Geox Reviews 

I read the reviews here and noticed how Geox has fallen because they are now selling fake products as genuine Geox. I bought a pair of sneakers from Geox, which in the description says 75% leather, I found that there is no leather. Moreover, the inside of the sole does not look like the original ones. So Geox is now a disgrace to all buyers in general because they are selling counterfeit products as original and the country these products are made in is Myanmar.😡😡😡😡😡

Item never arrived geox refuse to refund . SCAMMERS it appears this is a regular tactic . DO NOT BUY FROM GEOX court proceedings are now in place

I got a pair of geox shoes about 4 months back in Portugal. The shoes were made in Myanmar. Just after 4 months of use, the shoe insoles emit a very rancid smell, even if I wear then with socks. I tried washing the insole, no luck. I then tried removing the insole altogether and the rancid smell continues. It's an issue with the insides of the upper itself.

I've owned a pair of Massimo Dutti boots with leather insoles and I've had em for 5 years. Many times I wear without socks and never encountered this issue before.

And these shoes are priced over €200. Ain't cheap for sure ! For an Italian brand, I expected much better.

I recommend the company do a much superior job of vetting their manufacturers.

I recently purchased a pair of leather ankle boots from Geox. Considering the premium price, I had high expectations for exceptional quality and durability. Unfortunately, my experience has been far from satisfactory.(my order number is #1301046682)

After just a month and a half of moderate use, the leather on the top of the toe area has become worryingly thin and is now on the verge of tearing. For a brand that markets itself as a symbol of quality and craftsmanship, this level of wear and tear is simply unacceptable.

I reached out to their customer service via email to address this issue, but I have yet to receive any response. The lack of communication adds to my disappointment and leaves me feeling undervalued as a customer.

I expected much more from Geox, both in terms of product quality and customer support. I cannot recommend their products based on this experience and urge others to think twice before investing in such an expensive yet seemingly low-quality product.

I bought school shoes for my 5 year old which lasted 3 months before falling apart. This is compared to Start rite shoes that had lasted a year.
I complained to Geox and they sent a long and difficult list of things I needed to provide in order for them to proceed with my complaint including an evaluation by the seller, a copy or the receipt and the box, which of course I had not kept.
It very much seemed like they did not want to process my issue and wanted to put up as many barriers as possible.

Terrible customer service.
I have been ordering the shoes from this company online and never returned until last time I purchased. I returned a shoe back via UPS as instructed on their return policy but they claimed that they never received it. Both UPS and Geox companies do not take the responsibilities to see where the shoes went. I ended up paying a shoe without getting anything. Tried to contact the companies and UPS multiple times, but both of them refused to take ownership of this. Terrible service. I would never order their shoes again.

Most uncomfortable shows I ever worn.
It’s like walking with lead in your shoes.

A company that makes no mistakes? I bought shoes and they delivered the wrong ones, which I sent back. However, there was no option to choose that the wrong shoes were delivered and despite several emails, they charged me €2.95 for their mistake. The customer service is friendly but not helpful and it looks like I will have to fight for a full refund. Annoying.

I bought my first pair of Geox ladies trainers years ago and they were great. So I bought four more pairs in different colours - very expensive but I thought it would be worth it for good shoes. Big mistake. The soles have cracked and broken and come away from the shoes after only a few wears. Also the 'leather' has just peeled away like paper. I have three pairs sitting beside me now. The design looks great but they are absolute rubbish quality. The fourth pair I had put away in it's box for later use. When I took them out of the box admittedly about a year after I bought them, the soles just fell apart before I had even worn them. Can't get a refund as they were out of guarantee although never worn. I will NEVER buy Geox again.

I had terrible experience with Geox.I can't return a jacket.They promise on the website you can return items, you cant, they will just torture you and make excuses. Never shop with these awful criminals. And please do read all the real, highly negative reviews if you do. If managers read this review, send me return label ASAP.

I like the quality of Geox shoes for my toddler and I usually buy them from John Lewis but decided to order online this time directly from Geox as there was an attractive discount.

Little did I know it would be sent from Italy with UPS, who always disappoints somehow.

UPS delivered it to the locker I chose and Geox was supposed to send me a code to open the locker. Geox did send an email confirming the delivery but code section was empty. So I both emailed and called Geox several times, each time I was assured a code would be sent. It was never sent, the shoes waited 2 weeks in a shop next to my house and now they’re being sent back to Geox. What a shame… I expected much better customer service from Geox! And their Oxford Street branch doesn’t even stock toddler shoes. I’m never purchasing anything online without checking Trust Pilot reviews first… Let’s hope the refund process won’t be complicated!

The shoes I ordered have been lost by UPS and no one from Geox is return my online queries and I can find any other way to contact them

After having placed an order, I have been waiting for 10 days for the shoes to be sent, the shoes aren’t even in transit, they just haven’t sent them

Absolutely awful company who lie all the time. Say you can return unused shoes, you cant, they will just torture you and make excuses. Never shop with these awful criminals. And please do read all the real, highly negative reviews if you do.

I had a very frustrating experience at the Geox Brent Cross store. I went to collect an order, but the manager assisting me spoke to her colleague in another language the entire time, behaving as though this was normal. I felt excluded and uncomfortable. She even stopped helping me mid-process to serve another customer without explanation, leaving me waiting. The lack of communication and professionalism was shocking. This is my second poor experience at Geox, and while the products are great, the customer service consistently disappoints.

Like others wish I'd read these reviews before buying shoes from their website. Expensive shoes but very poor quality. Bought £70 boots for my 5-year old that went through in 3 weeks. Customer services do not take any accountablility for the poor quality of their products. Will not be buying from them again.

Got a pare of shoes from here broke with in 2 days. Paid £55 do not recommend and try to avoid them very pore quality

Purchased a pair of Geox women’s flats just over a year ago. Have worn a dozen times and was not expecting to see the rubber sole crack and break. I contacted Geox online and was told to take them back from where l purchased.. I don’t have proof of purchase !! argh!!!..
I thought this was a reputable brand, with good quality shoes.. will never purchase again.

Ordered two pairs of shoes. Kept one, one were wrong size (different fitting to ones I kept)
Getting a return number took two weeks of emails and complaints
3 weeks later and still not received refund.
I recommend you buy from a retailer or just go to a shop.

Bought so waterproof shoes for my toddler. They took quite a while to arrive but okay, not everything can be instant gratification.

However the returns process when they didn't fit was shockingly bad, very clunky, you need a degree to even understand how to package them and the masses of documentation up. (You'll also need a printer - something which most places no longer require)

Clicked for them to be collected, 10 days later still no collection... emailed, waited a few more days to be sent a link to the original UPS site I'd arranged collection from. So had to hunt down somewhere to take them.

Huge hassle, regardless what I thought of the shoes I wouldn't undertake it again.

Apparently a refund can take a further 30 days too... Urgh