Flex Reviews 3,468

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the ease and convenience of the payment process, which allows them to split rent payments and manage their budget more effectively. Many appreciate how this service reduces financial stress and helps them avoid late fees, making it easier to pay other essential bills on time. The app is consistently described as user-friendly and helpful for budgeting. However, some customers expressed dissatisfaction with the pricing structure, specifically mentioning unexpected or multiple charges for membership and surcharges. A few people also felt that the payment scheduling could be improved, with some experiencing issues with payment timing or difficulty reaching customer support for assistance with these concerns.

What people talk about most

Payment

Users describe positive interactions with payment, particularly appreciating the flexibility to split rent... See more

User experience

Reviewers mention positive feedback about user experience. Customers consistently praise the app's ease of... See more

Service

Reviewers highlight positive aspects of service, appreciating the convenience and assistance it provides.... See more

Price

Clients share ambiguous opinions on price. Many reviewers find the fees reasonable and appreciate how the... See more

Application

Consumers find the app to be positive, highlighting its ease of use and ability to help manage finances and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Flex makes it so much easier to deal with life's unexpected, without having to be late paying your everyday living expenses. A very easy and dependable process. Not having to pay rent in one huge ch... See more

Company replied

Rated 5 out of 5 stars

Flex helped me when I couldn’t figure out how to pay my rent without over-drafting my bank account. Really grateful to have this is an option! Works perfectly for people trying to keep a consistent, p... See more

Company replied

Rated 5 out of 5 stars

it helps me to fulfill other bills and leaves a little extra money when you need it and leaves with no worries about your rent being paid in full in time but only thing is knowing how to due somethin... See more

Company replied

Rated 5 out of 5 stars

Since signing on with Flex, my rent has been paid in a timely arrangement. Rent is the largest item listed. Other Budget items are now seemingly aligned in order, and withdrawn on time. Flex is a... See more

Company replied


Company details

  1. #146 of 252 best companies in Non-Bank Financial Service
  2. #94 of 182 best companies in Alternative Financial Service
  3. #55 of 85 best companies in Loan Agency

Written by the company

Split your rent. Pay on your schedule. Helping 2M+ renters pay rent since 2019. Flex is an app that’s changing the way the world pays and collects rent. We help renters and properties take the stress out of the first of the month. We pay rent when it’s due and let renters pay us back in smaller payments that fit their budget. With Flex, you can breathe easier and take control of your finances.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

3K reviews

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Rated 5 out of 5 stars

Bi Monthly Paychecks

Budgeting my month with split payments allows bi monthly paychecks to feel healthy. Saving and investing is noticeably easier when after the first payment of the month is sent I have a fair amount to get through the next 2 weeks.

April 22, 2026
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Reply from Flex

We love building features that make things easier - thanks for being with Flex!

Rated 5 out of 5 stars

I enjoyed using flex it was reliable…

I enjoyed using flex it was reliable and fast when I needed the extra assistance. It was a wonderful experience

April 21, 2026
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Reply from Flex

We love building features that make things easier - thanks for being with Flex!

Rated 5 out of 5 stars

Easy to use service

Easy to use service, and Reliable

April 21, 2026
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Reply from Flex

Love hearing this! Helping simplify rent is exactly why we built Flex.

Rated 3 out of 5 stars

So I had a payment that I needed to pay…

So I had a payment that I needed to pay on the 20th because that's when my paycheck came. Then it subscribed me for a penny rent which I don't understand and has me for an upcoming penny for the 30th word. I have a schedule payment on the 4th when I get paid again. I just don't understand these pennies because it's making me look like I'm not paying on time because I'm unaware and why do I have to deal with that? I kind of don't like this whole act

April 21, 2026
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Reply from Flex

We’re so sorry to hear you’re experiencing this issue. Please send us an email at help@getflex.com with the subject line “ATTN: Flex Customer Care” so we can follow up for you.

Rated 5 out of 5 stars

Extremely Helpful

I am paying a little more overall, however I can keep up with the payments easier this way!! This option has helped me out so much!

April 21, 2026
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Reply from Flex

Making rent easier is our favorite thing, glad it’s helping!

Rated 5 out of 5 stars

Very Helpful..Some days it says it will…

Very Helpful..Some days it says it will charge me tomorrow but then I get charged that same day...I do not like that I have tried to get in touch with someone but unable to reach anyone to assist me with this issue.

April 21, 2026
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Reply from Flex

We’re so sorry to hear you’re experiencing this issue. Please send us an email at help@getflex.com with the subject line “ATTN: Flex Customer Care” so we can follow up for you.

Rated 5 out of 5 stars

This service is an inexpensive aid to…

This service is an inexpensive aid to our financial plans. We have 2 paydays a month and neither of them is on the 1st. It's easier to make our budget work by splitting the rent payments.

April 21, 2026
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Reply from Flex

Love hearing this! Helping simplify rent is exactly why we built Flex.

Rated 3 out of 5 stars

Membership fee

I think it’s a little dumb to have to
Pay for a membership fee to have a little extra time to pay rent when we already have to pay a hefty fee

April 21, 2026
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Reply from Flex

Thanks for your honest review! We’re always working to improve, and your feedback is incredibly helpful in guiding our efforts.

We appreciate you giving us the chance to do better.

Rated 5 out of 5 stars

Flex has made single mom life easier

Flex has made single mom life easier. However I am paranoid about bills being late, so when flex says pending review and it’s the 2nd day of the month it makes me panic. 😂 That is my only complaint and Im sure it’s not on their part as they have to confirm rent and water with my property.

April 22, 2026
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Reply from Flex

Thanks for taking the time to leave feedback. Insights like this help us refine and enhance the app!

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