Maple Reviews 9,213

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 1,569 reviews, reviewers overwhelmingly had a great experience with this company, frequently highlighting the fast and efficient service. Customers appreciate the professional and courteous staff, who are often described as helpful and knowledgeable, making the overall user experience very positive. Many people praise the quick response times, allowing them to connect with a doctor or nurse practitioner rapidly and receive timely care, often from the comfort of their home. However, some people were dissatisfied with the customer service, citing issues with unverified health cards, lack of follow-up, or abrupt consultation endings. A few other people also felt that the service might not be suitable for complex or long-term care, suggesting it's better for routine matters.

What people talk about most

Service

Reviewers highlight positive aspects of service, often praising its convenience, speed, and professionalism,... See more

Staff

People report positive experiences with staff, consistently describing them as polite, professional, and... See more

User experience

Clients share positive opinions on user experience, highlighting the ease, speed, and convenience of the... See more

Response time

Users describe positive interactions with response times, frequently highlighting the speed and efficiency of... See more

Customer service

Customers had positive experiences with customer service, highlighting the ease and speed of connecting with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Amazingly fast service. Friendly and Professional service. Very easy to get through the whole process. I would highly recommend for anyone in my situation with no family doctor this is your answer for... See more

Company replied

Rated 5 out of 5 stars

I was so thankful that my daughter received help for her cough. Dr. Takla responded quickly and was very courteous and professional. He prescribed an antibiotic and it was sent to our pharmacy. Amazin... See more

Company replied

Rated 5 out of 5 stars

Quick, easily accessible, simple to use. Great care, with excellent knowledge provided re my primary concern. Felt it is a great tool for folks both with and without family doctors. Of course es... See more

Company replied

Rated 5 out of 5 stars

They usually do not take too long to get back with some information and I am able to have my prescriptions sent to my pharmancy the same day. Just wish we did not have to list the other prescription... See more

Company replied


Company details

  1. Medical Clinic
  2. Dermatologist
  3. General Practitioner
  4. Psychiatrist
  5. Psychotherapist

Written by the company

With Maple, you can now see a doctor anytime, 24/7. Online consultations with Canadian-licensed doctors and nurse practitioners for medical advice & treatment.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

9K reviews

5-star
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Rated 5 out of 5 stars

Great service

Fast, easy!

May 16, 2026
Maple logo

Reply from Maple

This is great to hear. Glad we could be there when you needed us.

Rated 5 out of 5 stars

Highly Recommended

So easy, and fast.
First time I have used your service and it saved me sitting in emergency or a clinic on a long weekend.

May 16, 2026
Maple logo

Reply from Maple

Thanks for your feedback Fay. We're so happy you enjoyed using Maple and were able to get care so quickly.

Rated 5 out of 5 stars

The promptness and ease of Use

The promptness and ease of Use. I was amazed to find just what I had hoped for to treat my illness.Would recommend to my friends.

May 15, 2026
Maple logo

Reply from Maple

Thanks for the review, Dorothy. We're so glad you could get the care you need quickly and easily on Maple.

Rated 4 out of 5 stars

Thoughts

It was really good! Fast service. Only complaint is they never asked if I usef the medication before and the dose. Besides that it was a good experience.

May 15, 2026
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Reply from Maple

We're so glad you got the care you needed. If you need assistance before or after a visit, you can always reach out to our team at getmaple.ca/contact-us/. We're here to help.

Rated 5 out of 5 stars

great conversation with NP

great conversation with NP. dealt with all my concerns. cannot figure why the NB government is shelving the program.

May 15, 2026
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Reply from Maple

Thanks for your feedback, Dennis. We're so glad you got the care you needed.

Rated 5 out of 5 stars

Fast efficient

Fast efficient

May 15, 2026
Maple logo

Reply from Maple

Thanks for the review, Megan. We're so glad you could get the care you need quickly and easily on Maple.

Rated 5 out of 5 stars

Maple saved my ass

Maples saved my ass. My doctor's office was refusing to refill my prescription until I paid $30 or went in for a visit - pure extorsion and unethical behaviour. Maple refilled my prescription.

May 15, 2026
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Reply from Maple

Thanks for your feedback Jey. We're so happy you enjoyed using Maple and were able to get your prescription so quickly.

Rated 5 out of 5 stars

3 days my own family doctor wouldn't…

3 days my own family doctor wouldn't even pick up the phone - this process is fast and direct (5 stars) thanks for the professional help

May 14, 2026
Maple logo

Reply from Maple

Thanks for taking the time to leave us a review. We're so glad you enjoyed using Maple and were able to get the care you needed. Sending healthy wishes your way.

Rated 5 out of 5 stars

Shingles

Very prompt and professional!!

May 14, 2026
Maple logo

Reply from Maple

Thanks for taking the time to write us a review. We're very happy to hear you enjoy using Maple.

Rated 5 out of 5 stars

Good

Nice meeting with you today and thank you

May 14, 2026
Maple logo

Reply from Maple

Thanks for your support. We're so happy to hear you enjoy using Maple. Sending healthy wishes your way.

Rated 5 out of 5 stars

This system is amazing

This system is amazing. I really appreciate it and feel very supported. Thank you.

May 14, 2026
Maple logo

Reply from Maple

We love to hear this. Thanks for taking the time to share your experience with us. Sending healthy wishes.

Rated 5 out of 5 stars

She was quick and good in replying to me

She was quick and good in replying to me

Also my name is Linda Jarrett I hit the wrong keys and hit submit it sorry of the air that I’ve been causing with my name.

May 12, 2026
Maple logo

Reply from Maple

Thanks for the review, Linda. We're so glad you could get the care you need quickly and easily on Maple.

Rated 1 out of 5 stars

I was only offered delivery for my…

I was only offered delivery for my prescription when I would have preferred to pick up

May 13, 2026
Maple logo

Reply from Maple

Hi Jmarsh, thanks for taking the time to share your experience with us. Please reach out to us at getmaple.ca/contact-us/ so a member of our team can look into this issue for you. We're here to help.

Rated 5 out of 5 stars

My Request to Renew My Prescriptions

My Request to Renew My Prescriptions

Using Maple gave me the opportunity to conduct my request in the comfort of my home and not have to wait hours in line at a walk in clinic.

My request was not urgent and I did have to for a while. However, the comfort of being at home outweighed the inconvenience of going to a walk-in clinic and standing for a prolonged period of time which is difficult for me to do.

The Doctor was extremely pleasant to converse with and my experience was quick and efficient.

I will use Maple again in the future. Thank you.

May 12, 2026
Maple logo

Reply from Maple

We love to hear this, Carol. Thanks for taking the time to share your experience with us.

Rated 5 out of 5 stars

Thorough assessment

Quick response, thorough assessment.

May 12, 2026
Maple logo

Reply from Maple

Thanks for the review, Printhie. We're so glad you could get the care you need quickly and easily on Maple.

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