Getaflight Reviews 

11,129
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 784 reviews, reviewers overwhelmingly had a great experience with this company. People consistently praise the support team for being extremely helpful, professional, and patient when assisting with flight arrangements, answering questions, and resolving minor booking glitches. Travelers find the platform very straightforward to use, noting that reservations and ticket confirmations are always handled quickly, smoothly, and efficiently. Some people were dissatisfied with unexpected price increases, sudden notifications regarding flight availability, and changes happening shortly after completing their initial purchase. A few reviewers also mentioned encountering surprisingly high extra fees for luggage alongside unexpected modifications to their selected travel classes and dates.

What people talk about most

Staff

Users describe positive interactions with staff, frequently highlighting team members who go above and beyond... See more

Booking process

People report positive experiences with the booking process, highlighting how easy and straightforward the... See more

Service

Reviewers mention positive feedback about service, expressing deep satisfaction with agents who go above and... See more

Customer service

Customers had great satisfaction with customer service, frequently highlighting supportive representatives... See more

Price

Reviewers highlight ambiguous aspects of price, as opinions are sharply divided on the cost of the flights.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Stella is a really helpful, professional sales person who showed a huge amount of patience with booking our flights. Despite several issues our end, Stella was an absolute legend and top, top sales pe... See more

Rated 5 out of 5 stars

Excellent customer service from Charles on our flight only booking. There was a glitch in the system during the booking process but it was sorted promptly and professionally. I wouldn't hesitate to bo... See more

Rated 5 out of 5 stars

Very good service and competitive prices for the flights that I booked. Amber in Customer Service was particularly very helpful to me and flexible.

Rated 5 out of 5 stars

Spoke to a lovely man called Demi Robinson he sorted out with efficiency I needed for our flights He was very thoughtful and made sure I was happy with everything He even phoned me me to book ou... See more


Company details

  1. Travel Agency
  2. also in
  3. Airline Ticket Agency
  4. Flights Search Site
  5. Tour Operator
  6. Travel Aggregator

Written by the company

We are proud to be one of the leading independent Long Haul Travel Specialists, providing exceptional packages to Florida, the US and the Caribbean, the Far East, Middle East and Indian Ocean. With over 50 years of staff experience between us, we bring together the world’s most fascinating destinations, finest hotels, and imaginative tours. Being fully licensed by ATOL and IATA, and part of the world choice consortium, our services provide clients with the extra reassurance and protection required when booking their holidays.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

11K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 5% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(11,129)

727 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Spoke to a lovely man called Demi…

Spoke to a lovely man called Demi Robinson he sorted out with efficiency I needed for our flights
He was very thoughtful and made sure I was happy with everything
He even phoned me me to book our seats which was a easy experience to do
Many many thanks to Demi

August 19, 2026
Unprompted review
Rated 5 out of 5 stars

First time using GetAFlight

First time using GetAFlight, was hesitant at first , since we've never heard or use the website before, the customer service Austin is really nice and helpful and felt at ease. Ticket purchased and used with no problem at all.

July 10, 2026
Unprompted review
Rated 5 out of 5 stars

Austin did a great job working with me…

Austin did a great job working with me and explaining some of the challenges with flights around Christmas. Additionally he followed up after our selection when there was a better option available for me.
Thanks to Austin im now going to be able to see my family for Christmas day.

August 15, 2026
Unprompted review
Rated 5 out of 5 stars

Reliable and efficient

Reliable and customer service is really helpful. I recommend. Worthy of mention is a staff named Austin who handled my concerns politely and promptly. Great service.

February 16, 2026
Unprompted review
Rated 1 out of 5 stars

Scam

Scam. I be aware on this s…,booked flight but hey cancel 😂😂 they ask me gor more money to booked ticket. Be aware from this company

August 12, 2026
Unprompted review
Rated 5 out of 5 stars

Stella helped me rebook my flights as I…

Stella helped me rebook my flights as I needed to change my travel dates at the last minute. The whole process was via WhatsApp and it was very smooth and straight forward. Thank you so much for your help, Stella!

August 11, 2026
Unprompted review
Rated 1 out of 5 stars

Would give 0 stars if that were…

Would give 0 stars if that were possible!

Absolutely disgusted with this company. I booked a flight with them, the money was taken out of my bank account yet they are saying they have not received the funds and that my flight booking has not gone through.

I can't book a flight now until the funds come back because my bank is saying the third party need to accept or refuse the funds. I now have no flight to get on and my visit is fast approaching, with prices changing.

Do not book with them!

August 9, 2026
Unprompted review

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