Geox Reviews 

I had to make a return, Hleena at Oxford Street was excellent, searching her system to find my lost receipt and helping me find a replacement pair of boots.

Zero stars. Absolutely useless. Wish I read the reviews. Stitching coming off after one wear. Customer service does not exist. Daylight robbery. AVOID AVOID AVOID.

I also wished I looked on her before today. I have waited weeks to get a reply after being sent shoes that had already been worn.
Worse place I have ever ordered, replies do not even match my questions and takes weeks to get an irrelevant reply.
The shoes had very clearly been worn!
Still not sorted and I am fed up of emailing £75 wasted!!!

I wish I had read the terrible customer reviews before ordering.
Simple problem - they sent me somebody else’s order (3 pairs of toddler shoes). My address label had been stuck over the other person’s label - so we know where they were supposed to go.
After a phone call and repeated emails it has now been several weeks and literally NO RESPONSE whatsoever!

Bought a pair of shoes feom geox.com, in less than a month they got a hole on the top now the stiching kind of came apart. I send emails and nobody responds, I call and nobody answer for nearly 30 minutes. The worst.

I bought a pair of shoes and paid almost £20 for express delivery within 1-3 working days on 17th Sept. Today is 19th and the shoes have not been dispatched. I have called customer services, nobody picks up, there is no online chat, and there is nobody responding to email I sent yesterday. I was given a £10 voucher as first time customer and the voucher would not go through as the shoes I bought were reduced in price. I am wondering if this site is a scam. I will be reporting to my bank as soon the payment is deducted, and at present it's still pending. So annoyed and disappointed.— HOWEVER amazingly within 5 mins of this post I suddenly received a tracking number from Geox—coincidence??🤔 Let’s see if the shoes are delivered on time. It’s a pity they don’t tell you the items are being shipped from Italy and not UK! It’s unethical to say customer service even exists when you call UK number and are told the office is in Barcelona and they will get back to you— but how can they if you can’t leave a message! 😂 ridiculous. GEOX if you are reading this, you really need to get this service sorted as it’s really poor. Let’s hope my delivery actually arrives as confirmed or I will be updating this post again!-- Happy to report the shoes were delivered on time. I have updated my review from 1* to 3*. The shoes are good quality, but I wish I could say the same for the customer experience.

WORST CUSTOMER SERVICE EVER EVER EVER!!!!!!!! I have been emailing and calling they are so useless they should not exist

Ordered shoes for my children, have been trying to return the incorrect sized ones for 3-months and a problem with Geox' system is preventing the return - now a complete stalemate and they have £120 of my hard earned money - DO NOT USE THIS COMPANY!

Bought several pairs of shoes and a belt online .spent several hundred pounds with them , the belt didn’t arrive they wanted me to prove that it didn’t ??? I pointed out how could I do that ???
after 2 weeks of emails finally got a refund then I wanted to return a pair of unworn shoes that are not comfortable within the returns window but as my cleaner threw out the original box they wanted photos of shoes so I sent 5 of front back of heel each side and soles but they said they needed a close up of heel as it looked damaged (it wasn’t ) they take weeks to reply and now won't refund me they are a terrible company to shop online with
Avoid!!!!

I have ordered two items and one of it is bomber jacket which had a faulty zipper. I have emailed Geox to notify it and asked for advice- no response. I have gone through Geox uk webpage return item as stated on their website and also without result. It also seems to been done in purpose to confuse return process as it’s swoping You to other webpage to avoid any return. Very disappointing as I was customer for over 8years and loved shoes. Avoid as You may end up loosing money and no one to speak to. Also I noticed It Ofer happens with companies going burst so perhaps in a year or 2 it won’t exist….
Regards
Pawel k

Worst company and customer service ever!!!!!!!!!!!!! They make British Airways customer service seem admirable. Ordered shoes over a week a go, called the company a day after they were meant to have arrived and was told they would follow up with the warehouse and get back to me by email. No on was in touch, and my email communication to them was also ignored. Called back 2 days later, and was told the order had been cancelled, although they had sent no email to tell me as such. Now trying to get my money back. What a joke of a company! look elsewhere to buy your shoes

The worst customer service in the world ,

DO NOT GO TO OXFORD STREET LONDON OR RING customer services

They are the worst .. spoke to like rubbish at Oxford street got asked why I bought the shoes for work ??? Baffling ..

So rude and disrespectful appalling …
Absolutely disgusting customer service possibly the worst I have received and don’t bother ringing head office they are the same and your emails will go unanswered for weeks …

£140 shoes .. no help they couldn’t care less do not buy from GEOX OH AND THE MOST UNCOMFORTABLE SHOES EVER DONT WASTE YOUR MONEY

Bought a pair of shoes on a busy Saturday afternoon in Oxford Street and told the assistant I would try them at home again (as I have a medical foot problem). The shoes did not fit and when I went to return them in Oxford Street got the rudest and nastiest assistant. I called the Geox office (which is not in London) and they gave me the 'run around' . I had 6 people answering my emails and all saying 'tell us more' about your experience. They asked me for photographs of the shoes - I sent 35! I made around 20 phone calls all giving me different answers. I wrote around 20 emails and got answers from all different people and evading the fact that I had a nasty and rude supervisor in Geox Oxford Street (the manager, Nico, said she was nice but he was equally rude!).
In the end I spoke to a lovely manager and his assistant in Covent garden Geox and they helped me. Also one office worker called Marina.
Terrible service Oxford Street Geox, will never shop there again.

My local branch is Kensington High Street, the shop assistants are super helpful, professional and polite.
I needed to change a pair of shoes and could not find my receipt. However, as I’d registered with Geox club, they found my purchase history and offered me a refund exchange or credit note.
I cannot fault them, 5 ⭐️

Order a shoes which was too small and sent them back already 1 months waiting for refund and no respond, messages they do not respond at all

Horrible return service!!!! Such a struggle with UPS probably will never order Geox again!!!

I recently visited the Geox Store on Oxford Street, and I am extremely disappointed with the experience. The customer service was abysmal from start to finish. The staff were unhelpful, rude, and seemed entirely uninterested in assisting customers.

I spent a considerable amount of time trying to get someone's attention, I felt ignored. When I finally did get help, the employee was dismissive and made me feel like I was a bother rather than a valued customer.

To make matters worse, I gave my feedback to one of the staff members about the lack of attentiveness of the staff , her attitude towards the feedback was neither acknowledging neither responding. Given the reputation Geox is supposed to have, this was truly a letdown.

I left the store feeling frustrated and will not be returning. I advise others to avoid this location if they are looking for decent customer service .

Italian toll free customer service number provided for Netherlands website which can't be dialled from the Netherlands, even by changing to international format. Wrote to them, no answer. Impossible to get a hold of them. Will file a complaint with the Customer Complaints Ombudsman.

Abhorrent service

I ordered a pair of Brogues from the Geox store online (on sale) for £112.
The fitting was terrible and blisters began to form on the back of both feet from friction after 1 day of use. I have reached out to customer service via phone, who are located in Spain. They advised me to email them photos of the shoes and my blisters and I still have not received any response whatsoever.
Definitely will be the first and last purchase from Geox. Extremely dissatisfied.

I purchased sandals last week unfortunately they are unsuitable. I have reached out now twice to customer service for help returning the sandals, as the link isn't working. They sent a barcode I have travelled now to 2 shops to try to use the barcode without success. The customer service dept are APPALLING. Please don't buy from his Company they won't help you