Flex Reviews 3,470

TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the ease and convenience of the payment process, which allows them to split rent payments and manage their budget more effectively. Many appreciate how this service reduces financial stress and helps them avoid late fees, making it easier to pay other essential bills on time. The app is consistently described as user-friendly and helpful for budgeting. However, some customers expressed dissatisfaction with the pricing structure, specifically mentioning unexpected or multiple charges for membership and surcharges. A few people also felt that the payment scheduling could be improved, with some experiencing issues with payment timing or difficulty reaching customer support for assistance with these concerns.

What people talk about most

Payment

Users describe positive interactions with payment, particularly appreciating the flexibility to split rent... See more

User experience

Reviewers mention positive feedback about user experience. Customers consistently praise the app's ease of... See more

Service

Reviewers highlight positive aspects of service, appreciating the convenience and assistance it provides.... See more

Price

Clients share ambiguous opinions on price. Many reviewers find the fees reasonable and appreciate how the... See more

Application

Consumers find the app to be positive, highlighting its ease of use and ability to help manage finances and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Flex makes it so much easier to deal with life's unexpected, without having to be late paying your everyday living expenses. A very easy and dependable process. Not having to pay rent in one huge ch... See more

Company replied

Rated 5 out of 5 stars

Flex helped me when I couldn’t figure out how to pay my rent without over-drafting my bank account. Really grateful to have this is an option! Works perfectly for people trying to keep a consistent, p... See more

Company replied

Rated 5 out of 5 stars

it helps me to fulfill other bills and leaves a little extra money when you need it and leaves with no worries about your rent being paid in full in time but only thing is knowing how to due somethin... See more

Company replied

Rated 5 out of 5 stars

Since signing on with Flex, my rent has been paid in a timely arrangement. Rent is the largest item listed. Other Budget items are now seemingly aligned in order, and withdrawn on time. Flex is a... See more

Company replied


Company details

  1. #146 of 252 best companies in Non-Bank Financial Service
  2. #94 of 182 best companies in Alternative Financial Service
  3. #55 of 85 best companies in Loan Agency

Written by the company

Split your rent. Pay on your schedule. Helping 2M+ renters pay rent since 2019. Flex is an app that’s changing the way the world pays and collects rent. We help renters and properties take the stress out of the first of the month. We pay rent when it’s due and let renters pay us back in smaller payments that fit their budget. With Flex, you can breathe easier and take control of your finances.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Flex has made single mom life easier

Flex has made single mom life easier. However I am paranoid about bills being late, so when flex says pending review and it’s the 2nd day of the month it makes me panic. 😂 That is my only complaint and Im sure it’s not on their part as they have to confirm rent and water with my property.

April 22, 2026
Flex logo

Reply from Flex

Thanks for taking the time to leave feedback. Insights like this help us refine and enhance the app!

Rated 5 out of 5 stars

Worry-free coverage

It’s an amazing process to be able to split rent in payments, allowing room for budget structuring. The app is easy to use.

April 21, 2026
Flex logo

Reply from Flex

We love building features that make things easier - thanks for being with Flex!

Rated 5 out of 5 stars

This is a great convenience

This is a great convenience! I'm able to budget accordingly and still have room for a little more fun. I'd recommend to everyone.
Thank you for the ease of paying rent.

April 21, 2026
Flex logo

Reply from Flex

Love hearing this! Helping simplify rent is exactly why we built Flex.

Rated 5 out of 5 stars

It's on time and I don't have to…

It's on time and I don't have to remember to send my payment
It just needs to make sure that it doesn't try before the date I set it for.

April 21, 2026
Flex logo

Reply from Flex

Appreciate both the love and the feedback. We’re always looking for ways to make things even easier!

Rated 5 out of 5 stars

Flex is great!!! Highly recommended

Flex is great they make sure my rent is on time and leaves me wiggle room to have extra money in between pay periods. I highly recommend them.

April 21, 2026
Flex logo

Reply from Flex

We love building features that make things easier - thanks for being with Flex!

Rated 5 out of 5 stars

Great help

Great help. Instead of paying a whole amount of my rent I can make it in two payments. The application process is easy and quick response.

April 24, 2026
Flex logo

Reply from Flex

Love hearing this! Helping simplify rent is exactly why we built Flex.

Rated 3 out of 5 stars

Flex Review (Too many Fees)

I like Flex App because it helps with splitting and balancing Payments. Which has been fantastic. But what I dislike is all the Fees & Surcharges.

-There’s a $14.99 Monthly fee just for using the app then an additional $9.99 surcharge fee that’s added to your payment for each installment (x2) which amounts to $19.98.

So in total you’re paying about $35.00 in fees each month which I think is a bit much.

April 22, 2026
Flex logo

Reply from Flex

Appreciate both the love and the feedback. We’re always looking for ways to make things even easier!

Rated 4 out of 5 stars

Asking you to resend what you sent me?In response to my survey

I did your survey already. And you did answer me. My phone was acting up and I did not get a chance to read what you wrote back to me. If you can and you can find it, please resend it to me. I would appreciate it

April 21, 2026
Flex logo

Reply from Flex

We’re on it! A member of our Flex team is reaching out to you directly. We look forward to getting this resolved for you.

Rated 5 out of 5 stars

Peace of MIND

I appreciate being able to break my payment up.i was very skeptical at 1st but I wanted to see how the process work,so 3 months later I love it

April 22, 2026
Flex logo

Reply from Flex

Feedback like this keeps us motivated—thanks for being part of the Flex community. 💜

Rated 5 out of 5 stars

My experience with flex is great,this…

My experience with flex is great,this company comes in handy& its beyond greatness it saved my life.Thank you Flex.

April 20, 2026
Flex logo

Reply from Flex

We love building features that make things easier - thanks for being with Flex! 💜

Rated 5 out of 5 stars

Prince is really great

Prince is really great. This is an app that will really help you out.

April 22, 2026
Flex logo

Reply from Flex

We love building features that make things easier - thanks for being with Flex!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look