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Review summary

Created with AI, based on recent reviews

Considering 753 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, kindness, and efficiency, often highlighting their ability to make blood draws painless and comfortable. The service is frequently described as convenient and seamless, with many appreciating the ease of the booking process and the overall user experience. However, some customers also noted issues with customer service, mentioning instances of missed appointments, late arrivals, and a lack of timely communication regarding schedule changes. A few people also experienced problems with the company's handling of specific lab tests, leading to re-collections or unusable samples.

What people talk about most

Staff

Users describe positive interactions with staff. Customers consistently praise the professionalism, kindness,... See more

Service

Consumers find service to be positive, highlighting the convenience of at-home blood draws and the... See more

User experience

Reviewers express high satisfaction with the user experience, often highlighting the unmatched convenience of... See more

Booking process

Clients share positive opinions on the booking process, highlighting its ease, convenience, and efficiency.... See more

Customer service

Customers consistently note ambiguous experiences with customer service. Many reviewers praise the great... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Sandra is amazing, she is personable, organized, efficient, and has excellent skills. I'm very difficult to get blood from. She got it the first time and that is really almost unheard of. This was an... See more

Rated 5 out of 5 stars

The technician (Brittany) was very professional, kind and courteous. I hate having my blood drawn and she made it painless. In addition to Brittany being fantastic, the convenience is unmatched espe... See more

Rated 5 out of 5 stars

Communication throughout, and fantastic, personal service. I've never used this company, but would strongly recommend it. If you should get lucky, and have Nilsa come to draw your blood or any other f... See more

Rated 5 out of 5 stars

Nahomie was absolutely amazing! She was the most kind, compassionate, patient person. She also gave a very gentle and pain free blood draw. I can't recommend her and Getlabs enough. The entire process... See more


Company details

  1. Home Health Care Service

Written by the company

Getlabs sends medical specialists to you to collect labs, vitals, and advanced diagnostics. Available same-day, nationwide.


Contact info

  • 801 Brickell Avenue, 8th Floor, 33131, Miami, United States

  • getlabs.com

4.6

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

We had a great experience with Lina

We had a great experience with Lina . She was very nice and caring . Our 5 year old kid got a an amazing service and less stress as much as it is possible for a kid . Having service at home is very convenient and reduces anxiety for a child.

April 4, 2026
Unprompted review
Rated 5 out of 5 stars

Phlebotomist was amazing with my Level 2 Autistic child

Our first time using this type of service and with our son being newly diagnosed with Autism level 2 and Sensory processing disorder and it's been tough getting bloodwork done for him. Also, getting out the house has been tough since I'm in treatment for breast cancer. Our phlebotomist Narsha was amazing. She was very sweet and kind to our little one and helped ease our nerves throughout the process. We were so pleased with her professionalism but also how personable she was as well.

April 3, 2026
Unprompted review
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Rated 1 out of 5 stars

I scheduled a Getlabs appointment for…

I scheduled a Getlabs appointment for 6:00 AM to 8:00 AM and remained available during the full appointment window. No one arrived during that time. I was then informed the provider would be at least 1 hour late.

This is not a minor delay. It is a failure to meet the confirmed appointment window. For a medical service scheduled early in the morning, timely arrival and proactive communication are very important.

I am leaving this review because customers should be able to rely on the appointment window they book. In my case, the service was not delivered as scheduled, and the communication came too late to be useful.

April 3, 2026
Unprompted review
Getlabs logo

Reply from Getlabs

Thank you for sharing your feedback. We understand how important it is for appointments to occur within the scheduled window, especially when you’ve planned your morning around it.

Our service windows reflect the timeframe in which the phlebotomist is expected to arrive, and we aim to communicate any delays as proactively as possible. In this instance, the delay and timing of the notification did not meet the experience we strive to provide.

We are reviewing this situation internally to ensure better real-time communication and minimize delays moving forward. Your feedback is appreciated and helps us continue to improve our service.

Rated 4 out of 5 stars

Easy to make appt

Easy to make appt. She was on time. Was very professional. Found my vein right away. All around great experience.

March 31, 2026
Unprompted review
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Rated 5 out of 5 stars

Lori was incredible

Lori was incredible! Despite my fear of needles, she made me feel incredibly comfortable and safe. This service is perfect for someone who values privacy and personalized attention.

April 1, 2026
Unprompted review
Rated 5 out of 5 stars

Getlab the best

The nurse was very nice and polite. She came on time. The process was quick and didn’t hurt at all. This is the second time I use Getlab and both times was very pleased.

March 31, 2026
Unprompted review
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Rated 5 out of 5 stars

Worth every penny!

Not having to go and wait at a lab is such a convenience. Having blood drawn in my own home is such a comfort. Getting a relatively quick appointment is such an advantage. Third time using getlabs and will continue to use them in the future.

March 27, 2026
Unprompted review
Rated 5 out of 5 stars

Wonderful alternative!!

As a disabled person, it's extremely difficult to get around anywhere. I have a motorized wheelchair and therefore require specific assistance and transportation to go anywhere. So it was wonderful to be able to spend a legitimately priced fee to have the comfort of my own home and it saved me from the pain of travel. Chris, my phlebotomist, was absolutely wonderful, professional, and so kind! I'm so grateful for him. I will be a returning customer.

March 25, 2026
Unprompted review
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Rated 5 out of 5 stars

Great Service-Highly Recommend

**Title: Convenient and Reliable Bloodwork at Home - Highly Recommended!**

I recently had the opportunity to use Get Labs for my routine bloodwork, and I must say, it was a fantastic experience from start to finish!

Scheduling my appointment was incredibly easy through their website, and I appreciated the flexibility they offered in choosing a time that worked for me. The technician arrived promptly at my home, which was such a relief compared to the hassle of traveling to a lab.

The phlebotomist was not only professional but also incredibly friendly and reassuring, which made the whole process much less intimidating. They followed all the necessary protocols, ensuring a safe and clean environment. It took just a few moments, and I hardly felt a thing!

What I loved most about Get Labs is the convenience of having bloodwork done in the comfort of my own space, removing the stress and long waiting time associated with traditional lab visits.

Overall, I highly recommend Get Labs for anyone needing routine bloodwork. Their dedication to customer service, coupled with the convenience they offer, makes it a standout choice. I’ll definitely be using their services again in the future!

March 26, 2026
Unprompted review
Rated 5 out of 5 stars

My experience is even better than a 10

My experience is even better than a 10, GetLabs made it effortlessly easy and smooth for me, I love the ability to have blood drawn from home and my technician was excellent very knowledgeable very professional and I felt nothing as well as she was so good at the blood draw, I can’t even see where she put the needle there is no bruising, I highly recommend GetLabs, I was happy to find GetLabs and thank you for what you do for customers 🥰

March 26, 2026
Unprompted review

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