Maple Reviews 9,213

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 1,569 reviews, reviewers overwhelmingly had a great experience with this company, frequently highlighting the fast and efficient service. Customers appreciate the professional and courteous staff, who are often described as helpful and knowledgeable, making the overall user experience very positive. Many people praise the quick response times, allowing them to connect with a doctor or nurse practitioner rapidly and receive timely care, often from the comfort of their home. However, some people were dissatisfied with the customer service, citing issues with unverified health cards, lack of follow-up, or abrupt consultation endings. A few other people also felt that the service might not be suitable for complex or long-term care, suggesting it's better for routine matters.

What people talk about most

Service

Reviewers highlight positive aspects of service, often praising its convenience, speed, and professionalism,... See more

Staff

People report positive experiences with staff, consistently describing them as polite, professional, and... See more

User experience

Clients share positive opinions on user experience, highlighting the ease, speed, and convenience of the... See more

Response time

Users describe positive interactions with response times, frequently highlighting the speed and efficiency of... See more

Customer service

Customers had positive experiences with customer service, highlighting the ease and speed of connecting with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Amazingly fast service. Friendly and Professional service. Very easy to get through the whole process. I would highly recommend for anyone in my situation with no family doctor this is your answer for... See more

Company replied

Rated 5 out of 5 stars

I was so thankful that my daughter received help for her cough. Dr. Takla responded quickly and was very courteous and professional. He prescribed an antibiotic and it was sent to our pharmacy. Amazin... See more

Company replied

Rated 5 out of 5 stars

Quick, easily accessible, simple to use. Great care, with excellent knowledge provided re my primary concern. Felt it is a great tool for folks both with and without family doctors. Of course es... See more

Company replied

Rated 5 out of 5 stars

They usually do not take too long to get back with some information and I am able to have my prescriptions sent to my pharmancy the same day. Just wish we did not have to list the other prescription... See more

Company replied


Company details

  1. Medical Clinic
  2. Dermatologist
  3. General Practitioner
  4. Psychiatrist
  5. Psychotherapist

Written by the company

With Maple, you can now see a doctor anytime, 24/7. Online consultations with Canadian-licensed doctors and nurse practitioners for medical advice & treatment.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

9K reviews

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1-star

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Rated 5 out of 5 stars

The NP gave me a speedy consultation…

The NP gave me a speedy consultation which I had hoped for due to the nature of my injury. He explained his decision to issue a prescription and I will be able to pick it up tomorrow at the pharmacy. Thank you Maple!

April 17, 2026
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Reply from Maple

Thanks for your feedback Diane. We're so happy you enjoyed using Maple and were able to get your prescription so quickly. Sending healthy wishes.

Rated 5 out of 5 stars

The NP I met with was wonderful

The NP I met with was wonderful. Knowledgable, professional, and efficient!

April 17, 2026
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Reply from Maple

Thanks for taking the time to write us a review. We're very happy to hear you enjoy using Maple.

Rated 5 out of 5 stars

Clare MacEachran, caring and thorough

Clare MacEachran was thorough, she took time to explain issues with me without rushing. Very professional and caring.

April 17, 2026
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Reply from Maple

Thanks Susan, we’re so happy you enjoyed your experience on Maple! Healthy wishes.

Rated 5 out of 5 stars

Quick, easy and convenient

Maple is always fast, easy and convenient! I receive care very quickly and get what I need everytime. The doctors/nurse practitioners are always lovely to deal with and help me with whatever I may need!

April 17, 2026
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Reply from Maple

Thanks for your thoughtful feedback, Sarah. We're so happy you enjoyed your experience on Maple and were able to access all the care that you needed. Sending healthy wishes your way.

Rated 5 out of 5 stars

Pleasant

Quick. Efficient. Easy to use.

April 16, 2026
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Reply from Maple

Thanks for taking the time to write us a review. We're very happy to hear you enjoy using Maple.

Rated 5 out of 5 stars

very fast service

very fast service

April 15, 2026
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Reply from Maple

Thanks for the review, Najeeb. We're so glad you were able to get the care you needed quickly on Maple.

Rated 5 out of 5 stars

It was easy to follow the directions to…

It was easy to follow the directions to get the help I needed to renew my perscription

April 15, 2026
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Reply from Maple

We love to hear this, Marilyn. Thanks for taking the time to share your experience with us. Sending healthy wishes.

Rated 5 out of 5 stars

No fuss, no muss

No fuss, no muss, all at 9:30 at night. Damn shame the NB government has abandoned a Canadian service provider in favour of a high pressure foreign sweatshop. The instant they try and sell me stuff during a health care issue is the instant I’ll be done with them.

April 14, 2026
Rated 5 out of 5 stars

Good service

Fast response time

April 14, 2026
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Reply from Maple

Hi Melynda. Thanks for taking the time to write us a review. Sending healthy wishes your way!

Rated 5 out of 5 stars

I had a wonderful consultation with the…

I had a wonderful consultation with the doctor. They listened carefully, showing great intuition, and together we found a solution that feels right for me at this time. I felt heard, and it seems like the issue has been resolved

April 14, 2026
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Reply from Maple

Hi Maxim, thanks for taking the time to leave us a review. We're so glad you enjoyed using Maple and were able to get the care you needed. Sending healthy wishes your way.

Rated 1 out of 5 stars

Awful experience

Awful experience. I have coverage, used the service last month for a prescription. This month they are claiming coverage no longer exists. I administer the plan, coverage is definitely in place. Support was completely dismissive, could not tell me if it will take hours or days to correct and suggested I find a walk in clinic. Totally unacceptable!!! I will be exploring other options for my staff coverage

April 14, 2026
Unprompted review
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Reply from Maple

Hi there, thank you for sharing your feedback. We're sorry to hear about this frustrating experience. Since there is a wide range of insurance policies, our team may need additional time to connect with a plan administrator or HR department to confirm coverage details. We understand how important timely resolution is. Please reach out to us directly at getmaple.ca/contact-us so we can prioritize looking into this for you. We're here to help.

Rated 5 out of 5 stars

Nurse Practitioner Peggy Gerritsen was…

Nurse Practitioner Peggy Gerritsen was fantastic. Very informative and helpful. Waiting time was my only concern.

April 13, 2026
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Reply from Maple

We love to hear this, Gabrielle. Thanks for taking the time to share your experience with us. Sending healthy wishes.

Rated 5 out of 5 stars

The visit was very smooth and…

The visit was very smooth and efficient. The doctor immediately understood both my situation and my mother’s condition, along with the challenges we are dealing with. I felt heard and supported throughout the process. Thank you for the prompt and professional care.

April 13, 2026
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Reply from Maple

Hi Valentina, thanks for taking the time to leave us a review. We're so glad you enjoyed using Maple and were able to get the care you needed. Sending healthy wishes your way.

Rated 5 out of 5 stars

Waiting time reasonable

Waiting time reasonable, consultation with doctor went well and with fast and efficient results.

April 13, 2026
Maple logo

Reply from Maple

Thanks for the review, Paulette. We're so glad you could get the care you need quickly and easily on Maple.

Rated 5 out of 5 stars

The response was immediate

The response was immediate, spoke with a very knowledgeable doctor, wonderful manner and clearly cared and listened and put me at ease instantly

April 13, 2026
Maple logo

Reply from Maple

We love to hear this, James. Thanks for taking the time to share your experience with us. Sending healthy wishes.

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