I had a good experience when asking for a refund, with help from Marc, the webchat agent concerned. By mistake, I made a payment that I didn’t intend to Get for Gifts, and they handled my request f... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Resolved SCAM: The day I realized they'd fraudulently lured me into a web trap and took steps to disconnect from them, I contacted them, stating the fraude and demanded my money back. With in a fe... See more
The Agent is very curteous. He is willing to assist what the client is asking. My request was being granted and it's an ectra mile act for an employee. That's what customer service is all about. Thank... See more
It took me 3 times to get this sorted out, because I didn't request this account to be opened, but very happy now that you've been so helpful, in helping me get a refund. Very much appreciated.the is... See more
4.1
Great
221 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Agent Mila promised me that the payment…
Agent Mila promised me that the payment for £30.58 pending to be taken from my bank account would NOT be taken, but it has gone from my account today. Very cross.
May 11, 2025
Unprompted review
The service is great
Alero service is great, take time to really help customers, and make customers feel comfortable
May 8, 2025
Unprompted review
ToysZone.site
ToysZone.site, The consultant Naya was very kind, agreed with my question about payment. The best professional in his field.
May 3, 2025
Unprompted review
You are responding very fast and helpful
April 30, 2025
Unprompted review
By accident
By accident, my daughter created a subscription on our desktop computer when she was looking for jewelry for herself. The company Getforgifts started to charge credits from my account of about 45 euros, when I noticed this I decided to cancel the subscription, but this service turned out to be paid for 7 euros, so I decided to do it for free with a 14-day period. But it did not work and another 45 euros disappeared from my bank account. On the third occasion I decided to cancel the subscription immediately and for a fee to have peace of mind. As soon as I did this, all the points on my membership account disappeared and I never got my money back. I warn everyone against this company!
April 27, 2025
Unprompted review
Emily sorted my problem very…
Emily sorted my problem very professionally. I'm happy with the out come 😁🌺❤️
April 20, 2025
Unprompted review
The customer service was top notch
The customer service was top notch. Answered and helped me quickly. Very trustworthy.
April 9, 2025
Unprompted review
Alero contacted
April 7, 2025
Unprompted review
It was as when l went onto chat the…
It was as when l went onto chat the agent who l chatted with his name was Dylan was so helpful
March 30, 2025
Unprompted review
Accomodating
Proper assistance was given. And request was process immediately
March 19, 2025
Unprompted review
Issues were attended promptly
My queries and the issue I had experienced were attended by Alhby with kind assistance. Thank you!
March 8, 2025
Unprompted review
Alero contacted
February 12, 2025
Unprompted review
issue addressed
February 9, 2025
Unprompted review
Escalating team helped me with…
Escalating team helped me with inquiries and made sure that everything will go smoothly.
February 5, 2025
Unprompted review
Good service
Good service
Thank you for the refund
Hope yo receive it as soon as possible.
January 22, 2025
Unprompted review
Refund request well handled
I had a good experience when asking for a refund, with help from Marc, the webchat agent concerned.
By mistake, I made a payment that I didn’t intend to Get for Gifts, and they handled my request for a refund very well. I particularly appreciate the personal attention that Mark,the customer service assistant, gave me. He understood the issue and went out of his way to make sure I was happy with the way my request was handled.
January 21, 2025
Unprompted review
Good Customer Support hy Paula..
Good Customer Support hy Paula... Handled it fast and friendly..
January 20, 2025
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.