I thought it was a digital key but it was an account. It's fine with me I guess but they should write it down somewhere. I got the game in a few minutes even if the activation is kinda painful to do.
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
They are very good at dealing and responding directly and do a great job, but lose a star because they need a relatively long time.
Redeeming the code of my game took long but online chat was always available to help me. Good overall experience
Good site. It would help if the site provide some picture. To make it easier to understand the steps to follow to get the the game.
Company details
Written by the company
Digital store selling cheap downloadable console games with focus on Nintendo and PlayStation
Contact info
United Kingdom
- info@getagame.com
- getagame.com
2.7
Poor
239 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
THIS IS A SCAM!!!!
THIS IS A SCAM!!!!! DO NOT GIVE THEM YOUR CREDIT CARD INFO!!! I tried to chat with them and they ended the conversation.
November 4, 2024
Unprompted review
Reply from GetAGame
Hello Morgan,
We’re very sorry to hear about your experience, and we want to address your concerns.
First, we’d like to assure you that we never handle or store your credit card information. All transactions are securely processed by a trusted, third-party payment provider, which ensures your payment information is kept safe and private.
If your chat ended unexpectedly, it may have been due to a technical glitch, and we apologize for any inconvenience this caused. Our support team is here to help, so please feel free to reach out again—we’d be more than happy to address any questions or assist with your concerns.
Thank you,
GetaGame Team
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Very nice experience
Very nice experience. Quick and easy guide and a helpful and fast responding customer support.
Will definitely recommend it to my friends
November 1, 2024
Unprompted review
SCAM!!! fake Company im China
Scam, code never recieved. No refound, no contact....
October 30, 2024
Unprompted review
Reply from GetAGame
Hello Dan,
We’re very sorry to hear about your experience and appreciate the opportunity to address your concerns.
If you didn’t receive your goods, please know this is not typical, and we are committed to making it right. Sometimes, delivery issues can occur due to technical problems, but we’re here to help resolve them. Our support team is always available to assist, and we apologize if there was any delay in responding to your message.
Please contact us via livechat on our website so we can ensure you receive your goods or process a refund if needed. Your satisfaction is very important to us, and we’re here to help resolve this as quickly as possible.
Thank you,
GetaGame Team
Quick delivery and fast support would…
Quick delivery and fast support would definitely use them again!
October 26, 2024
Unprompted review
Good operators
October 26, 2024
Unprompted review
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over all great service!!
over all great service!!! explains how to access the order in great detail,and the fact I have access to all the other games. and only purchased one is a great bonus feature.. especially if you have kids like I do. thank so much getagame.
October 19, 2024
Unprompted review
its an okay system but i wish they…
its an okay system but i wish they would be more clear about the way they work. if i knew i wouldn't have bought it. costumer service was good tho, well one of them was, the other one did not respond.
October 17, 2024
Unprompted review
Reply from GetAGame
Hello Nova,
Thank you for sharing your feedback with us. We're glad to hear you were satisfied with our customer service, and we apologize if parts of our process were unclear.
We aim to be fully transparent about how our system works, and we're sorry if any details were unclear prior to your purchase. We’ll review our communications to make sure everything is as straightforward as possible, so customers have a complete understanding before making a purchase.
We also apologize for any delay or lack of response from one of our support representatives. We’re continuously working to improve our response times and ensure consistent service across the board.
If there’s anything specific you’d like clarified or if you have further questions, please don’t hesitate to reach out. We’re here to help!
Thank you,
GetaGame Team
it was littel complicated how the…
it was littel complicated how the webside worked my order didnt work and contacted support and got help that i needed
September 28, 2024
Unprompted review
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Do not give them money
Do not give them money
Just a bunch of chinese scammers. It seems like you will get a key for a game but you ONLY GET AN ACCOUNT. When asking for a refund i had to have a 30 minute conversation to convince them TO RETURN MY MONEY. AND THEY STILL DID NOT SEND IT EVEN WHEN THEY SAID THEY WILL!!!!! I had to contact my bank to get my money back.
September 18, 2024
Unprompted review
Reply from GetAGame
Dear Vlad,
Thank you for sharing your experience. We're very sorry to hear about the issues you encountered and appreciate the opportunity to address them. We want to clarify that our goal is to provide a transparent and reliable service, and it seems there was a misunderstanding regarding the product type you purchased.
We take concerns about refunds very seriously, and it's disappointing that your refund request was not processed smoothly. We will investigate this further to ensure it doesn't happen again.
Please reach out to us directly so we can look into this specific case and ensure that any unresolved issues are taken care of. Your feedback helps us improve, and we value the opportunity to make things right.
Best regards,
GetaGame Team
More than one game, for the price of one game!
I purchased just one Nintendo Switch game, and when I got to the account, I was surprised that there are more than just one game, and was told that it's OK to play those games, for free.
The support staff was also very helpful!!!
September 22, 2024
Unprompted review
Stay away
Stay away. Bought a game thought it was the code of a game I bought, but instead turns out it was an account. Could play the game for about a week then it kick me out.
Could find anywhere that you bought an account and not an game code
Now I hope I can get my money back.
September 13, 2024
Unprompted review
Reply from GetAGame
Dear Kund,
Thank you for your feedback, and we apologize for the confusion and inconvenience. We understand how frustrating it must have been to expect a game code and receive an account instead. We do our best to clearly state the product details, but it seems this wasn’t clear in your case. We'll review the listing to ensure it's more transparent moving forward.
Regarding the account access issue, please contact our support team, and we will investigate what went wrong. We also want to assist with your refund request if that's your preferred resolution. Your satisfaction is our priority, and we're committed to making things right.
Best regards,
GetaGame Team
Reply from GetAGame
Dear Jorja,
We’re sorry to hear that you feel this way and appreciate your feedback. Our goal is to provide a trustworthy and positive experience for all our customers. If something went wrong with your order or there was any misunderstanding, we’d like the opportunity to make it right.
Please reach out to our support team with your details so we can investigate the issue and work towards a resolution. Your satisfaction is important to us, and we're here to help resolve any concerns.
GetaGame Team
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Attention ~ suspicious ~ you don’t geht the game on your main account ~ no refund
Attention! You didn’t get the game for switch on your main account. You had to create a new account and use this with your main, but still the game is in another account.
This is nowhere described or telling you this; they don’t accept a refund (also if you didn’t redeemed the game at all).
Can definitely not recommend this. Everything is very suspicious, not trustworthy.
Leute, ihr müsst um das Spiel zu kaufen einen neuen Account erstellen (Für die Switch-Spiele). Das wird nirgendwo erläutert oder überhaupt erwähnt. Auch wenn ihr das Spiel noch nicht aktiviert habt, bieten die euch keine Erstattung. Ist nicht vertrauenswürdig!
September 1, 2024
Unprompted review
Very good support
Very good support, all done with professionalism, thanks !
August 28, 2024
Unprompted review
A complete scam
A complete scam, they will steal your account info and data....STAY AWAY FROM THEM👍
August 24, 2024
Unprompted review
Reply from GetAGame
Dear Morais,
Thank you for your feedback. We're sorry to hear about your concerns, but we want to assure you that there's absolutely no way for us to access or steal any personal account information from our customers.
We take privacy and security very seriously, and all transactions are handled securely through industry-standard encryption to protect your data. Our business is built on trust, and we strive to provide a safe and reliable experience for all our customers.
If you have any specific concerns or issues, we encourage you to reach out directly so we can address them. We're here to help and ensure a positive experience.
Best regards,
GetaGame Team
I didn't know I was purchasing an…
I didn't know I was purchasing an account which was a superb plus. Great customer service, they helped me quite quick.
August 24, 2024
Unprompted review
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Be aware of the fradulent behavior
Be aware of the fradulent behavior this store practice.
They act as if they are selling the game itself. But they sell a entire new nintedo account with the game (Switch).
But they do not mention this, so it is fradulent behavior and they have been reported for this.
August 7, 2024
Unprompted review
great customer support
great customer support, easy setup and website. Awesome prices
August 10, 2024
Unprompted review
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