AKKO Reviews 719

TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 174 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the ease and speed of the claim process, often noting quick approvals and reimbursements. Many appreciate the responsive and helpful customer service, describing interactions as clear, professional, and stress-free. People also value the comprehensive coverage offered, which extends to various items and devices. However, some people were dissatisfied with the product, citing issues with replacement devices being old or defective, and difficulties with ID verification. A few customers also mentioned challenges with communication, experiencing slow responses or unhelpful interactions from customer service representatives, particularly when dealing with specific claim types like lost phones.

What people talk about most

Claim

Clients share positive opinions on claim, highlighting the ease and speed of the process. Many reviewers... See more

Service

Customers had positive experiences with service, often highlighting the fast, efficient, and professional... See more

Response time

Consumers generally report positive experiences with response times, highlighting quick payouts and efficient... See more

Product

Reviewers highlight ambiguous aspects of product coverage. While many customers appreciate that AKKO covers a... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting helpful, professional, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Akko has been outstanding for me from beginning to end. Handling my claim was simple and fast, and everything was taken care of without any hassle. Their support team responded quickly, communicated c... See more

Rated 5 out of 5 stars

I’ve unfortunately had my tv broken twice by kids throwing toys. Don’t judge, some kids are very stubborn. I had a hiccup on my second claim and it was initially denied without asking for further clar... See more

Rated 5 out of 5 stars

I recently had to replace my iPhone due to a cellular issue, and Akko made the entire process incredibly smooth. The claim was handled quickly and efficiently, with no runaround or endless waiting. W... See more

Rated 5 out of 5 stars

Knowing that AKKO has my back is truly comforting. Life happens and sometimes we can’t prevent incidents, specially with a cellphone that’s something we carry everywhere! I wish deductibles were a bit... See more


Company details

  1. Gadget Insurance Company

Written by the company

AKKO is the highest rated Gadget Insurance Provider on Trustpilot! As well as ranked as a top choice for device protection by the likes of Investopedia, Benzina, Gadget Review, Android Central, and other publishers. AKKO protection offerings combine affordability with an unparalleled claims experience. Our offerings start with phone protection plans as low as $5/mo and more comprehensive protection with bundled plans at $15/mo to cover a phone + r a range of personal devices, from laptops, tablets, and smartwatches to headphones, photography gear, and recording equipment. Families can take advantage of our household device protection plans, beginning at $25/mo to cover ALL the devices in your phone, ensuring every gadget is safeguarded under one simple plan. Business and group plans are also available for covering cellphones, tablets, laptops/chromebooks, and more. Reach out for a quote! What sets AKKO apart in the industry is our commitment to a seamless claims process. Customers benefit from same and next-day repairs, backed by an extensive network of over 3,000+ repair shops across the U.S. This ensures quick and dependable service nationwide, making AKKO a leader in the device protection market. With AKKO, you get a flexible, affordable, and comprehensive protection plan for the digital age.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

719 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 64% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great east process

Great east process. Once you add your devices, email to make sure pictures are good before just assuming they are. Because it may not be valid when you file a claim. Other than that, great process. All my devices are covered.

November 26, 2025
Unprompted review
Rated 5 out of 5 stars

This is my second time using Akko!

This is my second time using Akko, it's hard to believe how easy it is to use and to resolve claims. You have to take and post pictures to the app of your insured item and that can be a little tricky since they need to see that all is on the up and up. Once it's all approved you're good to go and you can rest easy knowing your phone (etc) will be either repaired or replaced. Highly recommended!

December 1, 2025
Unprompted review
Rated 5 out of 5 stars

Thank you Akko

Phone repair Fixcenter recommended Akko after they fixed my screen that cost me$300 something dollars. Less than a year later my screen went bad and after uploaded damage to AkkApp they approved my claim and got phone repaired hassle free.

October 31, 2025
Unprompted review
Rated 5 out of 5 stars

Best Insurance Claim Experience EVER

Not only does my policy cover all of my valuables for a
super low monthly price, but I just submitted my first claim and was so impressed with my experience. It was quick, easy, and I got payment to replace my device directly to my PayPal really fast! I
just ordered my replacement and I'm completely satisfied. Communication was friendly, professional, and informative as well. Thank you, AKKO! Well done.

November 20, 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommend it for students

I recently had to replace my iPhone due to a cellular issue, and Akko made the entire process incredibly smooth. The claim was handled quickly and efficiently, with no runaround or endless waiting.
What really stands out is the price! Akko is significantly cheaper than AppleCare for each device, which is a huge deal when you're on a student budget. You get really good coverage across all devices without breaking the bank. I even added my DJ equipment!

November 15, 2025
Unprompted review
Rated 5 out of 5 stars

Replaced Ipad

My iPad stopped working and I filed a claim with Akko. The representative who assisted me was very courteous and extremely expedient. My case wasn’t a regular one — when the claim was approved, I was out of the country. I asked the representative to hold the exchange until I returned, and she kindly did so. Upon my arrival, I received the payment without any issue. As usual, Akko responded promptly and professionally. Highly recommended!

October 22, 2025
Unprompted review
Rated 1 out of 5 stars

Horrible Service

They took my money but failed to communicate with me properly. No phone support to call. I've requested to cancel the service but we'll see if they actually do. Can i give a star NEGATIVE review??? If they don't promptly refund my $24.95, I will give as many bad reviews as I can, anywhere I have the option. I will also be calling my bank soon if I don't get a prompt refund.

October 14, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look