Cellu 

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Rated 4 out of 5 stars

I appreciate the quick response to my issue. It was difficult for me to navigate your website to manage my subscription though. Please inform me how to manage it without further emails, unless that is... See more

Rated 5 out of 5 stars

The customer service was very good and helped me cancel my subscription. I hasn't realised that when I purchased the cream that it cane up as a subscription for every month. I found this out when I wa... See more

Rated 5 out of 5 stars

Easy to order guided by clear precise reviews from others. Delivered on time stated. Clear instructions on using the oil and have seen improvement in second week.

Rated 5 out of 5 stars

Product took a little longer than anticipated to arrive. The cream itself is very creamy and easy to apply. Been using every day since arrival, day and night. Can see some improvement but early days... See more

Company details

  1. Beauty Supply Store

Written by the company

Experience visibly firmer, smoother, younger-looking skin with every application.


Contact info

Breach of guidelines

All reviews

(326)

311 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Still waiting!!!!

It’s been 2 weeks since i ordered it and still don’t have it. Already starting on the wrong foot. It better work magic when it comes

August 6, 2026
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Rated 5 out of 5 stars

Love the product

Love the product! I am using a couple other lotions/oils for my arms and legs and find Cellu a much more condensed product. It lasts so much longer on my dry skin.

August 5, 2026
Unprompted review
Rated 1 out of 5 stars

Don’t order!

I ordered product via their website. Unfortunately, I developed an allergic reaction. Prior to the reaction, I had emailed asking different questions. Those emails were answered very quickly. Once I emailed about the allergic reaction, email responses from them slowed. I asked about returns (which according to their website I was well within the time frame). They told me they had partnered with an international shipping company and explained that the shipping costs would be my responsibility and probably high. They offered an immediate credit of 35%. I agreed. Still don’t have that refund. Then I asked if the different product that I had already ordered would have the same reaction. Getting responses again slowed. I told them I would refuse the shipment and would like a full refund for that. When the product came in, it came from California, not an international address. I refused the product. They said it still has to be returned through their international shipper. Their website says NOTHING about international shipping for returns.

August 5, 2026
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Rated 5 out of 5 stars

So far so good

I haven’t been using the eye cream for very long, but I like it so far. Seems to be working. My dark circles and bags under my eyes are less and my upper lids look better also. I will continue to use it.
Thank you

August 4, 2026
Unprompted review
Rated 1 out of 5 stars

Scam with an unwanted subscription, lies and delay tactics from customer service

I requested cancellation immediately after placing the order. In response, the company asked me to provide my name and email address, despite both being clearly included in the original email along with the order number. The following day, I was informed that the item had already shipped, which was not true. They then provided a tracking number that was linked to an unrelated shipment from two years ago. As a result, I filed a dispute with my bank to obtain a refund and blocked any future transactions with this company.

July 27, 2026
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Rated 1 out of 5 stars

Never received my order

Never received my order, I emailed to say either refund me or send the goods, and I’ve been charged again and still no delivery. It’s impossible to chase it as no one there knows what they are doing. I’m going to have to claim a fraud case with my bank account.

July 31, 2026
Unprompted review
Rated 3 out of 5 stars

Product I did not subscribe to!

I didn’t subscribe for this and I’m being charged already for more product! I’m trying to cancel and I’m not receiving any feedback back from the company! Pretty disappointed!☹️

August 3, 2026
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Rated 1 out of 5 stars

Beware when ordering

When ordering, they sneakily pre tick the subscription box, (which is in small print so you are less likely to notice it) and you have to untick this box if you don’t want continuing orders. This wouldn’t be such a problem if the company didn’t make it so difficult to stop the subscription, making out you have to do it through a special link which they keep promising to send you and it never arrives! Very poor customer service. Too soon to tell if the cream works but with such a dishonest company, I really doubt it!

July 15, 2026
Unprompted review
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