Getcleanpeople Reviews 

76
TrustScore 2.5 out of 5

2.7

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Review summary

Created with AI, based on recent reviews

Evaluating 58 reviews, most reviewers were unhappy with their experience overall. Many customers found that the products, particularly laundry sheets and dishwasher pods, did not clean effectively, often leaving clothes with odors, stains, or residue on dishes. Reviewers frequently reported issues with customer service, citing unresponsiveness, generic replies, and difficulty in obtaining refunds or replacements, especially when products were faulty or orders were incorrect or never arrived. Some people were dissatisfied with the refund process, noting that the company often refused to issue refunds or replacements, even for defective items or unreceived orders. Conversely, a small portion of people felt that the products cleaned well, appreciated the eco-friendly aspect, and experienced good customer service.

What people talk about most

Product

Reviewers mention ambiguous feedback about product, with some expressing satisfaction, praising their... See more

Quality

Customers had ambiguous experiences with quality, with many praising products for being thoughtfully made,... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, with many expressing significant frustration due... See more

Order

Customers consistently note ambiguous experiences with order fulfillment. While some reviewers report quick... See more

Refund

Clients share negative opinions on refund, with many reviewers reporting difficulties in obtaining a refund,... See more

Reviews shaping this summary

Rated 2 out of 5 stars

The laundry sheets didn't clean my husbands clothing nearly as well as the big box store liquid detergent we've used for years. They also didn't remove underarm sweat smell, even after 2 washes. Had t... See more

Rated 2 out of 5 stars

I have ordered several items from this company and so far so good . However I received 2 plastic hand wash reusable dispensers that I can just use time and time again with their hand wash tablets th... See more

Rated 2 out of 5 stars

BEWARE! SCAM. This company pretends to offer an exceptional product and offers deals on purchases. Unfortunately I fell for this and purchased 92 laundry sheets with an offer of 32 free for £25. I w... See more

Rated 2 out of 5 stars

I’m so disappointed that this product does not clean as expected. The first box of laundry sheets worked well. The second box definitely has a problem. My clothes are not clean and my family has also... See more


Company details

  1. #14 of 14 best companies in Cleaning Products Supplier
  2. #3 of 3 best companies in Dry Cleaner
  3. #2 of 2 best companies in Laundry
  4. #6 of 6 best companies in Laundry Service

Contact info

2.7

Poor

TrustScore 2.5 out of 5

76 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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2.7

All reviews

(76)

54 reviews in the last 12 months

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Rated 2 out of 5 stars

Laundry sheets not worth the money

The laundry sheets didn't clean my husbands clothing nearly as well as the big box store liquid detergent we've used for years. They also didn't remove underarm sweat smell, even after 2 washes. Had to re-wash everything using our old laundry soap.

November 1, 2025
Unprompted review
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Rated 5 out of 5 stars

I discovered Clean People last year

I discovered Clean People last year and am so happy! They have great customer service and products that are making my home and family healthier. I can’t believe the amount of plastic packaging and gross chemicals I used to bring into our home from cleaning products.

November 19, 2025
Rated 5 out of 5 stars

Clean People products are so handy with…

Clean People products are so handy with all the traveling I do. The laundry sheets and the laundry pods travel with me in my RV and then when I go to a laundromat they are so quick and convenient. Easy to carry around and don’t take up much space and clean my laundry so well.

November 19, 2025
Rated 5 out of 5 stars

I like the convenience & unscented…

I like the convenience & unscented laundry options. Cleans like it's supposed too and got out dinner stains. Easy to use and love getting laundry detergent delivered to my house. Customer support team responded within 2 business days when I had a question.

November 4, 2025
Rated 2 out of 5 stars

Not green at all

I have ordered several items from this company and so far so good . However I received 2 plastic hand wash reusable dispensers that I can just use time and time again with their hand wash tablets that you just add water to. However after only a few weeks the dispensers have stopped dispensing and are impossible to use . When I complained to Clean People they said that since it was more that 30
days since I received the order they were unable to issue a refund or replacement . When I challenged them to the fact that these were containers that were meant to last so save plastic and protect the environment by reusing them time and time again all they would say was it was their policy that after 30 days nothing could be done ! No mention of sustainability and the environment .
Won’t be using them again .

October 29, 2025
Unprompted review
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Rated 3 out of 5 stars

The "new" dishwasher tablets are not…

The "new" dishwasher tablets are not dissolving completely. Since I began using these tablets over the past week, tablets remained whole and left residue within my dishwasher. Very unhappy with this particular purchase. I have used the toilet tablets and washer pods, so far no issues.

October 15, 2025
Unprompted review
Rated 1 out of 5 stars

Terrible

Terrible, they don’t leave any scent on your laundry! Also didn’t get my ‘free 32 loads’ 😠

October 2, 2025
Unprompted review
Rated 1 out of 5 stars

These laundry sheets do not dissolve…

These laundry sheets do not dissolve properly. I found hard lumps of soap stuck to the clothes. Two cleaning cloths were stuck together and I could hardly get them apart. I also found soapy sticky spots on a pair of jeans. I put the laundry sheets directly into the washer drum as directed because it’s front loading. When that wasn’t working I dissolved a sheet into a cup of hot water and poured it into the soap dispenser. When the load was done there was thick sludge leftover in the bottom of the soap dispenser. It’s too late to return the box I have and all they offer is a credit. But I don’t want any of their products. I do not recommend these laundry sheets. I will be going back to liquid laundry detergent.

September 10, 2025
Unprompted review
Rated 1 out of 5 stars

Will not buy them again

This is a review for Clean People laundry detergent sheets. At first I thought they were doing a good job with getting my towels and dish towels clean but after 6 months the towels feel different, not soft and absorbent anymore and my dish towels are not absorbent anymore. I think it's most likely because there is plastic in the laundry sheets. Will not buy them again.

September 15, 2025
Unprompted review
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Rated 3 out of 5 stars

I bought these because I wanted to be environmentally responsible.

I bought these because I wanted to be environmentally responsible and do away with the plastic jug of detergent. I bought the pack of 96 loads and received a 32 load package free with the purchase. I got the Fresh and Clean scent, and that is the problem. There isn't any scent left on the clothes after they are washed! The first two washes, we didn't realize that the sheets are perforated, and meant to be used that way, and so we used 2 full sheets for our first 2 loads. No scent. My husband did his laundry this weekend, using only half a sheet and there is absolutely no scent left on the clothes. His clothes were dirty from working in the yard, kneeling in dirt and sweating. The jeans he wore did not come completely clean at the knees and had to be rewashed. He felt like the shirt he wore didn't small clean. He ended up rewashing with the orange bottle detergent we have always used, and will not use the sheets again. I feel that they are expensive, and since they don't perform as well as my other detergent, it was not a good purchase for us.

September 12, 2025
Unprompted review
Rated 1 out of 5 stars

This company is very dishonest

This company is very dishonest. Product is not effective and you get a subscription whether you ordered that way or not. You will never get an email regarding further orders so you can cancel, it just appears at your door. Pricey too. There is no way to unsubscribe on the website either. Really shoddy. Do not order!

September 3, 2025
Unprompted review
Rated 1 out of 5 stars

SOMETHING NEEDS TO BE DONE!!!

I ordered 2 boxes of Laundry and dryer sheets on August 14th. Which apparently it was delivered to "the front door" now, which door i have no idea.
So I contacted them. 1st email...Got the run around..can you check around your house or check with your neighbors?" Which I did right after receiving the UPS update saying it was delivered.
I contacted them saying that I didn't get the package...
They "sent me another one"
Never got it....
Back and forth emails. 5 different people... Texted with 3 different people....
Tried to call but "This line isn't monitored"????
They took the money out of my bank account but I Still do not have what I ordered and now it is September!!
HORRIBLE EXPERIENCE!!!
No refund and no product!! THEY STOLE MY MONEY!!!!!
THIS IS OUTRIGHT THEFT!!!
SOMEONE NEEDS TO DO SOMETHING ABOUT THIS COMPANY!!!!!!!!!

August 14, 2025
Unprompted review
Rated 1 out of 5 stars

Washing sheets damage whites

Dishwasher tablets are great but beware using the detergent sheets on whites- they’ve caused awful
Damage to my whites- come out with grey marks all over football shorts and yellow marks on other white items. So many clothes damaged. Minimal
Compensation in the form of store credit offered despite multiple requests. Poor customer service and a poor product not fit for purpose which is a real shame.

August 22, 2025
Unprompted review
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Rated 2 out of 5 stars

Not great

BEWARE! SCAM. This company pretends to offer an exceptional product and offers deals on purchases. Unfortunately I fell for this and purchased 92 laundry sheets with an offer of 32 free for £25. I waited a week for the product to arrive and thought there was a mistake as the sheets are tiny. They are little bigger than the palm of your hand. Ok, so maybe they are still useful, but my washing does not smell fresh or clean after use. I didn't get my free gift of the 32 sheets either. I asked customer service about this and they refused to send the free gift and ignored my complaint. Instead they send a very long email listing all the apprent great things their products do which is of no use to me now as my experience was far from great. It was completely irrelevant to send such an email as and I didn't feel like a vauld customer or that I had been taken seriously, just that they were being defensive and condescending towards me by showing off. Over £25 for some tiny sheets of paper that don't work I feel conned and robbed. Horrible experience.

The company has since been Intouch and sent some complimentary laundry sheets if I promised to change my review. Whilst this has made up somewhat for the experience I still would not order again due to the price. I've used the sheets a while now and they are average.

August 14, 2025
Unprompted review
Rated 1 out of 5 stars

I thought I was helping the environment…

I thought I was helping the environment by switching to your product, however, after following the directions to the letter, my laundry came out with white streaks all over my clothes. The door on my front loader had a big gob of goo (proper words elude me) stuck to it. Fortunately I had a back up jug of detergent on hand and finished my laundry without a problem. I have a picture to emphasize my disgust! Needless to say, your product will sit on my basement shelf as a reminder to myself that this effort to help the environment was a bust!

July 25, 2025
Unprompted review
Rated 1 out of 5 stars

I want to return my Clean People…

I want to return my Clean People products and get my money back and they will not work with me. I bought the product because of their false advertising, thinking it was a Canadian company but it is a Texas company perpetrating a scam on Americans. I won’t use their products and I want my money back!!

June 25, 2025
Unprompted review
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Rated 3 out of 5 stars

I like the environmental side of the…

I like the environmental side of the sheets but their stain removal was not very good. Customer service was amazing. Very fast reply. I didn’t receive an email reminding of my forth coming repeat order. When I contacted customer service they immediately gave me a refund

July 9, 2025
Unprompted review
Rated 1 out of 5 stars

A TOTAL Waste of Money!

These laundry sheets do NOT work. Being retired my clothes are nearly clean when they are washed. What little soil I may have, remains even after using twice the number of sheets recommended. As for any spots? FORGET IT! Any that happen to be be on my clothes remain after washing with these sheets, but come out after re-washing with traditional laundry detergent. I do not believe for one second the positive reviews. Could they have been paid for??

June 23, 2025
Unprompted review
Rated 1 out of 5 stars

You get nothing

I placed an order that was never delivered. When I emailed to question it I got an auto response that they would be in touch within 72 hours. After a week I emailed again, still no response. I cancelled my subscription and also got an auto response asking what they could do better to which I again complained of never receiving my product. Again I've gotten no response. I've had to resort to filling a dispute of charges with my credit card in an attempt to get my money back.

May 24, 2025
Unprompted review

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