Delivery was fine but they called me approx 50 times to ask me to upload documents I'd already uploaded. No way to stop the calls as order wasnt delivered. Tried online chat function to remove my lan... See more
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Review summary
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What people talk about most
Based on these reviews
Although you approved my order, it took more than a week to receive my prescription. However, when I did query the delay, it was shipped with immediately. An apology would have gone a long way.
Company replied
My order 31444 for Mounjaro was accepted on Wednesday morning 14/1/25, shipped that afternoon. It is now Saturday morning 17th. Their own tracking shows “awaiting courier”. However DPD have it, but... See more
Company replied
I was really pleased with the communication and updates with delivery so would happily review 5 stars from that respective . Albeit entirely my own fault, I did accidentally put the wrong postcode wh... See more
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Company details
- Weight Loss Service
- Fitness and Nutrition Service
- Online Pharmacy
- Online Prescription Medication Vendor
- Pharmacy
- Wellness Program
About Get A Drip Shop
Written by the company
Get A Drip Shop
Weight Loss Programme
Get A Drip Shop offers a comprehensive approach to weight management that combines proven medications with ongoing clinical support and personalised guidance from our team of UK-based experts. We're dedicated to supporting you on your journey to better health and longevity.
Why choose Get A Drip Shop?Your journey towards living healthier and happier starts with Get A Drip Shop. Learn more about our Weight Loss Programme and how we can help you achieve your weight loss goals below:
Get Started Today →
Contact info
Unit 5 Aylesford Court, SG6 1LP, Letchworth Garden City, United Kingdom
- +44 203 441 9096
- support@getadrip.com
- getadrip.shop
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3.2
Average
1K reviews
Replied to 99% of negative reviews
Typically replies within 1 week
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Reply from Get A Drip Shop
Hello Mandy,
Thank you for your review. We’re really pleased to hear you were happy with the speed of both our response and delivery.
We appreciate you taking the time to share your experience.
Kind regards,
The Get A Drip Team
I placed my order today and followed…
I placed my order today and followed the instructions to upload my photos, which I’ve done. When I check my account, it shows one of the pictures has been duplicated. On its own that’s a minor issue, but it’s the bigger problems that concern me.
Your website states that the contact centre opens at 9:30am. This is incorrect — it actually opens at 10am. Even then, you can’t get through to a human being; you’re immediately diverted to a voicemail telling you to leave a message. For a company charging premium prices for weight‑loss injections, this level of service is unacceptable.
If I went into a steak restaurant and received poor service, the steak would be going back. I don’t see why the same standard shouldn’t apply here. These products are not cheap, and customers deserve proper support and accurate information.
I’ve spent most of the morning trying to speak to an actual person with very little progress. As a brand‑new customer, this is my first experience with your company, and it hasn’t inspired confidence. I am now seriously considering cancelling my order and going with a more reputable firm.
February 16, 2026
Unprompted review
Reply from Get A Drip Shop
Hello William,
Thank you for taking the time to speak with us today.
We are very sorry for the experience you had this morning and completely understand your frustration. I am glad that we were able to address your concerns and resolve any worries.
If you need any further assistance or have any questions, please do not hesitate to get in touch. We are here to support you and ensure your experience with us improves going forward.
Kind regards,
The Get A Drip Shop Team
Quick and easy service
February 8, 2026
Reply from Get A Drip Shop
Hello Anne,
Thank you for letting us know about your positive experience. We are pleased that you are satisfied with our service.
Kind regards,
The Get A Drip Shop Team
Good communication
Good communication. Fast delivery. One line questionnaire quick and easy to fill.
February 15, 2026
Reply from Get A Drip Shop
Hello Arlene,
We are pleased to hear that your experience with us was seamless and professional. Your comments are greatly appreciated.
Kind regards,
The Get A Drip Shop Team
Quick reliable service
February 13, 2026
Reply from Get A Drip Shop
Hello Timothy,
Your feedback is very much appreciated. We are delighted that our service contributed to a positive experience.
Kind regards,
The Get A Drip Shop Team
Reply from Get A Drip Shop
Hello Louisa,
We are grateful for your feedback. Knowing that our service met your expectations encourages our team to continue delivering excellent care.
Kind regards,
The Get A Drip Shop Team
Never again
Sadly I probably had the worst experience with a provider. I placed the order on the Thursday, consistently told to do the same assessment over and over. Said I hadn’t uploaded the back of my passport correctly (never been asked to see the back)
Uploaded bank statements told that was never received
Order was not approved till Sunday (never happened with another provider)
Order didn’t get shipped out till Tuesday was told would be delivered Tuesday wasn’t delivered till Wednesday
And not even sure if it’s the right strength or dose even though it says so as no suppression, nothing
Wish I could get my money back
February 12, 2026
Reply from Get A Drip Shop
Hello Conception,
We’re really sorry to read about your experience and genuinely apologise for the frustration and delays you’ve described. We completely understand how disappointing this must have felt.
We’re also sorry if the assessment process felt repetitive. It’s important that the correct images and documentation are uploaded, as our clinical and identity checks must meet strict regulatory requirements before a prescription can be approved. If anything isn’t fully clear or visible, the team is required to request it again to ensure everything is verified properly — but we appreciate that this can feel frustrating from your side.
We can see that your order was delivered on Tuesday following dispatch. We’re sorry again if the timeline did not meet your expectations.
If you have concerns about the strength or effectiveness of your medication, please do reach out to our clinical team so they can review this with you directly. We want to make sure you feel supported and confident in your treatment.
Kind regards,
The Get A Drip Shop Team
Order no 33881
Delivery was fine but they called me approx 50 times to ask me to upload documents I'd already uploaded. No way to stop the calls as order wasnt delivered. Tried online chat function to remove my landline number and it was gonna take 48hrs to resolve. Not good enough. Anyway, for 5mg bargain with discount used.
February 12, 2026
Unprompted review
Reply from Get A Drip Shop
Hello Kim,
Thank you for your feedback. We are sorry to hear about your experience and appreciate you bringing this to our attention.
We are unable to locate your details from this review. Please could you provide your order number so we can investigate this further?
Kind regards,
The Get A Drip Shop Team
Another smooth transaction and…
Another smooth transaction and delivery. Thank you for making it easy. Very satisfied
February 12, 2026
Reply from Get A Drip Shop
Hello Shonah,
Thank you for your kind message. We are delighted to know that our service made your experience positive and easy.
Kind regards,
The Get A Drip Shop Team
Avoid at all costs!
Just to make it clear- I have canceled the subscription BEFORE the dispatch.I have canceled the subscription was sent the medication anyway so I didnt acept the delivery the medication went bsck to sender and then i was REFUSED a refund. Now I have no £240 an no medication. Bunch of thieves ! Avoid at all costs!
February 4, 2026
Reply from Get A Drip Shop
Hello Kinga,
We’re sorry to hear you’re unhappy with the outcome and appreciate how frustrating this situation feels.
To clarify, your subscription was cancelled after the medication had already been clinically approved and dispensed by the pharmacy. As this is a prescription-only medicine, once it has been issued and dispatched it cannot be returned to stock or refunded, even if delivery is refused or the parcel is returned to sender. This is due to UK medicines regulations and patient safety requirements, which we did explain at the time.
Unfortunately, prescription medications cannot be re-used or re-sold once they have left the pharmacy’s control, regardless of whether they are opened or accepted.
We understand this is disappointing, but this policy is in place to ensure clinical safety and regulatory compliance.
Kind regards,
The Get A Drip Shop Team
2 weeks delay for refrigerated medication!
Ordered on Monday 26th of January, approved the next day and said on my account it’s been sent out. Got a notification from DPD on the 28th to say we’re expecting your order then on the 29th it says it’s been delayed. It’s been the same since and I’ve submitted messages through their service and I just keep getting told it’s been dispatched. This has now almost been 2 weeks and I’m concerned as it’s medication that needs to be kept in a fridge. Customer service is horrendous and my last request I said if I can’t get a definitive answer I want a refund and it’s not been acknowledged in my reply they have just stated yet again that it’s been dispatched. To make things worse I tried to call as it says if it’s urgent to phone, was waiting in the queue and it just said their busy leave a voicemail with my details which I did on Friday and still no response. Starting to look like a scam … order number 32610 and I’ve already submitted a few requests and getting no where with them**conveniently they have responded to my request and provided an instant refund after a review has been left**
January 29, 2026
Unprompted review
Reply from Get A Drip Shop
Hello Amy,
We’re really sorry to read about your experience and understand your concern, especially as this involves temperature-sensitive medication.
EDIT: Thank you for your order number. I can see that you have already been in contact with our team, who issued you a refund whilst your DPD investigation is ongoing.
We’d like to reassure you that we are a legitimate UK-based provider working with a licensed pharmacy and regulated delivery partners. However, we’re unable to locate your case from this review alone, as no order details have been included.
To investigate properly, please update your review with your order number or submit a support ticket with your full details so we can trace the shipment, review the tracking history, and address the delivery issue without further delay.
If there has been a courier delay, this will be reviewed in line with our cold-chain and delivery policies to ensure the appropriate resolution is provided.
We’re keen to resolve this for you as quickly as possible.
Kind regards,
The Get A Drip Shop Team
Excellent service
February 10, 2026
Reply from Get A Drip Shop
Hello Joanna,
We are delighted that your experience with us was enjoyable. Your feedback is much appreciated.
Kind regards,
The Get A Drip Shop Team
Have had no problems with ordering and…
Have had no problems with ordering and keeping in touch with me. Am coming to the end of my goal weight and hope that they can accommodate my journey through this
February 10, 2026
Reply from Get A Drip Shop
Hello Dot,
Congratulations on reaching your goal! It is wonderful to hear that you had a smooth and supportive experience with us. Thank you for letting us know.
Kind regards,
The Get A Drip Shop Team
approved quickly and delivery on time
approved quickly and delivery on time. great experience
February 9, 2026
Reply from Get A Drip Shop
Hello Manar,
Your feedback is very much appreciated. We are delighted that our service contributed to a positive experience.
Kind regards,
The Get A Drip Shop Team
Safe, professional, and confidence-inspiring
What stood out to me was how professional the service feels. being a GPhC registered UK pharmacy gave me confidence from t he start. The guidance is personalised and the regular check-ins help make the weight loss feel sustainable rather than rushed.
February 1, 2026
Unprompted review
Reply from Get A Drip Shop
Hello Taylor,
We are grateful for your detailed feedback. Knowing that our service met your expectations encourages our team to continue delivering excellent care.
Kind regards,
The Get A Drip Shop Team
Reliable service with good results.
February 8, 2026
Reply from Get A Drip Shop
Hello,
We are very pleased to hear that your experience was smooth and enjoyable. Your thoughtful feedback is greatly appreciated.
Kind regards,
The Get A Drip Shop Team
Straightforward process
Easy to sign up and clear guidance throughout. The service feels well organised.
February 1, 2026
Unprompted review
Reply from Get A Drip Shop
Hello Logan,
It is wonderful to hear that your experience was enjoyable and efficient. We greatly appreciate your thoughtful feedback.
Kind regards,
The Get A Drip Shop Team
Reply from Get A Drip Shop
Hello Lee,
Thank you for your feedback. We are delighted to hear that our team helped make your experience smooth and stress-free.
Kind regards,
The Get A Drip Shop Team
So far so good
So far so good, first two weeks have gone well. All delivery and customer service exceptional.
Going to be buying second dose, just waiting for a discount code..😁
Update, came to end of first month doses, didn’t receive any discount codes to continue with program, had to stop. 😟
January 28, 2026
Reply from Get A Drip Shop
Hello James,
It is a pleasure to hear that your experience went smoothly and that you felt supported. Your feedback is highly valued.
Kind regards,
The Get A Drip Shop Team
It was cumbersome to upload pictures…
It was cumbersome to upload pictures and customer service only available Monday to Friday. However, once that was resolved it was great
February 5, 2026
Reply from Get A Drip Shop
Hello Geri,
Thank you for your feedback, and we’re sorry the upload process felt cumbersome — we understand that can be frustrating. We’re glad to hear things improved once that part was resolved.
Just to clarify, our customer support team is available seven days a week via email, although our phone lines operate Monday to Friday.
We appreciate you sharing your experience as it helps us keep improving the journey.
Kind regards,
The Get A Drip Team
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