George Browns Reviews 

238
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Evaluating 78 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the prompt and super-fast delivery services, noting items arrived quickly and efficiently. People consistently report excellent service, with staff being knowledgeable, helpful, and providing clear communication. Many consumers also appreciate the competitive and reasonable pricing, often finding the best deals available. However, some customers reported products arriving damaged or with missing components. Additionally, a few experienced delivery issues, including items left in vulnerable spots, unexpected fees, or significant delays. Some reviewers also mentioned difficulties reaching customer service, citing unresponsiveness to inquiries or a lack of direct contact.

What people talk about most

Delivery service

Users describe positive interactions with delivery service, frequently praising the promptness and speed of... See more

Product

Customers had ambiguous experiences with product quality and delivery. Many reviewers were pleased with their... See more

Service

Reviewers mention positive feedback about service, consistently describing it as great, excellent, quick, and... See more

Price

Customers consistently note positive experiences with price, often finding products at good or excellent... See more

Order

Consumers have mixed experiences with the ordering process, with many finding it easy and efficient, often... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Received In Good Condition and been working well. However Requested on Delivery if no one was home to leave with either neighbour, but was left at front door in full view of anyone going past and sh... See more

Company replied

Rated 5 out of 5 stars

Prompt delivery, although the strimmer arrived poorly packed and missing a harness. However…the help from the support team was truly superb - prompt, helpful and going a step beyond to rectify the i... See more

Company replied

Rated 5 out of 5 stars

Lived nearby for years but have never been into George Browns Chesham before. Went in for a mower earlier in the week, which wasn’t in stock, so was ordered and arrived 2 days later. The machine was... See more

Company replied

Rated 5 out of 5 stars

My order was confirmed and dispatched very promptly. I was given contact details should I need any further information on the product I ordered. Very good service. I am impressed with this companies... See more

Company replied


Company details

  1. Agricultural Product Wholesaler
  2. Agricultural Service
  3. Garden
  4. Grounds Maintenance Service
  5. Lawn Mower Repair Service
  6. Plant and Machinery Hire

Written by the company

Welcome to George Browns Ltd - specialists in Groundcare, Garden & Agricultural machinery and equipment for six generations. You can find out George Browns stores in five locations, covering Bedfordshire, Buckinghamshire, Cambridgeshire, Essex, Hertfordshire, Leicestershire, Oxfordshire, Northamptonshire, North London, Warwickshire and West Midlands.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

238 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 70% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(238)

76 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great new lawnmower

I ordered a lawnmower online.
It was delivered quickly without fuss.
The order process was simple and easy to navigate.
My Al-Ko mower is everything I hoped it would be.

March 11, 2025
George Browns logo

Reply from George Browns

Hello, thank you for your kind words. We are happy you are pleased with your product. Happy mowing :)

Rated 1 out of 5 stars

NEVER AGAIN

NEVER AGAIN
They didn’t answer two emails from me or three phone calls. Phone calls go through to an answer machine with a message something like “we can’t take your call right now and you can’t leave a message so call back later”. I gave up after 3 calls - at the wrong location.

January 14, 2025
Rated 1 out of 5 stars

I feel misled

Misleading on line advert describes it as stihl GTA mini system but when you are sent to via link to Browns website it changes in small writing to shell only.
There phone system only has a message saying you cannot leave a message and phone back. After numerous attempts I resorted to emailing them and await a reply. My query urgent as depot I collected from closes down in 2.5 days. Ordered online and collected from Leighton Buzzard

January 22, 2025
Unprompted review
Rated 5 out of 5 stars

With staff like Em, why go anywhere else.

Placed my order online and received a call 2 days later from their online sales team, Em was the name of the man I was dealing with. He couldn’t have been more helpful, happy to accommodate my request to cover the boxes in black plastic to avoid them being identified when they were delivered. A number of calls went back and forth and culminated with confirmation that they were to be delivered in the next 30 minutes. With service like this I’m happy not to get the cheapest price. Thank you.

December 19, 2024
Rated 5 out of 5 stars

In a word, excellent.

A good Quality product, competitive pricing and top notch service, would definitely use again.

December 5, 2024
Unprompted review
George Browns logo

Reply from George Browns

Thank you for your kind words. We hope you enjoy your product

Rated 5 out of 5 stars

Great communication

Great communication and clear and concise information, delivery was fast a great price.

November 22, 2024
George Browns logo

Reply from George Browns

Thank you for your kind words. We hope you enjoy your product

Rated 4 out of 5 stars

Should reconsider their finance…

Should reconsider their finance partner, wanted to buy on finance but their system kept crashing so went with karma which was quick but monthly payments higher! Price was a bit higher than elsewhere which I didn’t mind as I was able to pay monthly

November 18, 2024
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Reply from George Browns

Thank you for your feedback. We are glad you were able to find an alternative method of payment. We hope you enjoy your product

Rated 5 out of 5 stars

A great website

A great website. Was kept upto date all the time,
My order arrived exactly when they said.
The delivery by DPD was again very good,
And came within the 2 hour time notification.
The driver ver helpful as my parcel was quite large.
Would certainly recommend George Brown.

November 18, 2024
George Browns logo

Reply from George Browns

Thank you for your kind words, we hope you enjoy your new product!

Rated 5 out of 5 stars

Customer Focused

Competitive pricing, quick delivery

November 18, 2024
George Browns logo

Reply from George Browns

Thank you for your kind words, we hope you enjoy your new product!

Rated 5 out of 5 stars

Recently purchased ride on mower and other equipment.

Recently purchased ride on mower and other garden machinery. Great service, communications and products...highly recommended. Jake went out of his way to ensure a speedy and thorough service.

November 15, 2024
George Browns logo

Reply from George Browns

Thank you for your kind words! We are glad you were happy with our service, and we hope you enjoy your new mower!

Rated 5 out of 5 stars

satisfied customer

got what I ordered in the time stated and kept updated first class service

November 11, 2024
George Browns logo

Reply from George Browns

Thank you for your kind words, we hope you enjoy your new product!

Rated 5 out of 5 stars

Excellent Service & Delivery

It was my first time buying from george Browns i phone to enquire about a blower and the gentlemen was polite and helpful. So i brought it for a good sale price the delivery was great it arrived within two days so i am happy 🙂

October 24, 2024
George Browns logo

Reply from George Browns

Thank you for your kind words, we hope you enjoy your new product!

Rated 5 out of 5 stars

Very impressed

Very accurate website. Very competitive product pricing (I was buying a Stihl Strimmer). Very efficient delivery service at a fair price.

October 29, 2024
George Browns logo

Reply from George Browns

Thank you for your kind words, we hope you enjoy your new product!

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