Beware - poor business practices and horrible customer service
I bought two tickets on 13 October for a 6 December concert. The tickets were e-tickets. I only needed one ticket since I was traveling alone for work but I thought "no problem, I can sell the other one." The concert was sold out and it was a great ticket - how hard could it be? I wasn't trying to make money, just sell the extra ticket for what I paid, or less if necessary.
As the date started getting closer and no tickets, I started to get worried. I checked my account about 10 days out and there was no record at all that it was an e-ticket and instead showed my PO Box billing address as a "delivery address". I contacted them via email and they assured me they were e-tickets and sent me back the same pdf that I had sent them.
Five days before the event (and after I had already arrived in the UK) they sent an email saying that my tickets would be dispatched shortly and that I would receive a tracking number. Again, frantic emails, with the response that it was just a form email. I explained that I wanted to sell one of the tickets and it felt like I was running out of time. No problem they said, with no indication whatsoever that there would be a cutoff 72 hours in advance. The e-ticket link arrived just over 72 hours from the event start. I frantically raced to put one of them up for sale only to find out that sales were cutoff 72 hours out. Also, there was no place in their form to put the fact that the ticket had VIP lounge access and fastrack entry, things that obviously made it more attractive. There was no way to edit the description to try to work that in and they cut off my listing at the 72 hour mark even though they left many other listings in place. Email support was not able to explain the reasoning behind the dual policies.
I called the Help number and that person actually tried to be helpful - said he was sure they would give me more time given that they did not send the tickets until the very last minute, and directed me to the email support. Email support was completely unhelpful and absolutely insincere, repeatedly stating they had no liability for anything and "it says so in the terms and conditions". Maybe so but it is not the way a reputable company does business.
Overall, a lot of completely unnecessary drama, hours of wasted time and several hundred pounds down the drain - good riddance since they are closing down. Get Me In is a Ticketmaster company so consider that as well.
December 4, 2018
Unprompted review