Redge Fit Reviews 

437
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 48 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent customer service and the helpfulness of the staff, with many highlighting their prompt responses and proactive solutions. The product itself is frequently described as fantastic, exceeding expectations in terms of versatility and quality. Reviewers appreciate the personalized assistance and the company's commitment to resolving issues quickly and efficiently. However, some customers also noted issues with order delays and a lack of communication regarding shipping and tracking information. A few other people also felt that the company provided inaccurate information about product availability and order status, leading to frustration and extended waiting times.

What people talk about most

Customer service

Clients share positive opinions on customer service, with many reviewers describing it as exceptional,... See more

Order

Customers had ambiguous experiences with order, with some reporting significant delays and issues, such as... See more

Staff

Consumers consistently report positive experiences with the staff, particularly highlighting the excellent... See more

Product

Reviewers highlight positive aspects of the product, with many expressing satisfaction with its versatility... See more

Response time

People report ambiguous experiences with response time, with some customers praising prompt and quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great customer service! After not hearing anything about my order, I contacted customer service and was connected with Mira. She informed me that the product I ordered was so popular that they had sol... See more

Company replied

Rated 5 out of 5 stars

I contacted your customer success team because I had an issue with my order. Your rep, Mira Ray, contacted me very quickly and resolved my issue. I received my order, correctly, a few days later. The... See more

Company replied

Rated 5 out of 5 stars

So, I ordered the 240lb Redge Gym & it took a while before I got a tracking number. I contacted customer support (the ladies name was Mira) & she got back to me very quickly. She answered all of my q... See more

Company replied

Rated 5 out of 5 stars

The Team at Redge Fit are great and the product is fantastic. The product has thus far exceeded my expectations with its versatility. The customer service is excellent. Mira did a fantastic job... See more

Company replied


Company details

  1. Sports

Information provided by various external sources

The best home fitness equipment & fitness programs out in the game! Redge Fit is changing the game of home fitness by providing never before seen equipment that people will love. The equipment is designed to keep in the mind the modern minimalistic world.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

437 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 80% of negative reviews

Typically replies within 2 weeks

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4.3

All reviews

(437)

36 reviews in the last 12 months

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Rated 2 out of 5 stars

Not sure what to think yet, didn't get whole oder

Not sure what to thing yet. I paid $180 and all I received was an exercise mat. I've emailed and not heard back as of yet. I can't say much for their customer service. The ad in which I purchased also says "free app", of which they told me it didn't even though I provided a screen shot of the ad, this is false advertisement. Either way I would pay for a yearly membership to the app, and asked if they had a code, any code they've provided me does not work though. I'd just like to know if I am going to get the rest of my order. I ordered the total body all in one bundle, and I just received the workout mat, that's all. I will adjust my review should they make it right, and please don't reply with send us an email, I already have, and a text.

November 25, 2023
Unprompted review
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Reply from Redge Fit

Hello, we are so sorry for the inconvenience. Please send us an email at support@redgefit.com so that we can have this fixed. Thank you.

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Rated 5 out of 5 stars

Much Better than expected

Got Redge Fit from my wife for Father's Day. I travel a lot, so I was skeptical, but it's actually super easy to pack. Fits in my carry-on and I can hook it up to pretty much any door. Didn't expect to use it as much as I do. Solid gift.

September 16, 2023
Unprompted review
Rated 4 out of 5 stars

Good Customer Service

The product malfunctioned but I am working with the company to get viable replacement bands. I am very pleased with the willingness of the company to work with me.

September 4, 2023
Unprompted review
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Rated 5 out of 5 stars

Top Notch Customer Service

Redge Fit provides a convenient and easy to use product when a gym visit isn't impossible. And the customer service is of high quality; one of the things I look for in a company.

August 24, 2023
Unprompted review
Rated 5 out of 5 stars

Everything I asked for and needed!

I was looking for something more private because I don't enjoy being watched and know that the gym can be somewhat “visual” as times. I looked for home workout equipment that was full body that I could do on my own that would help me to reach my fitness goals. I found RedgeFit and am so thankful! It offers everything I need in one compact device that I can take anywhere. I travel a lot and it fits in my car and in my suitcase, too! I highly recommend for anyone who enjoys private home workouts and the convenience of portability! The customer service team is amazing, too! You can’t lose with RedgeFit!

August 21, 2023
Unprompted review
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Rated 1 out of 5 stars

I purchased the gym however the 7 day…

I purchased the gym however the 7 day trial code did not work nor the QR scan code that came with the gym for the 7 day trial also fid not work. I wrote THREE emails to support regarding this issue and had no response. Due to their non existent stellar customer service I'm returning this piece of junk for a refund.

August 21, 2023
Unprompted review
Redge Fit logo

Reply from Redge Fit

Hello, please send us an email so that we can help you accessing the Redge App. Thank you.

Rated 5 out of 5 stars

Portable gym

I absolutely love this piece of equipment. Just enough resistance to cover a lot of exercises. The company really hit it right with addition of the bar. Good job guys. Will spread the word.

August 21, 2023
Unprompted review
Rated 5 out of 5 stars

Great product

As a personal trainer, I am always looking for new innovative ways to train my home clients. This product is amazing for those who are busy and on the go. He’s also a AMAZING for trainers to implement into their programs.

August 14, 2023
Unprompted review
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Rated 5 out of 5 stars

it's actually great tbh

it's actually great tbh, it helps me keep in shape even when I couldn't go to gym. I ordered another one for my wife too so we can workout together since she doesn't wanna go to the gym lol.

July 27, 2023
Unprompted review
Rated 1 out of 5 stars

I gotmy kit last week and the first try…

I gotmy kit last week and the first try the string broke. Wrote three emails
To customer support and no response, call them nobody answers, i have a life time warranty and it looks like a fake company. Caution to all do t buy this stuff. I want to get my money back, enough of nonsense

July 21, 2023
Unprompted review
Redge Fit logo

Reply from Redge Fit

Hi there, so sorry about this. Please send us an email so that we can have this resolved. Thank you.

Rated 1 out of 5 stars

Bands break without warning

Bands break without warning. First time out slapped me in my face. Second time it popped my left index finger and it's swollen. Looking for a better product.

July 20, 2023
Unprompted review
Redge Fit logo

Reply from Redge Fit

Hello Samuel, please send us an email so that we can have this resolved. Thank you.

Rated 1 out of 5 stars

Awful customer support

Anyone that says in these reviews they have great customer support are either employees or friends. They actually have the worst customer support.
Their phone number tells you “to email”, but no one answers emails. They have chat on their site, and nobody answers the chat even though it says they respond immediately. Do not buy from them. Their “device” isn’t close to being good, and their ambassadors are lying.

July 20, 2023
Unprompted review
Redge Fit logo

Reply from Redge Fit

Hello Dasha, please send us an email so that we can have this resolved. Thank you.

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Rated 5 out of 5 stars

This company is the epitome of what a…

This company is the epitome of what a company should be. From their customer support, social media to their products they made me feel like I was family. The product cannot be described with words. The pump you get from such a small transportable device cannot be compared to anything else. Say goodbye to the gym membership and say hello to Redge Fit. This equipment is made with super high quality and the construction is amazing. Do yourself a favor and get this equipment and get back in shape.

July 11, 2023
Unprompted review

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