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Review summary

Created with AI, based on recent reviews

Considering 350 reviews, reviewers had a great experience with this company. Customers are really happy with the products, often highlighting the comfort, durability, and luxurious feel of the items. Many people praise the quality of the products, noting their ability to elevate outfits and withstand daily wear. The customer service is frequently described as exceptional, with consumers appreciating the quick responses, personalized solutions, and willingness to resolve issues. However, some customers experienced issues with their orders, including non-receipt of items or delays. A few other people also felt that the response time from customer service was sometimes slow or unhelpful, particularly when dealing with returns or replacements for defective products. Some reviewers also noted that the quality of certain products, like shimmer tights or maternity fleece-lined tights, was not as good as expected, with some items ripping easily or not fitting correctly.

What people talk about most

Product

Reviewers highlight positive aspects of the product, with many praising the high quality and durability of... See more

Quality

Reviewers mention positive feedback about quality. Many customers praise the high quality and durability of... See more

Customer service

Consumers generally find customer service to be positive, with many praising its exceptional, stellar, and... See more

Order

Customers consistently note ambiguous experiences with order. While some reviewers praise fast shipping, easy... See more

Response time

People report ambiguous experiences with response times. Many customers praise the quick and immediate... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've never loved tights before Noosh! I saw an ad for Noosh and was intrigued by how beautiful they looked and that they had a comfortable waistband. I ordered one and absolutely fell in love, and... See more

Rated 5 out of 5 stars

I ordered three pairs of tights during their holiday sale but only two arrived in the mail. I reached out to Noosh Support and immediately got a response and full a resolution within 24 hours. They we... See more

Rated 5 out of 5 stars

The tights are absolutely comfortable and durable and feel wonderful! The staff is very helpful. They listened to my issue and handled it personally without throwing an “it is our policy” standard l... See more

Rated 5 out of 5 stars

Customer service is THE BEST. Had an issue with a delivery (believed to be stolen) and I received a response - from a person - within 30 minutes. On a Friday afternoon. I received supportive instructi... See more


Company details

  1. #12 of 27 best companies in Underwear Store
  2. #62 of 138 best companies in Women's Clothing Store

About Noosh

Written by the company


Nude is not one color. There’s no such thing as one size fits all. Support should not be suffocating. And the products we wear? They should move with us. Enhance us. Celebrate who we are. And not squeeze us (literally) into a mold established by an outdated industry that hasn’t changed in decades. Because we prefer out of the box & deserve outstanding. We have big plans to continue challenging & reinventing bodywear products. We want to focus on that sweet spot where purpose, function & comfort meet your shape, shade & style.

Contact info

4.1

Great

TrustScore 4 out of 5

392 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 94% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Their customer service is excellent

Their customer service is excellent. No they are
Out standing!!!!
I ordered the wrong size. I sent them an email they got right back to me. One happy return later and the next day...Yes the next day the other size that I needed was there at my door step. Also their tights are exactly as advertised. They fit like a glove and no runs..

April 4, 2026
Unprompted review
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Rated 5 out of 5 stars

Sheer Delight

I love the way these glossy tights feel on me and the way they feel to my fingertips when I touch them, and the way they fit and the way they move when I walk. I need to order more of them immediately.

November 26, 2025
Rated 5 out of 5 stars

Customer service was stellar

Customer service was stellar. I received an email my package was delivered, left on my front porch, I was home all day and did not find my package. I contacted customer support to advise them and they resolved the matter within 2 days by sending me another package

March 26, 2026
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Rated 1 out of 5 stars

Terrible customer service

A scam of a product, the product may be nice but if you do have a problem with it, like me I got the wrong size or just didn’t expect it to feel a certain way so I tried to do a return.
Through the portal it wouldn’t let me so it said to contact customer service, and they just keep on dragging it and telling me I need to initiate through the portal and no matter how many times I showed them it doesn’t let me do it they just ignore it and repeat,
It’s 70 dollar leggings. I want my money back and they refuse to help me and send me a return label. They don’t have a phone number or ANYTHING contact through other than email
Update: right after this review I got my return label!
But their response was ignoring my problem with the product. I didn’t say I loved it, I said the customer service is bad. Which further proves my point, and I didn’t review it anonymously. I did say what my order number is before I posted this review, so it wasn’t anonymously, I sent the package for a return, now I’m waiting for a refund
But I will update once I get my refund about the customer service if I could attach the emails I’ve sent and received I would
But since the company decided to actually FLAG my previous review, I really doubt that they are a good company since apparently you cannot say anything bad about them! You will get flagged. My experience WAS real and genuine.

March 14, 2026
Unprompted review
Rated 5 out of 5 stars

I ordered four pairs of tights and…

I ordered four pairs of tights and loved them overall—great quality and very versatile. One pair did have a tear the first time I tried them on, but even though I was past the 30-day window, Noosh replaced them for free, which I really appreciated. Excellent customer service and a product I’ll continue to wear.

March 18, 2026
Unprompted review
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Rated 5 out of 5 stars

Worth it!

Bought them for the first time last fall and jumped at the 15 percent discount, needed help stacking the discount with the buy 3 get 1 offer but customer service response on the chat line was immediate and helpful! Excellent product and I get compliments all the time. Stockings are not always necessary for work but when they are I am not mad about wearing Noosh!

March 19, 2026
Unprompted review
Rated 5 out of 5 stars

I had an issue with my order not being delivered

I had an issue with my order not being delivered. I got an alert that it was delivered but it was not. This was my first order and I expected some pushback- after all, they sent the product but it must have been lost. That was not the case, they responded immediately and after a quick investigation on their part they replaced the order. I was more than impressed. I will definitely be a repeat customer

March 16, 2026
Unprompted review
Rated 5 out of 5 stars

Legs of gold!!!

This is truly an amazing line of products! Does exactly what it claims! Optimal comfort, doesn’t slide, doesn’t roll and doesn’t snag!!! Beautiful, true to size! I am extremely impressed and I usually don’t write reviews for random purchases, but their hosiery IS truly next level!!!

March 15, 2026
Unprompted review
Rated 5 out of 5 stars

I would say these are true to size for…

I would say these are true to size for the tights. The fleece lined food ride down in me but that maybe because I'm petite. I'm 4'11.5" and I weigh 112 lbs. The panty hose tights are beautiful. The fit was nice even though I'm vertically challenged. I wore both on a vacation to Europe. The fleece lined tights I wore in england and they did an amazing job at keeping me warm.
The panty hose tights version looked amazing with my outfit. They even withstood a a would have been snag from a chair at a café in Manaco. To my surprise they did not snag or tear when a chair caught on the tights. I thought I was going to have to walk around with a tear or snag, but No, I did not, Thanks to Noosh! I'm definitely buying more and gifting my pantyhose packages I have yet to open. I'm sending the old version to Goodwill. Noose is Godsent to women! 🙏💝

February 24, 2026
Unprompted review
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Rated 5 out of 5 stars

I cannot tell you how amazing these are…

I cannot tell you how amazing this product is! Tights are hard - they either pinch, pull, squeeze, or fall off. These are masterfully made to stay on and stay put. SO amazing! I'm a personal stylist, and these are now the tights I will send to all my clients. Plus, they have phenomenal customer service.

March 2, 2026
Unprompted review
Rated 1 out of 5 stars

False Assurances from Customer Service

A representative had informed me of their planning to re-stock their opaque white size 2x/3x but it has not been re-stocked for a very long time. If they had truly planned on not re-stocking it and honestly informed me of that intention, I would have accepted that.

However, assuring me of their intention to re-stock it and giving me the hope and expectation that they would do so - with nothing having changed in a long time - I have a problem with that. There is no need to offer false assurances to customers. Just be transparent and I'll accept it and move on

March 8, 2026
Noosh logo

Reply from Noosh

Hi,
We're sorry to hear about your experience, and we truly appreciate your feedback.

We are doing everything we can to assist customers with out-of-stock products so that they can enjoy them as soon as they are available again. Because we cannot fully control every aspect of the supply chain, we occasionally miss back-in-stock dates. We are deeply sorry for this and want to assure you that, while it is not an excuse for our error, it was not intentional, and we are sharing all of the information we have so you can make the best decision for yourself. That is all we believe in.

Our team has already contacted you to confirm that the issue has been resolved to your satisfaction.

I would like to thank you for your feedback, which helps us improve. We are actively working to ensure a better experience for all our customers.

Yours truly,
The Noosh team

Rated 1 out of 5 stars

Don’t buy the shimmer tights…

The shimmer tights are super flimsy and immediately rip and run the first time you try to wear them. I bought all the shimmer colors and had the company replace the berry ones right away. I made the mistake of putting the blue ones away to wear for change of season, so when they, too, immediately tore, Noosh refused to replace them because too much time had passed since my purchase — even though I explained it was my first time wearing them. Total waste of money, and I won’t be buying any more of these crappy tights!!!

March 2, 2026
Unprompted review
Noosh logo

Reply from Noosh

Hi Diana,
We're sorry to hear about your experience, and we truly appreciate your feedback.

What you’re describing sounds like a product defect—we’re so sorry that happened. We’re proud of the quality and durability of our products—less than 1% of customers return our products for a refund!

Our customers can replace damaged products using our warranty portal (https://getnoosh.com/a/service/warranty). Submitting a claim through the portal takes less than two minutes, and the replacement pair is usually shipped for free the same day.

After looking into your case, we noticed that the damaged product was our Play Shimmer. It's more sheer, much softer, and requires a little more caution, but is one of our bestsellers, as most of our customers love the sheerness, comfort & resistance to ladders. We are constantly experimenting with the optimal balance of style, comfort, and durability, and each of our products is unique.

Unlike others, we do not focus solely on maximizing durability, as we want our tights to be your second skin, rather than being bulletproof. If durability is more important to you, our Semi Opaque can compete with any product on the market, and with our signature seamless waistband, the fit is much more comfortable and feels smoother and softer to the touch.

After reviewing your case, it appears that the product was purchased more than 90 days ago, which is beyond our warranty period.

I would like to thank you for your feedback, which helps us improve. We are actively working to ensure a better experience for all our customers.

Yours truly,
The Noosh team

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Rated 5 out of 5 stars

Easy to order Fast shipping

Easy to order Fast shipping. Very quick response from customer service with very satisfactory outcome. Quick and easy returns and exchanges. Exceptional product. Extremely happy with my purchase and interaction with customer service.

February 23, 2026
Unprompted review
Rated 2 out of 5 stars

ordered multiple pairs …

I ordered multiple pairs of tights from this company with high hopes. They were more expensive than the place I typically shop, but had some unique styles. Three of the five pairs I ordered got runs in them from the first time I put them on, two in the same exact spot where the top of the thighs meets the solid area. These were nude and black sheers. Sizing was accurate and not a contributing issue. Theres room for improvement.

November 1, 2025
Unprompted review
Noosh logo

Reply from Noosh

Hi,
We're sorry to hear about your experience, and we truly appreciate your feedback. Unfortunately, we couldn't find any orders under your name. Please provide us with your contact information so that we can assist you.

What you’re describing sounds like a product defect—we’re so sorry that happened. We’re proud of the quality and durability of our products—less than 1% of customers return our products for a refund!

Our customers can replace damaged products using our warranty portal (https://getnoosh.com/a/service/warranty). Submitting a claim through the portal takes less than two minutes, and the replacement pair is usually shipped for free the same day.

I would like to thank you for your feedback, which helps us improve. We are actively working to ensure a better experience for all our customers.

Yours truly,
The Noosh team

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