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Review summary

Based on reviews, created with AI

Most reviewers were unhappy with their experience overall. Many people were dissatisfied with the product, specifically noting a discrepancy between the advertised product type and the received product, and issues with the clarity of this information. Customers also found the website's description of the product type to be unclear. Some people were dissatisfied with the refund process, reporting that the company has a strict no-refund policy, which caused issues when the product received did not meet expectations. However, some reviewers were happy with the customer service, describing it as helpful, friendly, and responsive, with some even receiving assistance with their orders and refunds.

What people talk about most

Product

Consumers express strong dissatisfaction with the product, primarily due to misleading advertising. Many... See more

Website

People report negative experiences with the website, frequently describing it as a scam. Many customers were... See more

Customer service

Users describe ambiguous interactions with customer service. Some customers praise the support as... See more

Refund

Customers express significant dissatisfaction with the refund process. Many reviewers report that refunds are... See more

Service

Customers consistently note ambiguous experiences with service. While some reviewers praise the fast,... See more

Based on these reviews

Rated 4 out of 5 stars

I thought it was a digital key but it was an account. It's fine with me I guess but they should write it down somewhere. I got the game in a few minutes even if the activation is kinda painful to do.

Rated 4 out of 5 stars

They are very good at dealing and responding directly and do a great job, but lose a star because they need a relatively long time.

Rated 4 out of 5 stars

Redeeming the code of my game took long but online chat was always available to help me. Good overall experience

Rated 4 out of 5 stars

Good site. It would help if the site provide some picture. To make it easier to understand the steps to follow to get the the game.


Company details

  1. Video Game Store

Written by the company

Digital store selling cheap downloadable console games with focus on Nintendo and PlayStation


Contact info

2.7

Poor

TrustScore 2.5 out of 5

239 reviews

5-star
4-star
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1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

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Rated 1 out of 5 stars

100% Scam

They advertise on google ads under "XYZ switch game redeem code" and will actually sell you an illegal account.

Even before they reveal the account info, they'll claim no refunds because this is 100% a scam and they know what they're doing.

EVERYONE, chargeback, chargeback, chargeback!

They do not deserve anyones money.

They purposely don't mention selling accounts because they know it means we would click away.

Help shut down shady business and leave a review, and chargeback.

June 19, 2025
Unprompted review
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Rated 1 out of 5 stars

Does NOT sell game codes

Does NOT sell codes! So you never actually own the game - sells accounts which is owned by them and then you play via those accounts. Do not purchase - you never own the title

June 24, 2025
Unprompted review
Rated 5 out of 5 stars

First Time on GetAGame

I bought a game on this site because I didnt found it anywhere at the same price. It was my first Time buying on this site so i got lost a Little but the guys from the help were really help full. I recommend

June 25, 2025
Unprompted review
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Rated 1 out of 5 stars

They don't tell you you buy an account not a key

Bought a game under the assumption it was a key code I could activate in my account. Unfortunately they provide a one time download and let you create a new account to attache this to. Feels scammy as hell.
You will not be able to install that game on a future console.
Talked to customer support but they don't feel my concerns we're warranted and kept replying the could help me create an extra account and how it all was safe to do so.

DONT BUY FROM THEM, If your digital collection is important to you.

June 19, 2025
Unprompted review
Rated 1 out of 5 stars

SCAM, AVOID!!!

Unfortunately this site is a scam. They sell you a dodgy user account with the game in it which you have to keep on your system. They do not provide the usual digital download code like they advertise. Avoid, SCAM!

June 18, 2025
Unprompted review
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Rated 1 out of 5 stars

SCAM!!!

SCAM!!!! VERY UNCLEAR THAT YOU’RE BUYING AN ACCOUNT. REFUSED TO REFUND EVEN BEFORE DELIVERY. WASTED €30 ON A SWITCH GAME THAT I CANT USE THE SWITCH 2 UPGRADE ON AS IT’S ON A OTHER ACCOUNT.

June 8, 2025
Unprompted review
Rated 1 out of 5 stars

Scamming

This is 100% scam, you rent an account (and will get kicked by Nintendo for using that) so you are NOT buying a game. They don't tell you that before, offcourse.
Stay away from these gangsters.

June 14, 2025
Unprompted review
Rated 5 out of 5 stars

Smooth process

Smooth process, quick to reply.

I ordered Mario super smash bro it was delivered in the expected time frame everything works customer service were a great help would highly recommend. There prices are awsome

June 14, 2025
Unprompted review
Rated 1 out of 5 stars

Scam company!

Scammy company. They sell accounts not game keys. They don’t make mention this at all prior to purchase. The accounts can get hacked back at anytime. So you are paying full price to rent. I wish I could give lower stars.

June 13, 2025
Unprompted review
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Rated 1 out of 5 stars

Avoid at all costs as they genuinely…

Avoid at all costs as they genuinely don’t know what they are doing, after sales support when you realise you have been scammed tell you no refund is possible.

They do not sell game keys they make you create an account, this is not possible if you are say buying switch 1 games compatible with switch 2, they don’t disclose this so you are just left with nothing after purchase other than a headache and frustration.

June 7, 2025
Unprompted review
Rated 1 out of 5 stars

Appalling! DO NOT USE!

Appalling!
Othe providers give an instant code, tap it into your PS5, job done!
I asked for a PSPlus code and waited 42 hours for delivery! I then had to set up a new account! It wasn’t an extension to an existing one. It’s totally mis-selling by neglecting to share information.

June 8, 2025
Unprompted review

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