Get Laid Beds Reviews 

1,158
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 147 reviews, reviewers overwhelmingly had a great experience with this company, especially praising the dedicated and friendly staff. Customers frequently mention how patient and knowledgeable the team members are when helping with custom orders or answering questions. Buyers really appreciate the fast communication and the way customer support agents proactively resolve shipping questions or track down missing packages. People also love the handmade wooden beds, describing them as beautiful, solid, and very straightforward to assemble at home. Some reviewers were not happy with occasional assembly difficulties, mentioning specific problems like missing screw holes, incorrect sizing, or wooden slats that required extra work to fix.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting that team members are consistently... See more

Customer service

Reviewers highlight positive aspects of customer service, frequently praising helpful staff members who... See more

Product

Consumers find product satisfaction to be high, frequently highlighting that the handmade wooden beds are... See more

Order

Customers had great satisfaction with their order processes, frequently highlighting helpful support agents... See more

Response time

Customers consistently note positive experiences with response time, highlighting exceptionally fast and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

About 6 months after we got our bed frame, we were having some back issues. We emailed the customer support team and George responded within a day. He was professional and kind, responding with empath... See more

Company replied

Rated 5 out of 5 stars

Spencer was incredibly helpful and made the whole process much easier. He took the time to check the measurements and make sure I was choosing the right bed size for my existing mattress, and was very... See more

Company replied

Rated 5 out of 5 stars

Lewis was extremely helpful in figuring out an issue with a missing package. The company offered to replace the missing parts on one of the two beds I had ordered, even though the shipping company was... See more

Company replied

Rated 5 out of 5 stars

Customer service so good I had to order another bed! Elisha's support today inspired me to order another bed while Black Friday deals going, thanks for the advice and help today! She even arran... See more


Company details

  1. Bed Shop
  2. also in
  3. Bedding Store
  4. Bedroom Furniture Store

Written by the company

We are known for our high quality craftsmanship of 100% solid wood bed frames. Offering a leading 11 year guarantee alongside the widest range of customisable bed options in the world. As an advocate of sustainability, we are also helping re-forest the lower Lower Imenti Forest in Kenya.


Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 33% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.8

All reviews

(1,158)

161 reviews in the last 12 months

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Rated 5 out of 5 stars

Customer Service was very quick to…

Customer Service was very quick to respond and was very helpful.

April 9, 2026
Unprompted review
Get Laid Beds logo

Reply from Get Laid Beds

Hello James,

Thank you for the positive feedback regarding the service you experienced!

Chris

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Rated 5 out of 5 stars

I was thinking of changing my order and…

I was thinking of changing my order and called the company and dealt with Grace, who was most helpful with my change of order, nothing was any trouble. Refreshing to get true Customer Service and talk to a helpful human being.
This is quite a rare experience unfortunately these days, when we are left hanging on the phone for hours as company's tell us they are too busy to answer our call!
A delightful customer experience with Get Laid Beds.

April 8, 2026
Unprompted review
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Reply from Get Laid Beds

Hello Anne,

Thank you for your kind words regarding Grace!

Chris

Rated 5 out of 5 stars

⭐⭐⭐⭐⭐ A Truly International Sleep…

⭐⭐⭐⭐⭐ A Truly International Sleep Experience!
I couldn’t be happier with my new setup from Get Laid Beds. The quality of the craftsmanship is immediately evident the moment you start putting it together.
What makes this specific bed special is its truly global story:
• The Frame: Expertly crafted in the UK by Get Laid Beds. The solid wood is sturdy, beautiful, and was a breeze to assemble.
• The Mattress: A high-tech "SmartGrid" mattress sourced all the way from India (The Sleep Company), which fits the frame perfectly.
• The Destination: Everything came together seamlessly here in the Netherlands.
The delivery was smooth despite the international logistics, and the final result is a minimalist, sturdy, and incredibly comfortable bed that looks stunning on my wooden floors. If you are looking for a bed frame that combines timeless British woodworking with a modern aesthetic, I cannot recommend Get Laid Beds enough

April 4, 2026
Unprompted review
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Reply from Get Laid Beds

Hello Nikhil,

Thank you for such an in depth review! It means so much to us all here at Get Laid Beds.

Chris

Rated 5 out of 5 stars

Talking to a real person instead of…

Talking to a real person instead of wasting time with an AI assistant. Nice to ask questions and have someone knowledgeable answer the question. Very helpful regarding the product.

March 26, 2026
Unprompted review
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Reply from Get Laid Beds

Hello,

I am glad to see our customer service was so helpful with your query!

Chris

Rated 5 out of 5 stars

I just bought my bed

I just bought my bed. Throughout the process of deciding I was helped by Lewis who was extremely helpful. Over the course of a couple weeks he answered all my questions regardless of how mundane and offered a solution to a problem I was having with my bed clearance. His service was outstanding. Can't wait to get my new bed!

March 24, 2026
Unprompted review
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Reply from Get Laid Beds

Hello Stephen,

We cannot wait for you to receive your new bed either! Lewis is a star so the recognition is much appreciated.

Chris

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Rated 5 out of 5 stars

Lewis' Great Customer Service + Communications

We needed to modify and update our order because we changed our minds about the type of wood for the bed we ordered. Lewis helped me process the modifications and updated order while kindly and patiently answering my additional questions along the process. His customer service and communications are top notch. He was repeatedly able to quickly and simply continue the process with the updated order while simultaneously answering my side questions about other details.

March 25, 2026
Unprompted review
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Reply from Get Laid Beds

Hello Amber,

Thank you for your kind words regarding Lewis he is a real asset to us here!

Chris

Rated 5 out of 5 stars

Help

Steven helped me out and solved my problem quickly and with no hassle

March 24, 2026
Unprompted review
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Reply from Get Laid Beds

Hello Gordo,

It is great to hear this. Thank you for supporting www.getlaidbeds.co.uk

Chris

Rated 5 out of 5 stars

I was worried about not being home for…

I was worried about not being home for the delivery from across the pond! and wondered if it would be be hard to get in touch with someone at Get Laid beds. Turned out to be so easy. Reached Steven within a minute and he was so polite, friendly and able to help me very quickly. I really appreciated the excellent customer service he provided!

March 23, 2026
Unprompted review
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Reply from Get Laid Beds

Hello,

I am glad your experience was so easy with us it is fantastic to hear!

Chris

Rated 5 out of 5 stars

George was great!

George was great!

March 20, 2026
Unprompted review
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Reply from Get Laid Beds

Hello Meg,

Thank you for the kind words, I agree George is great!

Chris

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Rated 5 out of 5 stars

Amy answered every question quickly and…

Amy answered every question quickly and thoroughly. And, she went 'above and beyond' and gave additional input we did not think to ask questions about! Super experience -- Tom
in Dallas, TX

March 7, 2026
Unprompted review
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Reply from Get Laid Beds

Hello Tom,

Amy is a star so thank you for the positive review!

Chris

Rated 5 out of 5 stars

Thank you Grace

Grace did an amazing job helping me thru the process of getting a replacement board. Im looking forward to using my new Bed frame for years to come. Going to eventually get the 5 level bed side shelf too

March 3, 2026
Unprompted review
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Reply from Get Laid Beds

Hello Cameron,

Thank you for the kind words. It means a lot to the whole team.

Chris

Rated 5 out of 5 stars

Thank you Steven!

This is a really great company. They have just the type of product I was looking for, a good website, a phone number and great sales people. Steven was very knowledgeable, helpful and polite. Exceeded my expectations.

February 27, 2026
Unprompted review
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Reply from Get Laid Beds

Hello,

We appreciate your feedback!

I will make sure this is passed on to Steven.

Chris

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Rated 5 out of 5 stars

shipment

While I haven't received my beds yet, I did need help with all the forms required for shipping/customs.
George just helped me through the process, which made a difficult process very simple.

February 25, 2026
Unprompted review
Get Laid Beds logo

Reply from Get Laid Beds

Hello Lisa,

It is great to hear this. Thank you for supporting www.getlaidbeds.co.uk

Chris

Rated 5 out of 5 stars

Many thanks Steve for your wonderful…

Many thanks Steve for your wonderful support! Gave me the knowledge and confidence to order the right frame with the right accessories :).

February 25, 2026
Unprompted review
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Reply from Get Laid Beds

Hello Floris,

It is great to see such a positive review thank you!

Chris

Rated 5 out of 5 stars

Zzzzzzz.........

It was a distinct pleasure to order my bed through George.
He was thoroughly knowledgeable, and had a cheerful demeanor and a sense of humor.
George answered All of my questions with ease and made me feel quite confident in my purchase.
He's an asset to Get Laid Beds !!!

February 13, 2026
Unprompted review
Get Laid Beds logo

Reply from Get Laid Beds

Hello Steve,

Thank you for taking the time to share this it is much appreciated!

Chris

Rated 5 out of 5 stars

The Awesome Lewis Preston!

While my experience and dissapointment with a twin pine Tokyo bed, my experience with customer service representative Lewis Preston was excellent! I worked in customer service for at least 50 years and Lewis was awesome! He listened and repeated my concerns to make sure he understood. He was never ever condescending. I am currently waiting for my return to arrive in Tennessee for my refund. Lewis is wonderful. Never ever try to replace him with AI..it cannot be done.

January 22, 2026
Unprompted review
Get Laid Beds logo

Reply from Get Laid Beds

Hello April,

Thank you for the kind words. It means a lot!

We will make Lewis receives this message too he is fantastic!

Chris

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Rated 2 out of 5 stars

The bed frame was the wrong size and…

The bed frame was the wrong size and had missing holes for the screws, so I ended up having to drill new holes myself.

I asked for a refund for partial amount and after they said they would send me the refund, they never did.

If I could return the whole bed without huge effort I would.

December 16, 2025
Unprompted review

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