I had a small issue with the way the prescription was sent to the pharmacy. I messaged through the Mindful website early on a Friday, and they received it, called the pharmacy, straightened out the is... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Mindful health has been a great resource while I have been in between health coverage. It is easy to use and I have appreciated speaking with the expert care team and my doctors. They also have quick... See more
Company replied
The platform is stable and user-friendly. Being able to join a session from a quiet corner of your home removes the stress of a commute and the "waiting room anxiety" that often comes with traditional... See more
Company replied
Agnes was spectacular. She went above and beyond and communicated with me every step of the way. She has been the best customer support I've received from Mindful thus far. 10/10 job by her.
Company replied
Company details
Written by the company
Fast, Convenient, and Expert Mental Health Services. Get professional care from the comfort of your home, anytime you need it.
Contact info
United States
- getmindfulhealth.com
4.8
Excellent
483 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Reply from Mindful
Thank you so much for taking the time to leave your thoughts about our services. We are so grateful to be able to help connect our patients to efficient and high quality care. Please know that our patients have a whole support team that is here for them - don't hesitate to reach out at any time for help!
Reply from Mindful
Thank you so much for taking the time to leave your thoughts about our services. We are so grateful to be able to help connect our patients to efficient and high quality care. Please know that our patients have a whole support team that is here for them - don't hesitate to reach out at any time for help!
Amazing
Amazing, quick, and polite service. Thank you for helping making my health journey easier team ❤️
June 15, 2026
Unprompted review
Reply from Mindful
Thank you so much for taking the time to leave your thoughts about our services. We are so grateful to be able to help connect our patients to efficient and high quality care. Please know that our patients have a whole support team that is here for them - don't hesitate to reach out at any time for help!
Hope with customer service was great
June 15, 2026
Unprompted review
Reply from Mindful
Thank you so much for taking the time to leave your thoughts about our services. We are so grateful to be able to help connect our patients to efficient and high quality care. Please know that our patients have a whole support team that is here for them - don't hesitate to reach out at any time for help!
Provider & Customer Service are great
Provider has been great since the start. Very understanding and willing to work with me. Had to recently reach out to customer support for help on finding a medicine and they went above and beyond to help me.
June 12, 2026
Unprompted review
Reply from Mindful
Thank you so much for taking the time to leave your thoughts about our services. We are so grateful to be able to help connect our patients to efficient and high quality care. Please know that our patients have a whole support team that is here for them - don't hesitate to reach out at any time for help!
Had some hiccups with getting my…
Had some hiccups with getting my prescription and customer service was able to solve the issue promptly.
June 12, 2026
Unprompted review
Reply from Mindful
Thank you so much for taking the time to leave your thoughts about our services. We are so grateful to be able to help connect our patients to efficient and high quality care. Please know that our patients have a whole support team that is here for them - don't hesitate to reach out at any time for help!
Mika is excellent despite Mindful’s unreliable system
Mika is excellent! The system needs a lot of work, but I finally found a customer service representative that followed through. She deescalated a very frustrating situation with grace and genuine empathy. Mindful may be a broken service, but Mika is world class.
June 11, 2026
Unprompted review
Reply from Mindful
Thank you so much for taking the time to leave your thoughts about our services. We are so grateful to be able to help connect our patients to efficient and high quality care. Please know that our patients have a whole support team that is here for them - don't hesitate to reach out at any time for help!
Absolutely horrific while my provider…
Absolutely horrific while my provider (doc) is amazing probably the best for a d h d that i've seen in over the 20 years ive been treated, the company itself has 0 ethics. Does not care about its patience. In fact refers to it as customers
Has constant glitches in the app? Which is crazy? Because their whole business is based on it
Could not update my card payment for two weeks going out of town. He's like I promoted at work. So I have to train in a different state under their corporate store. And because their system is glitching and their customer service didn't give a c***. I now am going two weeks without any medication. And what will our automatically be? A stressful job. I'm also on a pretty high dosage. And when you are on a high dosage of the medication, I take you risk. Having seizures if you go prolonged periods without taking the met, they could have cared less. I'm reporting them to both state and federal. Do not use them.Take the time and go and see a doctor in person
June 12, 2026
Unprompted review
Reply from Mindful
Hello,
We take your feedback seriously and are concerned to hear that your experience did not meet our standards for care. To address this properly, we have conducted an internal audit of our records but are unable to find a patient profile matching your description or the name provided here.
To help us investigate and resolve this for you, we kindly request the following:
Verify your details: Please respond to the formal Trustpilot Request for Information we sent you. This allows us to securely identify your record while protecting your privacy.
Speak with us directly: Once we have verified your identity, we would like to speak with you. You may also schedule a direct call with our Patient Care Coordinator here: (https://getmindfulhealth.as.me/schedule.php).
To help us provide the most thorough follow-up possible, we would love to learn a bit more about your visit. Providing these details is the first step in allowing us to personally look into your concerns and find a positive resolution together. We’re here and ready to help as soon as we hear from you!
Great
Easy to use platform with understanding providers and fast easy customer support.
June 12, 2026
Unprompted review
Reply from Mindful
Thank you so much for taking the time to leave your thoughts about our services. We are so grateful to be able to help connect our patients to efficient and high quality care. Please know that our patients have a whole support team that is here for them - don't hesitate to reach out at any time for help!
Fast Assistance
Percy was very helpful when a prescription pickup issue had come up.
Received a phone call from her within an hour of my portal ticket.
June 11, 2026
Unprompted review
Reply from Mindful
Thank you so much for taking the time to leave your thoughts about our services. We are so grateful to be able to help connect our patients to efficient and high quality care. Please know that our patients have a whole support team that is here for them - don't hesitate to reach out at any time for help!
Fixed what was wrong in a timely manner
Fixed what was wrong in a timely manner.
June 10, 2026
Unprompted review
Reply from Mindful
Thank you so much for taking the time to leave your thoughts about our services. We are so grateful to be able to help connect our patients to efficient and high quality care. Please know that our patients have a whole support team that is here for them - don't hesitate to reach out at any time for help!
Amazing customer service
Amazing customer service. I needed help switching pharmacy and they got back to me immediately!
June 8, 2026
Unprompted review
Reply from Mindful
Thank you so much for taking the time to leave your thoughts about our services. We are so grateful to be able to help connect our patients to efficient and high quality care. Please know that our patients have a whole support team that is here for them - don't hesitate to reach out at any time for help!
Great customer service
Great customer service. I spoke with Allen and he was very helpful and pleasant to speak with.
June 11, 2026
Unprompted review
Reply from Mindful
Thank you so much for taking the time to leave your thoughts about our services. We are so grateful to be able to help connect our patients to efficient and high quality care. Please know that our patients have a whole support team that is here for them - don't hesitate to reach out at any time for help!
They followed up and walked me through…
They followed up and walked me through everything. Very kind people.
June 9, 2026
Unprompted review
Reply from Mindful
Thank you so much for taking the time to leave your thoughts about our services. We are so grateful to be able to help connect our patients to efficient and high quality care. Please know that our patients have a whole support team that is here for them - don't hesitate to reach out at any time for help!
very prompt on time and getting things…
very prompt on time and getting things done
June 9, 2026
Unprompted review
Reply from Mindful
Thank you so much for taking the time to leave your thoughts about our services. We are so grateful to be able to help connect our patients to efficient and high quality care. Please know that our patients have a whole support team that is here for them - don't hesitate to reach out at any time for help!
Very helpful & fast
Very helpful & fast! Everlyn confirmed I had all of the details and information needed & scheduled my appointment for me.
June 8, 2026
Unprompted review
Reply from Mindful
Thank you so much for taking the time to leave your thoughts about our services. We are so grateful to be able to help connect our patients to efficient and high quality care. Please know that our patients have a whole support team that is here for them - don't hesitate to reach out at any time for help!
I always get the support I need in…
I always get the support I need in time. I’ve been using mindful for 2 years now and I’m happy with the service.
June 5, 2026
Unprompted review
Reply from Mindful
Thank you so much for taking the time to leave your thoughts about our services. We are so grateful to be able to help connect our patients to efficient and high quality care. Please know that our patients have a whole support team that is here for them - don't hesitate to reach out at any time for help!
Excellent Support Team
I’ve been using Mindful for several years now, and have always had a positive experience with customer support. Aimee, in particular, was of great assistance to me recently. She was able to help me reschedule my appointment and work with the billing department to make sure I had continuous access to care.
June 6, 2026
Unprompted review
Reply from Mindful
Thank you so much for taking the time to leave your thoughts about our services. We are so grateful to be able to help connect our patients to efficient and high quality care. Please know that our patients have a whole support team that is here for them - don't hesitate to reach out at any time for help!
Henry was able to help me after a few…
Henry was able to help me after a few attempts to get an apt scheduled and he helped me with kindness and professionalism. Thank you Henry for your assistants and for ensuring the care was not interrupted.
June 5, 2026
Unprompted review
Reply from Mindful
Thank you so much for taking the time to leave your thoughts about our services. We are so grateful to be able to help connect our patients to efficient and high quality care. Please know that our patients have a whole support team that is here for them - don't hesitate to reach out at any time for help!
I am incredibly grateful to Henry for…
I am incredibly grateful to Henry for helping me to navigate a snafu with scheduling and for preventing a catastrophic medication recovery failure. I would have been in a very bad situation if not for Henry. It’s rare to come across individuals who actually care about the patient and situation as much as Henry does. It has made my ongoing journey with Mindful smooth and without any unnecessary stress. You are fortunate to have Henry and so am I. Thank you!
May 28, 2026
Unprompted review
Reply from Mindful
Thank you so much for taking the time to leave your thoughts about our services. We are so grateful to be able to help connect our patients to efficient and high quality care. Please know that our patients have a whole support team that is here for them - don't hesitate to reach out at any time for help!
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