I appreciate the quick response to my issue. It was difficult for me to navigate your website to manage my subscription though. Please inform me how to manage it without further emails, unless that is... See more
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See what reviewers are saying
The customer service was very good and helped me cancel my subscription. I hasn't realised that when I purchased the cream that it cane up as a subscription for every month. I found this out when I wa... See more
Easy to order guided by clear precise reviews from others. Delivered on time stated. Clear instructions on using the oil and have seen improvement in second week.
Product took a little longer than anticipated to arrive. The cream itself is very creamy and easy to apply. Been using every day since arrival, day and night. Can see some improvement but early days... See more
Company details
Written by the company
Experience visibly firmer, smoother, younger-looking skin with every application.
Contact info
Netherlands
- info@getcellu.com
- getcellu.com
Breach of guidelines
Still waiting!!!!
It’s been 2 weeks since i ordered it and still don’t have it. Already starting on the wrong foot. It better work magic when it comes
Always gets back quickly which I love…
Always gets back quickly which I love and very helpful.
Thank you
Love the product
Love the product! I am using a couple other lotions/oils for my arms and legs and find Cellu a much more condensed product. It lasts so much longer on my dry skin.
Honest feedback on quality and…
Honest feedback on quality and effectiveness of product.
Don’t order!
I ordered product via their website. Unfortunately, I developed an allergic reaction. Prior to the reaction, I had emailed asking different questions. Those emails were answered very quickly. Once I emailed about the allergic reaction, email responses from them slowed. I asked about returns (which according to their website I was well within the time frame). They told me they had partnered with an international shipping company and explained that the shipping costs would be my responsibility and probably high. They offered an immediate credit of 35%. I agreed. Still don’t have that refund. Then I asked if the different product that I had already ordered would have the same reaction. Getting responses again slowed. I told them I would refuse the shipment and would like a full refund for that. When the product came in, it came from California, not an international address. I refused the product. They said it still has to be returned through their international shipper. Their website says NOTHING about international shipping for returns.
Excellent customer service and great…
Excellent customer service and great product
So far so good
I haven’t been using the eye cream for very long, but I like it so far. Seems to be working. My dark circles and bags under my eyes are less and my upper lids look better also. I will continue to use it.
Thank you
Scam with an unwanted subscription, lies and delay tactics from customer service
I requested cancellation immediately after placing the order. In response, the company asked me to provide my name and email address, despite both being clearly included in the original email along with the order number. The following day, I was informed that the item had already shipped, which was not true. They then provided a tracking number that was linked to an unrelated shipment from two years ago. As a result, I filed a dispute with my bank to obtain a refund and blocked any future transactions with this company.
Never received my order
Never received my order, I emailed to say either refund me or send the goods, and I’ve been charged again and still no delivery. It’s impossible to chase it as no one there knows what they are doing. I’m going to have to claim a fraud case with my bank account.
Product I did not subscribe to!
I didn’t subscribe for this and I’m being charged already for more product! I’m trying to cancel and I’m not receiving any feedback back from the company! Pretty disappointed!☹️
I like the lotion
I like the lotion. I have noticed a change in my skin, especially my hands. My skin is silky smooth also.
I will tell my friends about it.
Thanks!
I haven’t had it long enough to see…
I haven’t had it long enough to see lasting effects, but it feels lovely and smells ever so lightly of rose. So far so good
Beware when ordering
When ordering, they sneakily pre tick the subscription box, (which is in small print so you are less likely to notice it) and you have to untick this box if you don’t want continuing orders. This wouldn’t be such a problem if the company didn’t make it so difficult to stop the subscription, making out you have to do it through a special link which they keep promising to send you and it never arrives! Very poor customer service. Too soon to tell if the cream works but with such a dishonest company, I really doubt it!
Feedback was quick
Feedback was quick. Solution worked for me. Won’t have to worry about returning product.
They responded promptly and deal with…
They responded promptly and deal with the issue efficiently
Visible results in skin hydration…
Visible results in skin hydration immediately and skin firmness in the first week. Skin feels so soft and not greasy at all like most oils.
Makes my skin look and feel amazing
Makes my skin look and feel amazing, twice a day takes the crepe away! And it smells good
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