Get Laid Beds Reviews 

1,158
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 147 reviews, reviewers overwhelmingly had a great experience with this company, especially praising the dedicated and friendly staff. Customers frequently mention how patient and knowledgeable the team members are when helping with custom orders or answering questions. Buyers really appreciate the fast communication and the way customer support agents proactively resolve shipping questions or track down missing packages. People also love the handmade wooden beds, describing them as beautiful, solid, and very straightforward to assemble at home. Some reviewers were not happy with occasional assembly difficulties, mentioning specific problems like missing screw holes, incorrect sizing, or wooden slats that required extra work to fix.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting that team members are consistently... See more

Customer service

Reviewers highlight positive aspects of customer service, frequently praising helpful staff members who... See more

Product

Consumers find product satisfaction to be high, frequently highlighting that the handmade wooden beds are... See more

Order

Customers had great satisfaction with their order processes, frequently highlighting helpful support agents... See more

Response time

Customers consistently note positive experiences with response time, highlighting exceptionally fast and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

About 6 months after we got our bed frame, we were having some back issues. We emailed the customer support team and George responded within a day. He was professional and kind, responding with empath... See more

Company replied

Rated 5 out of 5 stars

Spencer was incredibly helpful and made the whole process much easier. He took the time to check the measurements and make sure I was choosing the right bed size for my existing mattress, and was very... See more

Company replied

Rated 5 out of 5 stars

Lewis was extremely helpful in figuring out an issue with a missing package. The company offered to replace the missing parts on one of the two beds I had ordered, even though the shipping company was... See more

Company replied

Rated 5 out of 5 stars

Customer service so good I had to order another bed! Elisha's support today inspired me to order another bed while Black Friday deals going, thanks for the advice and help today! She even arran... See more


Company details

  1. Bed Shop
  2. also in
  3. Bedding Store
  4. Bedroom Furniture Store

Written by the company

We are known for our high quality craftsmanship of 100% solid wood bed frames. Offering a leading 11 year guarantee alongside the widest range of customisable bed options in the world. As an advocate of sustainability, we are also helping re-forest the lower Lower Imenti Forest in Kenya.


Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 33% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(1,158)

161 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Grace was a massive help

Grace was a massive help! Very helpful and a prompt reply each time I contacted her. Excellent service!

May 14, 2026
Unprompted review
Get Laid Beds logo

Reply from Get Laid Beds

Hello Felicity,

We appreciate the feedback it means a lot to us!

Chris

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Rated 5 out of 5 stars

Very happy with Get Laid Bed's products…

Very happy with Get Laid Bed's products and service. This is the third bed purchased from them, and they are all great. There was a minor problem with an item shipped this time, but Steven took care of it right away. I would recommend these solid wood beds to anyone who is looking for great quality at a reasonable price with excellent customer service.

May 12, 2026
Unprompted review
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Reply from Get Laid Beds

Hello Deborah,

I am glad to see Steven managed to resolve your issue so quickly and efficiently!

Chris

Rated 5 out of 5 stars

Steven has been outstanding

Steven has been outstanding in responding to my issue of loosing the instructions of how to put my beds together ( after taking them down for decorating) and suppling some bolts that I had mislaid. He went above and beyond to find my original order (4years ago). What a great company.

May 11, 2026
Unprompted review
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Reply from Get Laid Beds

Hello Fiona,

Steven is a star so thank you for such a great review!

Chris

Rated 5 out of 5 stars

Love the oxford bed

I already have an oxford bed for a year, and just bought another. The bed is great quality, and the service is very friendly. I bought both by beds at a 30% discount during sale events, so they were quite well priced for a solid wood bed. Also special thanks to Nicola for answering my questions and very swiftly helping me place the order.

May 12, 2026
Unprompted review
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Reply from Get Laid Beds

Hello Vicky,

Thank you for such a lovely review!

Chris

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Rated 5 out of 5 stars

Elisha was super helpful

Elisha was super helpful. Can’t wait for our Tokyo low to arrive!

May 4, 2026
Unprompted review
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Reply from Get Laid Beds

Hello Candy,

Thank you for this feedback Elisha is a star!

Chris

Rated 5 out of 5 stars

Customer service was great

Customer service was great!
They were able to rush my delivery for me when I requested as I was in a hurry.
Really grateful!

May 7, 2026
Unprompted review
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Reply from Get Laid Beds

Hello Rhea,

It was my pleasure to help you get your bed!

Chris

Rated 5 out of 5 stars

Chris Brown

Chris Brown? TOP-NOTCH customer service he is!

Get-Laid Beds is the best bang for the buck around IMO. Quick delivery too. This is my second bed with them and the first went together like a sherman tank.

May 5, 2026
Unprompted review
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Reply from Get Laid Beds

Hello David,

It was my pleasure to assist!

I also now know what a Sherman tank is!

Chris

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Rated 5 out of 5 stars

Great communication

Lewis and Amy helped me so much!! Being able to set the delivery date, the frequent updates, and the clear communication and prompt responses from customer service all contributed to my amazing experience

April 28, 2026
Unprompted review
Get Laid Beds logo

Reply from Get Laid Beds

Hello,

Thank you for the kind words I am glad your experience was so amazing!!!!

Chris

Rated 5 out of 5 stars

Lewis was an amazing asset in the…

Lewis was an amazing asset in the process of buying a new bed! Kind, patient, and helpful. He made a huge difference in this purchase! Looking forward to the final product.

April 27, 2026
Unprompted review
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Reply from Get Laid Beds

Hello,

Lewis is an asset I agree! Thank you for the review we really appreciate it!

Chris

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Rated 5 out of 5 stars

I spoke to a nice Lady named Elisha…

I spoke to a nice Lady named Elisha Shelley, she was very friendly and helpful. All my queries were dealt with swiftly and promptly. She also guided me online while I was making my purchase to make sure I didn’t make a mistake, I asked her to support me because It was the first time ever tailored a bed to my specs.

I truly grateful for her care and attention.

April 24, 2026
Unprompted review
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Reply from Get Laid Beds

Hello Steven,

Thank you for your great feedback!

Elisha is a star so it means a lot!

Chris

Rated 5 out of 5 stars

Amy was really helpful

Amy was really helpful. She was responsive and took our call to clear up our confusion. 5 star customer service

April 24, 2026
Unprompted review
Get Laid Beds logo

Reply from Get Laid Beds

Hello Ellen,

Thank you for such a lovely review! I am glad Amy could assist!

Chris

Rated 5 out of 5 stars

I bought the oxford bed with under bed…

I bought the oxford bed with under bed drawers for my daughter in 2022. We have never had any issues with it and have enjoyed using it for over 3 years. Recently my daughters were jumping on the bed and one of the side panels broke in half, right in the middle at its weakest point. I reached out to the company about buying a replacement. Chris responded back to me within a few hours and asked for pictures which I sent. Then Steven reached out to me that they are going to replace both side panels for me free of charge. I am so grateful and feel blessed to have bought this bed from this company. I plan to get another one shortly for my other child. Thank you!!!

April 22, 2026
Unprompted review
Get Laid Beds logo

Reply from Get Laid Beds

Hello Lola,

After seeing the pictures this issue came from a joint issue so we were more than happy to send you this free of charge on this occasion!

We look forward to seeing your next order and thank you for your continued support!

Chris

Rated 5 out of 5 stars

Care in a time of apathy

About 6 months after we got our bed frame, we were having some back issues. We emailed the customer support team and George responded within a day. He was professional and kind, responding with empathy and without blame. Turns out that we installed our bed frame incorrectly. They issued some new boards and supplied direct instruction so we didn't make the same mistake again. It was incredibly refreshing to have someone care and help us fix our bed frame. Since getting the new boards (and installing them correctly this time), we're back to having well rested nights.

April 2, 2026
Unprompted review
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Reply from Get Laid Beds

Hello Nicole,

Thank you for taking the time to share this. We are really pleased you love your bed.

Chris

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Rated 5 out of 5 stars

Great bed frame and customer service

We bought the Low Oriental Bed. The bed is very well made, solid wood, and no toxic finishes. The customer service is also excellent. We had a small issue with one piece that arrived damaged, but Nicola responded quickly and was very helpful.

April 20, 2026
Unprompted review
Get Laid Beds logo

Reply from Get Laid Beds

Hello Tania,

We really appreciate this review. We are glad you are happy with your bed.

Chris

Rated 5 out of 5 stars

Nicola from Get Laid Beds did an…

Nicola from Get Laid Beds did an excellent job answering all my questions before I made the online purchase from US. Great customer service on the phone as well as online.

April 20, 2026
Unprompted review
Get Laid Beds logo

Reply from Get Laid Beds

Hello Mrinal,

Thank you for your positive feedback our customer service team is always happy to help!

Chris

Rated 5 out of 5 stars

Lewis did a lot of converting…

Lewis did a lot of converting dimensions for me . Then It was customized and he wasn’t bothered at all with the additional answers he had to provide.

April 10, 2026
Unprompted review
Get Laid Beds logo

Reply from Get Laid Beds

Hello Dave,

It is great to see that you were provided with such fantastic support from Lewis.

Chris

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