Maple Reviews 9,213

TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 1,569 reviews, reviewers overwhelmingly had a great experience with this company, frequently highlighting the fast and efficient service. Customers appreciate the professional and courteous staff, who are often described as helpful and knowledgeable, making the overall user experience very positive. Many people praise the quick response times, allowing them to connect with a doctor or nurse practitioner rapidly and receive timely care, often from the comfort of their home. However, some people were dissatisfied with the customer service, citing issues with unverified health cards, lack of follow-up, or abrupt consultation endings. A few other people also felt that the service might not be suitable for complex or long-term care, suggesting it's better for routine matters.

What people talk about most

Service

Reviewers highlight positive aspects of service, often praising its convenience, speed, and professionalism,... See more

Staff

People report positive experiences with staff, consistently describing them as polite, professional, and... See more

User experience

Clients share positive opinions on user experience, highlighting the ease, speed, and convenience of the... See more

Response time

Users describe positive interactions with response times, frequently highlighting the speed and efficiency of... See more

Customer service

Customers had positive experiences with customer service, highlighting the ease and speed of connecting with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Amazingly fast service. Friendly and Professional service. Very easy to get through the whole process. I would highly recommend for anyone in my situation with no family doctor this is your answer for... See more

Company replied

Rated 5 out of 5 stars

I was so thankful that my daughter received help for her cough. Dr. Takla responded quickly and was very courteous and professional. He prescribed an antibiotic and it was sent to our pharmacy. Amazin... See more

Company replied

Rated 5 out of 5 stars

Quick, easily accessible, simple to use. Great care, with excellent knowledge provided re my primary concern. Felt it is a great tool for folks both with and without family doctors. Of course es... See more

Company replied

Rated 5 out of 5 stars

They usually do not take too long to get back with some information and I am able to have my prescriptions sent to my pharmancy the same day. Just wish we did not have to list the other prescription... See more

Company replied


Company details

  1. Medical Clinic
  2. Dermatologist
  3. General Practitioner
  4. Psychiatrist
  5. Psychotherapist

Written by the company

With Maple, you can now see a doctor anytime, 24/7. Online consultations with Canadian-licensed doctors and nurse practitioners for medical advice & treatment.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

9K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I like the fact I can talk to someone…

I like the fact I can talk to someone about my issue and get it resolved without going to the emergency.It will be sag when Maple is gone

April 12, 2026
Maple logo

Reply from Maple

Thanks for taking the time to write us a review. We're very happy to hear you enjoy using Maple.

Rated 5 out of 5 stars

very quick response

very quick response. Our local emergency room was closed but I did not feel well enough to go sit for what could be hours. I was able to to this from my home.

April 12, 2026
Maple logo

Reply from Maple

Thanks for your feedback, Faye. We're so happy to be able to help people access healthcare whenever and wherever they need it. Sending healthy wishes.

Rated 5 out of 5 stars

Amazing experience with a professional…

Amazing experience with a professional and caring NP. My first time using this platform and it was such a brilliant experience.

April 12, 2026
Maple logo

Reply from Maple

Thanks for your support. We're so happy to hear you enjoy using Maple. Sending healthy wishes your way.

Rated 5 out of 5 stars

Great experience

This was a great first experience for us. We are so thankful we got to meet Nicole and have her help us with our son’s sickness. She was so kind, efficient and thorough.

April 11, 2026
Maple logo

Reply from Maple

Thanks for your feedback. We're so happy you enjoyed using Maple and were able to get your care so efficiently. Sending healthy wishes.

Rated 5 out of 5 stars

You were so kind

You were so kind, and patient with me. You listened to my concerns. You did not rush me. I have had no doctor for over 6 years, so I greatly appreciate you tonight. I have had NB Health Link, but they were no help since last October as there is no Doctor working in the clinic now in Dalhousie they tell me. They said I'd have to drive to Moncton to see someone but I am not able to. So, I am so grateful for everything visits help, and service this week.

April 10, 2026
Maple logo

Reply from Maple

Thanks for your thoughtful feedback, Leslie. We're so happy you enjoyed your experience on Maple and were able to access all the care that you needed. Sending healthy wishes your way.

Rated 5 out of 5 stars

Stephens was very professional and caring.

Stephens was very professional and asked questions. Seemed very interested in ensuring that patient was satisfied and on the right track.
Only issue is that video instead of texting would be much more presentable and achieve better results.

April 10, 2026
Maple logo

Reply from Maple

Thanks for taking the time to write us a review. We're very happy to hear you enjoy using Maple. Depending on the speciality, consultations can take place via text, audio and video. Please reach out to our team at getmaple.ca/contact-us if you need any assistance. We’re here to help.

Rated 5 out of 5 stars

Review of our Maple experience. …

We have had plenty of problems accessing our health
care and it's not getting any better . It is often impossible to see your own physician in an urgent
situation . They tell you to go to the after hours clinics
only to find out that they can't see you neither . They
tell you to go to the emerge then you wait on average
12 to 18 hours sitting in a chair suffering along with all
the others suffering . This truly sad for a country as
developed as ours. It's a shame . We are so very happy
that you guys came along . There should be more of
you . Great and speedy service from the doctor !
Will recommend you to our friends and will use your
service again . Thank you !!

April 9, 2026
Maple logo

Reply from Maple

Thanks for sharing your experience with Maple. We're so glad we were able to help you connect with a healthcare provider and get the care you need. Sending healthy wishes your way.

Rated 5 out of 5 stars

Details are clear

Details are clear. Easy to discuss symptoms, very professional and quick response. Thank you!

April 10, 2026
Maple logo

Reply from Maple

Hi Loraine, thanks for taking the time to leave us a review. We're so glad you enjoyed using Maple and were able to get the care you needed. Sending healthy wishes your way.

Rated 5 out of 5 stars

It was fast and satisfactory

It was fast and satisfactory

April 9, 2026
Maple logo

Reply from Maple

We love to hear this, Denise. Thanks for taking the time to share your experience with us. Sending healthy wishes.

Rated 5 out of 5 stars

Dr was very helpful

Dr was very helpful. I now know what to do and go see someone. Thankyou for all your help.

April 9, 2026
Maple logo

Reply from Maple

We love to hear this, Mary. Thanks for taking the time to share your experience with us. Sending healthy wishes.

Rated 4 out of 5 stars

The NP I had was very thorough & went…

The NP I had was very thorough & went over all my medications. Had a computer problem on my end so she phoned me for the consultation and sent in my prescription. Thank you Maple.

April 8, 2026
Maple logo

Reply from Maple

Hi Nina, thanks for taking the time to leave us a review. We're so glad you enjoyed using Maple and were able to get the care you needed. Sending healthy wishes your way.

Rated 1 out of 5 stars

Maple technology is sad

Maple technology is sad. It allows them to hide behind their computers. I have been trying for a whole day to get thought to them but with no luck. Stay away!

April 8, 2026
Unprompted review
Maple logo

Reply from Maple

Hi Andrew, thanks for taking the time to share your experience with us. Please reach out to us at getmaple.ca/contact-us/ so a member of our team can look into this issue for you. We're here to help.

Rated 5 out of 5 stars

They get it done!!

no more long waits at the hospital...
very nice and friendly consultation...

April 8, 2026
Maple logo

Reply from Maple

Thanks Michel, we’re so happy you enjoyed your experience on Maple! Healthy wishes.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look