I had a good experience when asking for a refund, with help from Marc, the webchat agent concerned. By mistake, I made a payment that I didn’t intend to Get for Gifts, and they handled my request f... See more
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Resolved SCAM: The day I realized they'd fraudulently lured me into a web trap and took steps to disconnect from them, I contacted them, stating the fraude and demanded my money back. With in a fe... See more
The Agent is very curteous. He is willing to assist what the client is asking. My request was being granted and it's an ectra mile act for an employee. That's what customer service is all about. Thank... See more
It took me 3 times to get this sorted out, because I didn't request this account to be opened, but very happy now that you've been so helpful, in helping me get a refund. Very much appreciated.the is... See more
4.1
Great
221 reviews
Hasn’t replied to negative reviews
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Good customer service
January 16, 2025
Unprompted review
Buena atencion la de Casillas.
January 15, 2025
Unprompted review
Problem solved
The service was great! I had some issues with a subscription, but when I told the customer service, the employee, Emily, was quick to help me, and I got all of my money refunded.
January 6, 2025
Unprompted review
A big thank you goes to Mr
A big thank you goes to Mr. Marschall Supervisor who helped me a lot. Contacting the agents was easy via chat and they solved my problems and I thank them for that. All in all a great company. I give them 5 stars and a 👍 up
January 7, 2025
Unprompted review
Thanks for the help Edith
January 6, 2025
Unprompted review
Nela is so helpful and issue was…
Nela is so helpful and issue was addressed by her
January 6, 2025
Unprompted review
Anne has helped with the…
Anne has helped with the misunderstanding we had with our order. Thank you
December 31, 2024
Unprompted review
Great service from “Diamond” in…
Great service from “Diamond” in customer services
November 22, 2024
Unprompted review
It took me 3 times to get this sorted…
It took me 3 times to get this sorted out, because I didn't request this account to be opened, but very happy now that you've been so helpful, in helping me get a refund. Very much appreciated.the issue was addressed and very happy with the results. Many thanks.
December 3, 2024
Unprompted review
Helpful manager
Thank to sama your escalation manager sort out an issue with a problem I had was hopefully sorted and as a visually sighted person I can't thank her enough and your company should be proud to have her working for you
December 13, 2024
Unprompted review
good experience
good experience - fast contact and answer with support service
- Philippe -
November 25, 2024
Unprompted review
Imani was very nice in communication
Imani was very nice in communication, and the communication was fast as well.
November 18, 2024
Unprompted review
positive experience
good experience and good customer support. very prompt and helpful, they listened and quicky dealt with my request. very good explanation. overall, very happy with the interaction, thank you.
November 7, 2024
Unprompted review
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