HEYSHAPE 

After my last review from July 5th (I'm still waiting on an order from the beginning of the year), there was a quick response that they saw my review and that they would work on getting my money back. Three weeks later and I still didn't see anything. I also don't get a response on my emails. Don't buy here!

Ordered in April, they took my money and its 24th July 2026, am still waiting for my order and no refund, despite several emails. Shame snd a con company so DON'T order.

Avoid this company.

I placed an order for two bras in February. After waiting approximately three months and receiving nothing but excuse after excuse as to why my order hadn't been shipped, I finally cancelled my order on 25 May and requested a full refund. My cancellation was acknowledged and processed immediately.

Despite this, I have still not received my refund. I have made multiple attempts to follow up and recover the money they took from me, but as of today I am still out of pocket. To make matters worse, they have now stopped responding to my emails altogether.

This has been an incredibly frustrating experience. The customer service has been appalling, with repeated delays, broken promises, and now complete silence.

Based on my experience, I would strongly advise others to think carefully before purchasing from HeyShape. I never received the products I paid for, and months later I am still waiting for my money to be returned.

Kan ikke svare tilbage på deres svar. Så det kommer her.

This is the same answer I’ve been getting for the last six months. Whenever I write saying I want my money back, I get a standard reply thanking me for my patience.
When I write that I’m disappointed, they say my money is on the way... I have six different email threads going with them, and all the answers are the same—robotic replies! I don’t know how to get my money back, but I know I’ll keep trying.

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Jeg har aldrig modtaget mine penge tilbage, eller det tøj jeg har bestilt.
Bestilte start feb. og hører kun tilbage fra mine mail fra robot.
Jeg er meget skuffet.

Absolutely atrocious customer service. Items ordered in April and still no sign of anything being despatched almost 4 months later. Customer service is about as useful as a chocolate teapot as responses are all AI generated and never acknowledge my requests for a refund. They simply ask me to be patient. I’m sorry, but if a business cannot fulfil an order then they should not be taking people’s money. I have resorted to making a chargeback claim via my credit card company. I urge everyone to boycott this company and put them out of business so they don’t continue to rip people off.

Even the responses on here are all identical and AI generated. There is seemingly no human interaction. Is this actually a genuine business or just a front for fraudulently obtaining innocent people’s hard earned money?

I ordered shapewear from your company on 15th June for a wedding I was attending on 27th June. At the time of ordering, the stated delivery time frame was only a few days, and I received an email the following day advising that my order was "on its way."
After hearing nothing further, I contacted your customer service team on 22nd June and was informed that there were delays due to a high volume of orders. This was very frustrating, as it directly contradicted the earlier update indicating that my order had already been dispatched.
As the item would not arrive in time for the wedding, I cancelled the order and requested a refund. I subsequently received confirmation on 25th June and again on 28th June that my refund was being processed.
It has now been over a month, and I have still not received the refund. I have also emailed the support team for an update and have received no response.
I am extremely disappointed with the lack of communication, the conflicting information provided regarding my order status, and the excessive delay in receiving a refund for goods that were never delivered. I would appreciate an immediate update on the status of my refund and confirmation of when I can expect the funds to be returned to my account.

DO NOT ORDER FROM HAYSHAPE!
This company is a scam, I ordered my post op bra on July 8th with expedited shipping which was supposed to take 2-4 business days to arrive . It’s now July 22nd with no update to delivery. I emailed customer care and they got back to me two days ago saying that this order has been delayed due to high order volume, but didn’t provide an ETA - I emailed them back asking to cancel the order and refund because I no longer need the item and have no information to when it will arrive. They have not replied and after looking into this company I have realized that this is what they do unfortunately is ghost their customers.

Ordered on April, still no delivery. Few vague replies to my questions from customer service. Very disappointed, don' t recommend ordering from them.

I ordered weeks ago and apparently my order got lost they said they would resend. Im still waiting. Their customer service is atrocious automated replies. Difficulty trying to get a refund. Very very disappointed. Had bought before and never had these problems. Im at my wits end ,trying to get someone to reply .

Hi! I have been chasing and been promised a refund for 5 + months after my package was never posted, to which they apologised and confirmed. They keep responding to my emails saying it will be refunded within 7 days, then apologising when it isn't, and saying the same thing again. I have realised this is some kind of strange strategy / to avoid the refund and I beleive they do this, hoping people won't follow up. I've been extremely patient and continuously follow up but the refund just never comes...

Do not trust this company. I ordered in February, chased in March, asked for a refund by April (which they accepted) and here I am in late July, still waiting...

I would strongly advise against buying from HeyShape.

I placed my order in March 2026 and, to this day, I have still not received the goods I paid for. Despite my attempts to resolve the issue, my order was never fulfilled, and I ultimately reported the transaction to my bank as fraud.

Extremely disappointed in this company. I would not recommend anyone to order from here. I ordered a post-op surgery bra on 17th February 2026. By 3rd March 2026, I had not received my item despite receiving confirmation that it had been shipped. I emailed to cancel my order and request a refund. I received a delay response saying that my order was on its way. I emailed again stating that I did not want the item anymore, but wished for a full refund. Despite numerous chasing emails over a month period, I have still not received a refund nor have I received the item so I could return it in the standard way. They have essentially stolen my money and breached the Consumer Rights Act 2015 as well as the Consumer Contracts Regulations 2013.

Ordered on the 23rd Feb. No items and no refund after multiple attempts to contact them!
Stay away!

Ordered 3 items on Feb 22/26. Order couldn’t be processed for 3 months due to delivery. Asked to cancel order and get a full refund back in May, received an email stating that my refund is in process. Followed up in June inquiring about the refund and got another email stating refund in process and may take 5 to 10 business days. It is now July and still waiting for$134.47.

Despite MONTHS of waiting since April, the shipping tracking still shows the same "processing" status and there has been no further movement. I have waited a long time for this item as it was intended to be a gift, and it is no longer needed. I am very disappointed in their customer service emails as well since I have never received any further action than "wait". I was so excited to try their items, but now I lost my trust in this brand completely.

SCAM!!!!! No products dispatched, no refund processed, purely automated customer service responses. DO NOT FALL FOR IT.

Don’t buy from this company !!! I’ve been waiting since February for an order and they just keep making excuses when I reach out. I ordered previously with no issues but currently I can’t say anything positive about this company that I used to recommend. Poor customer service and when a refund is asked for due to products never even being shipped months after a order is placed they have the cheek to offer 20% “as a sorry” on the next order. Absolutely disgusting practices as a business.

They also have removed any negative comments on their Facebook page.

I only puut 1 * because i was not able to nbot add anyl this is the worst website anf fraudulent, DO NOT BUY FROM THEM. they say that my order was backordered. I've asked for a refund. STill waiting since March, they keep sending me the same emails just changing the name of the supposedly customer representant. Thay give you the run around until you give up requesting for your money.

That’s 10 negative stars, I waited months for my order that never came. So I requested a refund which still has not come through. The response after about 40 emails is your refund is in the queue. Ordered In April 2026 we now mid July with no refund. I can’t understand how it takes this long for a refund ….!!!!😡😡it’s a total scam that will be reported!!!! Don’t buy from them