and matching chain. I discovered this after more than a month when I went to buy a new chain and checked the spec. Should have done so properly when I received the goods in the first place.
Have to say that George Browns have responded superbly, calling me within 24 hours and posting out a 14” bar and chain which I received the next day free of charge despite being beyond the 30-day money back period.
With competitive prices and excellent customer service to back it up, I won’t hesitate to use George Browns again.
September 24, 2024
Unprompted review
Reply from George Browns
Thank you for your feedback, I am glad we were able to sort this issue out for you.
Prompt service and delivery
Prompt service and delivery, I live in part of UK, one company tried to charge me £200 delivery for identical product, and you charged me £10. Not hard to see that lawnmowers on line are the rip off merchants here. Would have no problem recommending your services.
September 9, 2024
Reply from George Browns
Thank you for your positive feedback. We are glad we could help. Enjoy your new product :)
excellent customer service.
Online purchase and a member of staff rang me up to check something with me before posting it off. Which I thought was excellent customer service.
September 4, 2024
Reply from George Browns
Thank you for your positive feedback. We are glad we could help. Enjoy your new product :)
Great product
Great product, good price, next day delivery, perfect transaction from start to finish.
September 4, 2024
Reply from George Browns
Thank you for your positive feedback. We are glad we could help
Excellent Service
The product was excellent, well priced and delivered exactly as per my request (delayed due to being on holiday).
August 27, 2024
Reply from George Browns
Thank you for your positive feedback, we are glad we could help
Reply from George Browns
Thank you for your positive feedback
Reply from George Browns
Thank you for leaving us a positive review. We hope you enjoy your new product!
Reply from George Browns
Thank you for your kind words.
Reply from George Browns
Many thanks, for your review.
Great prices and staff
Great prices and friendly, knowledgeable staff. I saw a very good deal on a hedge trimmer and so rang them up to double check it was in stock before committing, because it still wasn't cheap. They confirmed it was and also said if I got the order in within the next hour, they could ship it for delivery next day. Very happy.
August 13, 2024
Reply from George Browns
Thank you for your feedback, it is always great to hear when a customer has a great experience!
Enjoy your new trimmer.
Very good website and very competitive…
Very good website and very competitive price. Delivered the next day.
August 13, 2024
Reply from George Browns
Thank you for your feedback, it is always great to hear when a customer has a great experience!
Great service delivered quickly and…
Great service delivered quickly and reliable product.
Thanks
August 15, 2024
Reply from George Browns
Thank you for your feedback, it is always great to hear when a customer has a great experience!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.