Fantastic experience with Bezel. I bought a different new Rolex from Jomashop, and they sent it missing 4 very expensive Jubilee links. Bezel on the other hand has every watch they sell be sent for an... See more
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Company details
- #10 of 44 best companies in Watch Store
About Bezel
Written by the company
Bezel is a marketplace for buying and selling luxury watches. Bezel gives you access to thousands of the most collectible watches from the world's most reputable dealers, curated for you daily.
Every watch sold goes through our rigorous, in-house authentication process so you can shop with 100% confidence.
Don’t see the exact timepiece you’re looking for? Reach out to our concierge team, and we will source it for you from our network of trusted sellers and collectors.
Get the Bezel app on the iOS App Store or visit us at getbezel.com.
Why we started Bezel
Buying a watch is exciting: celebratory, intoxicating, an archeological dig of style and history. But buying a watch is also hard – expensive, opaque, and the fossils are sometimes just rocks.
We love watches, and we wanted to build something that worked for watch lovers and for the uninitiated. You shouldn’t need to be grandfathered into an authorized dealer or spend hours browsing listings that may or may not be real just to find what you’re looking for.
So we built Bezel, a first-of-its-kind marketplace for luxury watches, to be beautiful and easy to use, to have thousands of the most sought-after watch styles of all time at your fingertips, and for each and every one of those to be expertly vetted and authenticated by experts.
⭐⭐⭐⭐⭐ 4.9 out of 5 Stars on the App Store
Written by the company
- Bezel is the top-rated marketplace the watch world can’t stop raving about
- 🧑💻 Connect with your concierge — a real person here to help you find your next watch ⌚ Shop thousands of the most collectible watches, curated daily 📦 Free fully-insured overnight shipping with every order 🔍 Free in-house authentication with every purchase 🚀 Buy, Sell, and Trade with confidence
Authenticity Guarantee
Every watch is hand Authenticated by our In-House Team of Experts
Contact info
United States
- +1 (888) 483-3606
- team@getbezel.com
- getbezel.com
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 47% of negative reviews
Typically replies within 48 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Easy and reliable auction and checkout…
Easy and reliable auction and checkout experience, really dialed with the Affirm payment interaction. Also just felt joyful and fun, two important aspects that should be part of a significant purchase. Delivery service was superb.
Very easy to work with Bezel
Very easy to work with Bezel. First watch I picked did not meet the standards and I was informed by the team. The second watch was excellent and passed inspection. The process was seamless. I would do business with them again.
Bezel for the Win!
Scored an immaculate Rolex Explorer through Bezel and the process was seamless. Seller accepted my offer and the Bezel team communicated throughout the whole process, from receipt of the watch to authentication and final shipment. I couldn't be happier with my first Rolex and the entire experience.
Process was straightforward
Process was straightforward, efficient, and positive. Thank you Bezel!
Great first experience
Carlos was always quick to reply with any questions or concerns that I had. The watch was quickly authenticated and sent to me next day. Will be purchasing through Bezel again.
This is my 3rd watch purchased through Bezel. The process is always seamless and in my opinion is the most trusted method to purchase a watch on the grey market!
This is my 3rd watch purchased th
Excellent sCustomer service
Carlos help guide me through the entire process even though I had a lot of questions I felt like I was bothering him a lot. He was very kind very helpful. Always returned my calls and guided me in the right direction. I ended up with an Ended up with a beautiful Breitling Navitimer. Couldn’t be more pleased. Thank you so much Carlos
appreciate him thank you so much Carlos.
Awesome Experts
Customer service was great, shipping as awesome, packaging was top quality.
Awesome process
Great price and it was a quick process. The watch cae in great condition. Would definitely use again.
The process was great
The process was great, very easy and quick. Felt well informed the entire time.
I would say there should’ve been a…
I would say there should’ve been a notification that I won the bed. I never got an email or like when I opened up the app. There should be more of an expression that I won the bed.
Extremely responsive Customer Service…
Customer Service is extremely responsive to your needs. Website designed well. Smooth transaction(s). Bought 2 watches within a day or so. Quick and professional shipping. Only frustration was a slow seller in shipping the watch. Otherwise a great overall experience.
Good communication
Good communication, quality UX and shipping speed. Packaging and information included was professional and on par with what you'd want and expect when buying a luxury watch. Would definitely recommend.
This was my first time buying a watch…
This was my first time buying a watch and Bezel made the entire process smooth and efficient. The watch was authenticated accurately and I received real time information from Bezel. The watch arrived on time and looked even better in person. A special shout out to Jack who was assisting me in the process
I purchased a Tudor BB 58 925
I purchased a Tudor BB 58 925. The process to purchase was easy and smooth. Unfortunately the watch had more scratches between the lugs that were not visible in any picture. I returned watch but unfortunately was charged 15% restocking fee. I dont believe I should of been charged that due to inaccurate description.
Very pleased with the straightforward…
Very pleased with the straightforward first time experience.
Easy to work and app is great.
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