Orderd on the 5th of march. Its now 13th of september and I still have no package or refund. #1967152 has never left the warehouse. I've been in contact with their support team already since the en... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Ordered 3 items on July 1st, it advertises delivery internationally 5-7 working days. Over the course of a month I had repeatedly tried to contact them but it seems they’re run by robots since every r... See more
Company replied
I got a bunch of bodysuits in different colours to build my wardrobe and I am happy with them, the fit suits a taller person.
Company replied
Ordered there a year ago. The Croptops and a bikini. The bikini sadly wasn't fitting at all. Asked to return it. They told me to keep it, and how I want the refund. Choose it for the heyshape account.... See more
Company replied
Company details
Written by the company
Celebrating women in every form | Free worldwide shipping 🫶
Contact info
9450 Southwest Gemini Drive, PMB 95258, 97008, Beaverton, United States
- +1 (971) 238-5850
- support@heyshape.co
- getheyshape.com
Breach of guidelines
I ordered one bodysuit a year ago and I…
I ordered one bodysuit a year ago and I liked it, it took about 6 weeks to arrive though.
I thought I’d order some more. BIG mistake. Placed the order in February, by April when it hadn’t turned up I chased and chased and chased. Finally in May I got a response to say it hadn’t been shipped yet due to supply chain issues. I asked them to cancel…it is now the end of July and approx. 15 emails later, I am still waiting on my refund with the same generic ‘thank you for your patience whilst I personally investigate this matter’ emails as response to any emails I send them. Even at that, it’s usually about 5-6 days before they send their scripted generic response with absolutely no resolution or progress since the last response.
I am unsure at this point whether or not I’ll ever see that money.
I do not recommend, if zero stars were an option I would have rated them zero!
July 29, 2026
Unprompted review
Reply from HEYSHAPE
Hi there,
We’re truly sorry to hear about your negative experience with us. In order to assist you better, could you please provide the email address you used to place your order?
Additionally, please get in touch with our team via support@heyshape.co and let us know you're reaching out from Trustpilot. We would like to work with you to resolve the issue and ensure your satisfaction.
We value your feedback and are committed to making things right for you.
The HEYSHAPE Team
Advertisement
Do not order from Heyshape.
Do not order from Heyshape.
Waited over a month for my order which by the way never came. Emailed and got a reply but no actions taken as stated in email. Asked for a refund and 2 weeks later nothing. Emailed again and still no refund. Avoid ordering from Heyshape.
June 13, 2026
Unprompted review
Reply from HEYSHAPE
Hi there,
We’re truly sorry to hear about your negative experience with us. In order to assist you better, could you please provide the email address you used to place your order?
Additionally, please get in touch with our team via support@heyshape.co and let us know you're reaching out from Trustpilot. We would like to work with you to resolve the issue and ensure your satisfaction.
We value your feedback and are committed to making things right for you.
The HEYSHAPE Team
Highly peculiar products
Delivery took well over a month. Items are bizarre- very small, impossibly tight and not stretchy. The waistbands are sewn with non-elastic thread, so instead of stretching as one might expect they just ripped the first time I tried them on. I cannot be bothered going through some ridiculous returns process, so am chalking up to experience.
- Edit - I don't want to reach out, thank you - I don't want your products and I don't have time for a protracted international back and forth. I recommend going forward that you consider using elastic more.
July 29, 2026
Unprompted review
Reply from HEYSHAPE
Hi there,
We’re truly sorry to hear about your negative experience with us. In order to assist you better, could you please provide the email address you used to place your order?
Additionally, please get in touch with our team via support@heyshape.co and let us know you're reaching out from Trustpilot. We would like to work with you to resolve the issue and ensure your satisfaction.
We value your feedback and are committed to making things right for you.
The HEYSHAPE Team
Update on my previous review.
Update on my previous review.
After having to wait weeks for a response to any email, after leaving an accurate review of my experience (which was abysmal) they miraculously emailed right away to address my 1 star and tell me that my refund has been escalated (again?) and they’re processing as quickly as possible. For everyone to know, that was now 6 weeks ago and still no refund. In total that’s 14 weeks now.
Don’t buy from this company.
July 29, 2026
Unprompted review
Reply from HEYSHAPE
Hi there,
We’re truly sorry to hear about your negative experience with us. In order to assist you better, could you please provide the email address you used to place your order?
Additionally, please get in touch with our team via support@heyshape.co and let us know you're reaching out from Trustpilot. We would like to work with you to resolve the issue and ensure your satisfaction.
We value your feedback and are committed to making things right for you.
The HEYSHAPE Team
Do not order!!!
Since 5 March 2026. No order received. And NO refund received. Zero stars!! Terrible!!!!! 😡
March 5, 2026
Unprompted review
Reply from HEYSHAPE
Hi there,
We're sorry to hear about your negative experience with us. Please get in touch with our team via support@heyshape.co and we'll try our best to solve this issue together.
Team HEYSHAPE
Advertisement
What can I say
What can I say? I ordered 9 bodysuits as a Mother’s Day gift for my significant other and 3 months later I still have not received anything. Their customer service is absolutely terrible. No way to contact them via call and other than an automated email I have not received any response. I have written at least 5 separate emails, reached out on Instagram and no one cares to reach out to make things right.
July 28, 2026
Unprompted review
Reply from HEYSHAPE
Hi there,
We’re truly sorry to hear about your negative experience with us. In order to assist you better, could you please provide the email address you used to place your order?
Additionally, please get in touch with our team via support@heyshape.co and let us know you're reaching out from Trustpilot. We would like to work with you to resolve the issue and ensure your satisfaction.
We value your feedback and are committed to making things right for you.
The HEYSHAPE Team
Never received items or refund
I placed an order over four months ago and it was never shipped. Despite emailing customer service multiple times, and receiving replies promising assistance, nothing was ever resolved.
I requested a refund, but I still haven't received it. The lack of communication and failure to deliver either the product or a refund is completely unacceptable.
Based on my experience, I would strongly advise others to avoid buying from HeyShape unless you're prepared to risk losing your money. Customer service was extremely disappointing, and I won't be purchasing from them again.
July 28, 2026
Unprompted review
Reply from HEYSHAPE
Hi there,
We’re truly sorry to hear about your negative experience with us. In order to assist you better, could you please provide the email address you used to place your order?
Additionally, please get in touch with our team via support@heyshape.co and let us know you're reaching out from Trustpilot. We would like to work with you to resolve the issue and ensure your satisfaction.
We value your feedback and are committed to making things right for you.
The HEYSHAPE Team
Scammed.
Never got a refund for an order that is more then 6 months from the order. Emailed multiple times, had replys but nothing was ever done asked for a refund never received it. Absolute scam. Customer service a joke. Unless you want to give away your money shop somewhere else
April 21, 2026
Unprompted review
Reply from HEYSHAPE
Hi there,
We’re truly sorry to hear about your negative experience with us. In order to assist you better, could you please provide the email address you used to place your order?
Additionally, please get in touch with our team via support@heyshape.co and let us know you're reaching out from Trustpilot. We would like to work with you to resolve the issue and ensure your satisfaction.
We value your feedback and are committed to making things right for you.
The HEYSHAPE Team
Ordered from these back in March
Ordered from these back in March. Still havnt received any of my items and have reached out to them 56 times via email and can’t call them. Spent over $300 and the services is absolutely disgusting!! Will be reporting them & taking further action to get this site shut down!!!! DO NOT BUY FROM HERE!
March 19, 2026
Unprompted review
Reply from HEYSHAPE
Hi there,
We're sorry to hear about your negative experience with us. Please get in touch with our team via support@heyshape.co and we'll try our best to solve this issue together.
Team HEYSHAPE
Advertisement
Ordered 2 shapewear items
Ordered 2 shapewear items. Paid extra for expedited shipping (2 to 4 days). Here I am 11 days later and they still have not shipped. The company offered me 20% off my next order…Ummm NO. Will never order again from here. Requested a refund and to cancel my order seeing as it hasn’t shipped yet…and I have recieved no response.
Update.. So I did a review and got an email asking me to contact them at the their help center. I have done this 3 times also tried to call the customer service but the number is not equipped for incoming calls. Starting to feel like a complete scam. So frustrated
July 15, 2026
Unprompted review
Reply from HEYSHAPE
Hi there,
We’re truly sorry to hear about your negative experience with us. In order to assist you better, could you please provide the email address you used to place your order?
Additionally, please get in touch with our team via support@heyshape.co and let us know you're reaching out from Trustpilot. We would like to work with you to resolve the issue and ensure your satisfaction.
We value your feedback and are committed to making things right for you.
The HEYSHAPE Team
Do not use this company
Do not use this company. These products take months to arrive, if they arrive at all and come from China.
You cannot speak to customer service they simply offer you discounts off future purchases. Save yourself the pain and use a proper company
July 20, 2026
Unprompted review
Reply from HEYSHAPE
Hi there,
We're sorry to hear about your negative experience with us. Please get in touch with our team via support@heyshape.co and we'll try our best to solve this issue together.
Team HEYSHAPE
Ordered in April
Ordered in April. Got email that it’s dispatched. Weeks went by and I followed up. They said all orders are delayed. Requested to have it cancelled and wanted my refund. Been waiting for refund since May. AVOID THIS COMPANY. DO NOT ORDER, they don’t return your money
April 10, 2026
Unprompted review
Reply from HEYSHAPE
Hi there,
We’re truly sorry to hear about your negative experience with us. In order to assist you better, could you please provide the email address you used to place your order?
Additionally, please get in touch with our team via support@heyshape.co and let us know you're reaching out from Trustpilot. We would like to work with you to resolve the issue and ensure your satisfaction.
We value your feedback and are committed to making things right for you.
The HEYSHAPE Team
They don’t even deserve 1 star.
They don’t even deserve 1 star.. took my money and kept promising order for 3 months but never sent, also not giving me a refund.
Scammers
July 27, 2026
Unprompted review
Reply from HEYSHAPE
Hi there,
We’re truly sorry to hear about your negative experience with us. In order to assist you better, could you please provide the email address you used to place your order?
Additionally, please get in touch with our team via support@heyshape.co and let us know you're reaching out from Trustpilot. We would like to work with you to resolve the issue and ensure your satisfaction.
We value your feedback and are committed to making things right for you.
The HEYSHAPE Team
Advertisement
Scam!
I ordered bodysuits at the start of the year, they hadn’t arrived after 1 month so I contacted the company to query this. I was told time and time again that shipping was delayed due to issues in the Middle East. I chased delivery again numerous times after this as the months carried on passing by. In the end, due to the company refusing to give me a solution or refund I applied for a charge back through my bank account. This is the only way I was able to get my money back - the company does not want to help.
July 26, 2026
Unprompted review
Reply from HEYSHAPE
Hi there,
We're sorry to hear about your negative experience with us. Please get in touch with our team via support@heyshape.co and we'll try our best to solve this issue together.
Team HEYSHAPE
Total scam ordered in April received…
Total scam ordered in April received nothing DO NOT USE!!!!
July 26, 2026
Unprompted review
Reply from HEYSHAPE
Hi there,
We're sorry to hear about your negative experience with us. Please get in touch with our team via support@heyshape.co and we'll try our best to solve this issue together.
Team HEYSHAPE
Communication a bit slow, everything else just fine
Ordered there a year ago. The Croptops and a bikini. The bikini sadly wasn't fitting at all. Asked to return it. They told me to keep it, and how I want the refund. Choose it for the heyshape account. Took several mails until the whole money was refunded, then I ordered two of the croptops again in June. Were sent by July and arrived a week afterwards. Except for the really long time it took for the refund, I like the company and the Tops.
June 11, 2026
Unprompted review
Reply from HEYSHAPE
Hey gorgeous,
Thank you so much for your awesome review! We're thrilled to hear that you’re enjoying HeyShape. Your support and feedback mean the world to us. If you ever have any questions or need assistance, please don't hesitate to reach out.
Stay fabulous!
The HEYSHAPE Team
If I could give 0 stars I would
If I could give 0 stars I would. I placed my order 6 months ago and my order hasn’t shipped yet. I’ve been in contact with multiple customers service representatives and none have been able to give me a refund or tell me when the order will be on its way. One person even sent me an email saying it was delayed because of the conflict going on in the Middle East? Which makes no sense unless their warehouse is in the Middle East. I really want a refund but the company refuses to give me one even after being in touch with them for the last 5 months. I am never buying from this company again because of the shipping issues. I’ve never been waiting for an order this long and neither has anyone else I know. I feel robbed. And before the company replies to this comment just know I won’t be happy until I get a refund.
July 25, 2026
Unprompted review
Reply from HEYSHAPE
Hi there,
We're sorry to hear about your negative experience with us. Please get in touch with our team via support@heyshape.co and we'll try our best to solve this issue together.
Team HEYSHAPE
Advertisement
DO NOT ORDER- SCAM AND SCUM
July 26, 2026
Unprompted review
Reply from HEYSHAPE
Hi there,
We’re truly sorry to hear about your negative experience with us. In order to assist you better, could you please provide the email address you used to place your order?
Additionally, please get in touch with our team via support@heyshape.co and let us know you're reaching out from Trustpilot. We would like to work with you to resolve the issue and ensure your satisfaction.
We value your feedback and are committed to making things right for you.
The HEYSHAPE Team
AWFUL!!!!!!!
AWFUL!!!!!!!! Made an order in December, spent £100…. It’s now July!!! I’ve messaged them and they keep sending me the same message saying it’s because of Iran.
Then they said they have authorized a refund……. Never received this refund.
I keep on messaging them and no reply now!!!!!
July 25, 2026
Unprompted review
Reply from HEYSHAPE
Hi there,
We’re truly sorry to hear about your negative experience with us. In order to assist you better, could you please provide the email address you used to place your order?
Additionally, please get in touch with our team via support@heyshape.co and let us know you're reaching out from Trustpilot. We would like to work with you to resolve the issue and ensure your satisfaction.
We value your feedback and are committed to making things right for you.
The HEYSHAPE Team
Beware when ordering from this company
Beware when ordering from this company. They take your payment but never send the items, and getting a refund has been impossible. I placed my order six months ago and am still waiting, with no product and no refund.
Even after constantly contacting support via my requested email address I am still waiting for my refund.
July 25, 2026
Unprompted review
Reply from HEYSHAPE
Hi there,
We’re truly sorry to hear about your negative experience with us. In order to assist you better, could you please provide the email address you used to place your order?
Additionally, please get in touch with our team via support@heyshape.co and let us know you're reaching out from Trustpilot. We would like to work with you to resolve the issue and ensure your satisfaction.
We value your feedback and are committed to making things right for you.
The HEYSHAPE Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.