LumiLight Reviews 3,406

TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 3,198 reviews, reviewers overwhelmingly had a great experience with this company. Customers are consistently impressed with the quality and brightness of the products, finding them highly effective for various tasks and activities. Many highlight the ease of use, comfortable wear, and innovative features like the hands-free wave button, which significantly enhances their user experience. Reviewers also frequently praise the efficient delivery service, noting that orders arrive quickly and are well-packaged, often exceeding expectations even during busy periods. However, some customers experienced issues with delivery, including delayed or lost orders, which caused frustration. A few other people also felt that certain items, like a small flashlight, stopped working shortly after purchase or arrived defective, losing charge almost immediately.

What people talk about most

Product

Reviewers mention positive feedback about product, with many customers expressing delight and satisfaction... See more

Quality

Customers had positive experiences with quality, with many reviewers praising the products as fantastic,... See more

Delivery service

Consumers find delivery service to be positive, with many reviewers highlighting fast and reliable shipping,... See more

Order

People report positive experiences with order, praising the ease of ordering and the overall process,... See more

User experience

Clients share positive opinions on user experience, highlighting the product's comfort and ease of use.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I bought my mum a gift from Lumilight before Christmas which came quickly, was well packaged and she really loved it. I then bought myself some things which again arrived quickly and well packaged and... See more

Rated 5 out of 5 stars

Website is very clear and easy to use. Very informative of what each product is/does. Placed 2 separate orders. Received both quickly. Ordered Lumi light and a few mini flashlights. Wow, great product... See more

Rated 5 out of 5 stars

I ordered four of these headlamps for Christmas gifts. Unknowingly, my married daughter did the same! Therefore, each of the gentlemen in our family now owns two Lumilights and are thrilled. I have... See more

Rated 5 out of 5 stars

I bought my husband a Lumilight for Christmas and immediately regretted not taking up the offer so I could get one too. Rookie error. But, I sucked it up and now I’ve got my very own and absolutely d... See more



Contact info

4.9

Excellent

TrustScore 5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 86% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Great lights

Great lights. Easy purchase experience. But one small grumble, the dispatch and receipt were a llttle slower than I had expected (not much of an inconvenience in my case).

February 21, 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service

Bought several items but one was t working. Customer services were prompt and supportive in arranging a replacement. Although there was a processing delay I have received my replacement item and am very happy with it.

February 21, 2026
Unprompted review
Rated 5 out of 5 stars

I am an avid hunter

I am an avid hunter. Spend time in the mountains during big game hunting and spend a lot of time waterfowl hunting. These lights have been the best investment I have made. While walking out into the hills or the lake the big flood light is your best friend you can see everything from left to right and center with out moving your head to get the light where you want it. When you’re getting into your blind or throwing out decoys the single spotlight is awesome. Great product I own several. I can’t keep enough around because I keep giving them to all my friends that work and hunt with me.

September 10, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing light

Amazing light, great delivery. Second time buying these and would not hesitate to recommend.

February 5, 2026
Unprompted review
Rated 5 out of 5 stars

I think this is a top-quality company. When Brian and his design assistant came to my apartment, they were on time, efficient, and knowledgeable.

I liked that the owner and his design assistant asked good and efficient questions to find out what I needed. They helped me narrow down the choices so the process wasn't overwhelming the way projects like this can sometimes be. The product is excellent and looks beautiful. Installers Brian has hired were on time and competent. There was one little issue, and they fixed it with one no-hassle service call. I’m happy that they answered the phone when I called from an Internet search. Working with this company was a good experience.

February 9, 2026
Unprompted review
Rated 3 out of 5 stars

2 faulty headlights - slow customer service

2 faulty headlights, extremely slow service response (2 months) however eventually replaced and the new headsets promptly when someone eventually responded and now are performing as hoped. Updating rating from 1 to 3 - when they work, they are fab products and would have been a 5/5 if they worked on first attempt or even resolved the issue promptly BUT timely customer service is critical folks!

January 5, 2026
Unprompted review
LumiLight logo

Reply from LumiLight

Hi James, after checking your messages, I understand that our team sent out a replacement for you for this. Would it be possible for you to let us know if this was fixed for you? Also, would it be possible to update this review? I think the product was delivered, and if not, please let me know right away.

Kind regards, Brian.

Rated 5 out of 5 stars

Brilliant!

I bought the head torch for my husband and it is so good! Comfortable to wear and the light is so effective. Would highly recommend. Delivery was fast too, even just before Christmas.

February 18, 2026
Unprompted review
Rated 1 out of 5 stars

Poor customer service

While I like the headlights that we purchased, I also ordered a few "add-ons" when I was checking out. Unfortunately, the small flashlight, which I wanted to carry in my pocket for nighttime walks, worked for a day and stopped. It won't charge, or turn on. I emailed customer service, who gave me the runaround, wanting a video to demonstrate why it didn't work. I tried to upload a video of it not turning on (really seems a bit ridiculous), but their site wouldn't let me attach the video. So, word to wise, the CS isn't the best, and some items are defective.

December 21, 2025
Unprompted review
Rated 5 out of 5 stars

Great head light

Great head light. I use mine when I’m walking the dog and doing DIY where I need to be hands free. The choice of beam is excellent providing a spread of light or narrow beam for more focused activity. I’ve been using this brand for several years.

February 14, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look