Spoke with Dr. Umashankar Subramaniam by phone. He was helpful and thanked me for filling out my medical information. The Doctor said he has approved my prescription and asked if I had any high blood... See more
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Smooth and streamlined order processing. The site is very user-friendly & easy to navigate. I wanted to first determine the suitability of the weight loss medication without having to deal with the ha... See more
Decent but needs better communication The first part, signing up, scheduling and getting the prescription from the virtual appt was great. But then after that there was no communication for almost... See more
Company replied
I was nervous about doing something like this, but it was so fast and easy! My doctor tried to get my insurance to approve a different medicine almost 2 months ago. Said if that didn’t work, call the... See more
Company details
Information provided by various external sources
GetContrave.com prescribes the #1 prescribed weight-loss brand through a telemedicine consultation and delivers the product directly to your home or office
Contact info
United States
- getcontrave.com
4.4
Excellent
5K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 87% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Phone Call Assistance
Short wait time to talk with someone. Person was able to immediately help me to resolution. Very professional, helpful, and friendly.
May 21, 2026
Unprompted review
Reply from GetContrave
Thank you so much for your kind review, Michelle! We’re so glad to hear you had a short wait time and that our team was able to help resolve your issue quickly. We appreciate you taking the time to share your experience.
Great customer service from the NP and…
Great customer service from the NP and the telephone people
May 20, 2026
Unprompted review
PA appointment
I felt PA was thorough and knowledgeable regarding my existing medications and Contrave interactions. Very helpful.
May 17, 2026
Unprompted review
Reply from GetContrave
Thank you so much for the great review, Erika! We’re glad to hear your PA was thorough, knowledgeable, and helpful in reviewing your medications and potential interactions. We appreciate you trusting us with your care.
Katherine was helpful and informative
Katherine was helpful and informative. Using this method to obtain the meds is very helpful
and easy.
May 12, 2026
Unprompted review
Reply from GetContrave
Thank you so much for the 5-star review, Karen! We’re glad to hear Katherine was helpful and informative, and that the process felt easy and convenient. We appreciate you taking the time to share your experience.
Quick and easy procedure
Quick and easy procedure. Received my contrave in no time!
April 22, 2026
Unprompted review
Easy and Convenient!
Easy to use site and customer service has been very responsive!
April 29, 2026
Unprompted review
I truly felt heard and understood.
I truly felt heard and understood.
April 15, 2026
Unprompted review
cancelled my order months ago it auto…
cancelled my order months ago it auto renewed anyway. sent back the package and still haven't received a refund.
April 8, 2026
Unprompted review
Reply from GetContrave
Thank you for your feedback, Sam. For privacy reasons, we’re not able to review or discuss account details here.
Auto-refill settings and upcoming orders are visible within your account, and we typically send reminders in advance. That said, we’d be happy to take a closer look at your specific situation. Please reach out to our support team so we can review and clarify what happened.
Wonderful Dr, pharmacy slow
I really loved the Dr I spoke with. She was really kind and understanding. I would have given 5 stars because of her, she was amazing. The experience was super easy and i was so happy, but I'm still waiting for my script to get shipped and it's been 3 days now.
So 1 star for the pharmacy. 1 star for live chat. Live chat told me they'd get it done yesterday, when I actually gotll someone on there. I've tried chat several times and only once was someone available and we got disconnected. I'm not happy that the pharmacy is holding my script I paid over $300, 3 days ago and now it's the weekend. Funny how they're so efficient until they get your money.
March 25, 2026
Unprompted review
Reply from GetContrave
Thank you for your feedback, Melissa. We’re so glad to hear you had a great experience with the doctor. We’ll be sure to pass that along to her.
We’re sorry to hear about the delay and the difficulty reaching support. That’s not the experience we aim to provide. For privacy reasons, we can’t review order details here, but we’d like to look into this for you. Please reach out to our support team at (855) 288-8428 so we can check the status of your order and help get things resolved.
We appreciate you bringing this to our attention.
The customer service and interview were…
The customer service and interview were very professional
March 24, 2026
Unprompted review
Dr Schetto
Dr. Michael Schettino was very helpful during our discussion. He has good experience with the medication and was able to answer all my questions.
March 22, 2026
Unprompted review
You have improved the process over the…
You have improved the process over the last month. I tried at the first of February to get an on-line consult and refill my prescription but the process was useless. I tried again yesterday and things went smoothly.
March 18, 2026
Unprompted review
Reply from GetContrave
We really appreciate you giving us another try and sharing this with us. We’re so glad to hear things went much more smoothly this time around. We’re always working to improve the experience, so it means a lot to know that it’s making a difference. Thanks for sticking with us!
never got my refund said it was sent it…
never got my refund said it was sent it is still on my card
February 25, 2026
Unprompted review
Easy to answer medical history
Easy to answer medical history. Informed with multiple literature to read about the product.
March 4, 2026
Unprompted review
Website easy to follow. Great cost savings
Website easy to follow.
Appreciate the offer for discounted medicine as this cost - even including the physician telemedicine apt- is literally half of the out of pocket cost from my pharmacy.
Physician was expert and efficient.
March 1, 2026
Unprompted review
I'd recommend Contrave to anyone who is…looking to chose Contrave
I'd recommend Contrave to anyone who is looking for some help on losing weight. My experience with Contrave was fast and easy from my Telehealth visit to receiving my medication. I couldn't be happier with Contrave and im excited to start this journey towards a new me. Thank you Contrave.
February 24, 2026
Unprompted review
Reply from GetContrave
Thanks for taking the time to write such a nice review, Lisa. It’s great to hear the process felt fast and easy from your telehealth visit to receiving your medication. Thanks for sharing your experience and for trusting us to be part of your health journey. We’re cheering you on!
The NP was very friendly and…
The NP was very friendly and professional. Patient account representative responded to my concerns in a timely manner.
February 16, 2026
Unprompted review
Reply from GetContrave
Cynthia, we're so glad to hear you had a positive experience with both the NP and our patient support team. Friendly, professional care and timely communication are exactly what we aim for. Thanks so much for sharing your feedback!
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