Cellu 

This company’s rating is unavailable due to a breach of our guidelines.

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 4 out of 5 stars

I appreciate the quick response to my issue. It was difficult for me to navigate your website to manage my subscription though. Please inform me how to manage it without further emails, unless that is... See more

Rated 5 out of 5 stars

The customer service was very good and helped me cancel my subscription. I hasn't realised that when I purchased the cream that it cane up as a subscription for every month. I found this out when I wa... See more

Rated 5 out of 5 stars

Easy to order guided by clear precise reviews from others. Delivered on time stated. Clear instructions on using the oil and have seen improvement in second week.

Rated 5 out of 5 stars

Product took a little longer than anticipated to arrive. The cream itself is very creamy and easy to apply. Been using every day since arrival, day and night. Can see some improvement but early days... See more

Company details

  1. Beauty Supply Store

Written by the company

Experience visibly firmer, smoother, younger-looking skin with every application.


Contact info

Breach of guidelines

All reviews

(326)

311 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I love this oil!

I love this oil!! I don’t know if it’s changing the look of my loose skin for good, but I do know that when I use it, my legs look amazing! It soaks in well and just leaves me feeling hydrated and legs looking nourished. Love, love!

August 8, 2026
Unprompted review
Advertisement
Rated 4 out of 5 stars

I appreciate the quick response to my…

I appreciate the quick response to my issue. It was difficult for me to navigate your website to manage my subscription though. Please inform me how to manage it without further emails, unless that is the only avenue. Otherwise I like your product and plan to continue, I just don’t need any more right now. Thank you

August 8, 2026
Unprompted review
Rated 5 out of 5 stars

The customer service was very good

The customer service was very good and helped me cancel my subscription. I hasn't realised that when I purchased the cream that it cane up as a subscription for every month. I found this out when I was charged for the next month and emails came through saying thst my next batch was on the way. Thus was too expensive for me to keep paying monthly. The customer service quickly rectified this for me and all cancelled now.

August 8, 2026
Unprompted review
Advertisement
Rated 3 out of 5 stars

I did get a quick response but…

I did get a quick response but I wish you made the subscription more obvious on the order form. I never want auto shipments, I like to manage my own. Also you made it difficult to cancel, I had to agree YES I want to cancel at least 6 times. Do better if you want me to continue to order your products. Thanks for listening.

August 7, 2026
Unprompted review
Advertisement
Rated 5 out of 5 stars

Helpful and professional

I emailed customer service as I didn't realise that I checked out of my order with the subscribe and save option. They were very quick to respond and solved my issue promptly. They were very helpful and professional.

August 7, 2026
Unprompted review
Rated 1 out of 5 stars

SCAM

SCAM: they sent the second order (subscription I tried to cancel) before I had even received the first order. They do not honor the 60 day satisfaction they tout on the website. Returning it costs almost as much as the product, why spend more money? So I have six jars of the stuff if anybody wants it before I throw it out.

August 7, 2026
Unprompted review
Advertisement
Advertisement
Rated 4 out of 5 stars

You could make it clearer on purchase…

You could make it clearer on purchase that the customer is entering into a subscription for delivery evey 4 weeks.
Saying that,contacting your customer services was easy and prompt reply and instructions to cancell recieved.well done.

August 6, 2026
Unprompted review
Rated 1 out of 5 stars

Product did not do a thing, returns/refunds impossible

Product did not do a thing. I ordered on May 30th. they were "genuinely sorry to hear that you didn't see the results you were hoping for" Was charged 3.99 for shipping. Arrived June 16th. Used until I ran out of product Aug. 3. Asked for a refund. first was told I was beyond 30 days, and offered a 15% refund as a "goodwill gesture" but the website clearly states that "60-Day Risk-Free Trial We stand behind our skincare and your satisfaction. That’s why every Cellu purchase comes with a 60-day risk-free trial. If you’re not in love with your results, you have up to 60 days after receiving your item to request a return — even if the product has been opened and used." when I pointed that out I was told I can return the empty containers but I have to pay the shipping cost - to some international address. no where on the website or the invoice does it say returns go to some international "fulfilment center". they offered a 25% refund, which I am tempted to take just to not deal with them any more, but I paid 83.97 for this worthless stuff and should get my full refund.

August 6, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look