GetContrave Reviews 5,355

TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 96 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the staff's helpfulness and expertise, noting that they take time to address individual needs and provide detailed explanations. The customer service is consistently praised for being efficient, easy, and responsive, making the overall process smooth and pleasant. Many people appreciate the quick and seamless user experience, from initial consultations to receiving medication, and value the availability of online doctors for prescription approvals. However, some customers also noted issues with the product itself, with a few finding it too strong or experiencing side effects like increased blood pressure. Additionally, a small portion of people felt that some practitioners were rushed or uninformative, failing to adequately answer questions or discuss medical regimens.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, helpfulness,... See more

Customer service

People report positive experiences with customer service, highlighting helpful and professional interactions.... See more

Service

Reviewers highlight positive aspects of service, often describing it as professional, helpful, and friendly.... See more

User experience

Users describe positive interactions with the user experience, often highlighting how simple and easy the... See more

Product

Customers had ambiguous experiences with the product, with some expressing satisfaction and recommending it... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was nervous about doing something like this, but it was so fast and easy! My doctor tried to get my insurance to approve a different medicine almost 2 months ago. Said if that didn’t work, call the... See more

Rated 5 out of 5 stars

My consult was with NP. Kathy Agiri. She was great. She really took the time to address my individual needs and made some recommendations. I appreciated her input. I am looking forward to starting th... See more

Rated 5 out of 5 stars

I loved the ease of the process. I used to get Contrave through my doctor who required me to go see him every month to receive my refill and had to deal with the pharmacy who made me call to get my or... See more

Rated 5 out of 5 stars

I really liked the Nurse Practitioner that I spoke with. We talked about the life changes that go along with taking Contrave and what some examples could be put into play even if it's 105 outside.


Company details

  1. Pharmacy

Information provided by various external sources

GetContrave.com prescribes the #1 prescribed weight-loss brand through a telemedicine consultation and delivers the product directly to your home or office


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

5K reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 78% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

It lasted like a minute

It lasted like a minute. I thought it was going to be 10 minutes explaining me more on medication for the $45 tele consult. But overall exited in trying Contrave !

December 28, 2024
Unprompted review
Rated 5 out of 5 stars

Very easy

Very easy. Was skeptical if this was real but after some research I believe it is the real
Deal. The sign up and appointment was very simple. The doctor was extremely nice.

December 10, 2024
Unprompted review
Rated 4 out of 5 stars

This was a very easy process

This was a very easy process. I took off one star because twice I had to reach out to Customer Service to address an issue. The first was a promo code I received but wasn’t able to enter because there was no place to enter the code during checkout-but they refunded me the difference quickly and with no issue. The second was trying to understand how my insurance benefit worked. In both instances I had to take extra steps that a better checkout process and faster communication would’ve resolved. Both times I reached out I got excellent, quick service.

December 10, 2024
Unprompted review
GetContrave logo

Reply from GetContrave

Thank you so much for your feedback, Shannon! We’re glad to hear the process was easy overall, and we really appreciate your patience as we worked to resolve those issues. We’re always striving to improve, and your comments about checkout and communication are valuable as we continue to refine the experience. We’re happy we could provide quick and helpful support, and we’ll be sure to take your suggestions into account moving forward.

Rated 5 out of 5 stars

The process was smooth

The process was smooth. I did have one hiccup where Dr. couldn’t connect and my phone number must have been wrong. Customer service help me figure out what happen and correct it. They rescheduled me. Dr. Sahar was very thorough with his assessment. He was easy to talk too. He was very empathetic.

December 2, 2024
Unprompted review
Rated 4 out of 5 stars

The ease and convenience of completing…

The ease and convenience of completing the application online was great. However, the demand of certain info before allowing moving forward on application was not so good. For instance I couldn't remember exact dates for using Contrave (start and finish) but there was no room allowing an explanation.

December 1, 2024
Unprompted review
GetContrave logo

Reply from GetContrave


Thank you for your feedback, Rosemary! We’re glad to hear that you found the application process easy and convenient. We understand that some of the information requested can be difficult to recall, and we appreciate you bringing that to our attention. We’ll definitely look into making the process more flexible in the future to allow for explanations where needed. Thanks again for sharing your experience!

Rated 5 out of 5 stars

Very well thought out site

Very well thought out site. Easy to use and fast

November 20, 2024
Unprompted review
GetContrave logo

Reply from GetContrave

Thanks for sharing your thoughts, Mike! We're so glad to hear it.

Rated 4 out of 5 stars

Pleasantly surprised and happy to try this service

The process is a little slow. I have a unique situation because I am transitioning from an injection to oral treatment for maintenance more so than actively trying to lose more weight. My medical history restricts the use of all other oral alternatives that are currently available. My prescription coverage for my current injectable is ending. I wasn't required to speak to a provider, but I would have appreciated the opportunity to do so. Regardless, the platform's ability to collect all of my medical history was very effective and easy to complete. Because the prescription approval process wasn't immediate, I feel much more confident about the integrity of the program and the provider. Based on the outcome, I believe the process moving slowly is justified and it is not something I would complain about. I simply believe a personal interaction would have been informative and helpful to understand how long the process is expected to take

November 18, 2024
Unprompted review
GetContrave logo

Reply from GetContrave

Thank you for sharing your thoughtful feedback, Stacey! We appreciate your patience with the process and are glad to hear that you found the platform effective and thorough in collecting your medical history. We understand your desire for a more personal interaction, and we’ll take this into account as we look to enhance the experience for our patients. Your confidence in our program and providers means a lot to us, and we’re here to support you every step of the way. If you have any additional questions or need further assistance, don’t hesitate to reach out. Wishing you all the best on your health journey!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look