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Review summary

Created with AI, based on recent reviews

Evaluating 55 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, knowledge, and positive attitude, making interactions pleasant and productive. Many people highlight the exceptional customer service, appreciating the personalized and supportive approach. The product and overall program are frequently described as effective, with consumers noting significant positive results and a smooth experience. However, some people were dissatisfied with the service and user experience, citing issues with billing transparency and difficulties with the sign-up process. A few other people also expressed concerns about product quality and experienced delays in receiving their medication.

What people talk about most

Staff

Consumers find staff to be positive, highlighting their helpfulness, knowledge, and supportive approach. Many... See more

Service

Clients share ambiguous opinions on service. Some reviewers praise the efficiency, quick setup, and... See more

Customer service

Customers consistently note positive experiences with customer service. Many reviewers praise the... See more

Product

Reviewers highlight positive aspects of the product. Many customers express satisfaction, with some stating... See more

User experience

Users describe ambiguous interactions with user experience. Many customers report amazing and outstanding... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Really fortunate to have discovered this company as a resource. It's been nothing but great from the first customer contact, w/ Aaron, so decided to enroll. Then, have Tanya as my health adviser,... See more

Rated 5 out of 5 stars

From the initial application process, I knew SHAPELY was the right choice. Everything was clearly explained, including options that would be available if my insurance would not pay for the weight los... See more

Company replied

Rated 5 out of 5 stars

I’ve only just begun working with this company but so far am very impressed. Their website is super easy to navigate as well as thorough in explaining their services, pricing, plan options, etc. Compl... See more

Company replied

Rated 5 out of 5 stars

My experience with Shapely has been outstanding. My care consultant (Brittney Williams)has encouraged and guided me to a current weight loss of 30 lbs and I am on track to reach my goal weight. I woul... See more

Company replied


Company details

  1. Weight Loss Service
  2. Doctor
  3. Nutritionist

Written by the company

Achieve the best shape of you with personalized weight loss from experts you can trust. Join countless patients who've lost weight safely and effectively with Shapely. Here's what you get: 1. Monthly video visits with a weight loss specialist 2. Convenient app with ability to chat with your provider anytime 3. Access to both branded and compounded weight loss medications 4. Affordable medication pricing, with compounded semaglutide at just $199/month. 5. Evidence-based care led by our Harvard-trained weight loss physician Dr. Justin Zaghi


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

103 reviews

5-star
4-star
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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

My problem is still active

My problem is still active, still waiting for my new card but Gazzel was very helpful. Khandi is also my regular consultant who I really like. Thanks to everyone at Shapely.

March 11, 2025
Unprompted review
Rated 5 out of 5 stars

Best Telehealth Company Out There!

I have been a Shapely member since July 2024 and they have been the best telehealth company for so many reasons! I love my provider, she's amazing. The prices. The ease in ordering and the quality of the products I am receiving. The transparency and customer service. All worth it.

March 12, 2025
Unprompted review
Rated 5 out of 5 stars

Shapely for the Win

Shapely is a great company to work with. The programs they offer, the people and the meds, all individually designed. Tanya has been my game changer, she keeps me going when I need help and her knowledge is the best!

March 12, 2025
Unprompted review
Rated 5 out of 5 stars

Shapely change my life!!!

I have been with Shapely since January 2024 and have lost 35lbs. This program really works. I love Dr Justin Zaghi. He is prompt to respond to my concerns and questions. His compassionate approach to healthcare has made a significant difference in my life. Dr. Z has been with me since day one..he has been a great supporter during my journey and continuing . Shapley is affordable and it works!

March 10, 2025
Unprompted review
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Rated 5 out of 5 stars

Do this!

Do this! I’ve been a shapely patient since March 2024 and I’ve lost 30 pounds. I’m 70 and have been at my max weight since having my last kid at 40 years old. I feel good when I look in the mirror and also my knee arthritis doesn’t bother me as much. I’m so grateful for the support I got with shapely because otherwise I wouldn’t have been able to do this on my own

December 11, 2024
Unprompted review
Rated 5 out of 5 stars

Shapely has been great for helping me…

Shapely has been great for helping me to lose weight and get more active. I lost 20 pounds and got my diabetes under control. My Medicare covered the visits and the medication. Happy with the experience!

February 16, 2024
Unprompted review
Rated 5 out of 5 stars

I lost the weight I needed the way I needed!!

The medicine does the work, but the 5 star experience and personal attention and results are because of the team at Shapely. The person I worked with and had consultations with, Khandi Sweeney, made the difference between other weight loss attempts and my experience with Shapely. She was thoughtful, kind, knowledgable and the ultimate professional. Thank you Dr Zaghi, Khandi and the team, I lost the weight I needed the way I needed!!

December 18, 2024
Unprompted review
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Reply from Shapely

So glad to hear of your amazing experience! Thank you for the 5-star review!! We are delighted to care for you!

Rated 5 out of 5 stars

I would like to extend my sincere appreciation

I would like to extend my sincere appreciation for their exceptional contributions. Shapley provided invaluable assistance with scheduling, inquiries, and billing.

December 6, 2024
Unprompted review
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Reply from Shapely

Thank you! So glad to hear your are pleased with our support team!

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Rated 5 out of 5 stars

My experience from start to finish has…

My experience from start to finish has been excellent! From the CEO to my provider, Khandi Sweeney, everyone was efficient, responsive and exceeded their service promises ! Even product delivery was seemless- arriving earlier than expected most months. Khandi listened to my concerns, answered all of my questions and was exceptional!

November 18, 2024
Unprompted review
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Reply from Shapely

Thank you so much Leslie! Delighted to hear of your success with Shapely!!

Rated 5 out of 5 stars

I have had a great experience with getshapely.com, Khandi Sweeney is my provider.

I have had a great experience with Shapely. I started my semaglutide injections May 1, 2024 and have lost 49 lbs. I have had no side effects and am so grateful for this company. I am able to get appointments on time so I never run out of medication. The medication has always been delivered on time. I appreciate my health professional Khandi Sweeney who is always professional, has great advice and is very encouraging. I have 25 lbs left to lose and already feel so much healthier after losing 49lbs. I never dreamed at the age of 71 years old that I could get to my goal weight.

May 1, 2024
Unprompted review
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Reply from Shapely

Thank you so much! Delighted to hear of your incredible success with Shapely!!

Rated 5 out of 5 stars

Fantastic weight loss experience

Fantastic weight loss experience. Ms. Sweeney was helpful, knowledgeable and understanding. Cost of the medication was affordable and results were amazing. I have already recommended them to others who are starting their weightloss journey.

November 11, 2024
Unprompted review
Rated 5 out of 5 stars

Great experience for this first time user!!

Ms. Sweeney, was extremely helpful and patient with all of my questions. Their prices are the best by far for my pocketbook, and the trizepetide I received came neatly and properly packaged and secure. I had to stop for a few months to catch up on some other bills lol, and Ms. Sweeney put a hold on my meds until further notice from me and I'm still going to get the same price per month when I return. All in all, I have nothing but great things to say about Shapely and their staff!!

May 20, 2024
Unprompted review
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Rated 5 out of 5 stars

I am very happy with the results of my…

I am very happy with the results of my weight loss. Since Covid I gained 20 pounds and have had a very difficult time shedding the weight. Since starting the weight loss program I have lost 6 pounds in one month. I am delighted to say this process is working. The most important part is I have increased energy, better sleep and that’s just after losing six pounds.

August 15, 2024
Unprompted review
Rated 5 out of 5 stars

FINALLY….

FINALLY…losing the weight and Shapely has been amazing so far…wish I would have known about them sooner!

July 24, 2024
Unprompted review
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Reply from Shapely

Thanks Jeanine! So delighted to hear you're having an amazing experience with Shapely!

Rated 5 out of 5 stars

Great customer service

Great customer service Aaron was awesome. I had a billing question and he handled it right away.

July 18, 2024
Unprompted review
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Reply from Shapely

Thanks Stacy! So happy to hear you're loving Shapely!

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Rated 5 out of 5 stars

I am lucky to have a dream experience…

I am lucky to have a dream experience with my weight loss journey. Dr. Justin has been very helpful and attentive to all my needs. He got on the phone personally with my insurance to get meds approved. I’m looking forward to reaching my goal weight and I have Dr. Justin and Shapley to thank for that.

June 29, 2024
Unprompted review
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Reply from Shapely

Thanks Christine! So glad to have you as a patient at Shapely :)

Rated 4 out of 5 stars

Follow up review..

Follow up review... from my post 06/06/2024. I met dr z by virtual doctor visit. Very nice doctor and very vocal about my health. And i cant believe it how fast i got my medication 06/11/2024 by fedex. As soon i got it and took the shot. Now im feeling it i dnt crave that much and i cant even finish my whole meal. Excited for this coming journey of lossing weight and get healthy and exercise and someone like dr z and the team assisting me. I havent weight my self yet cos to early for that tbh i feel lighter now. Im 175lbs before taking the shot... 4star for now xoxo

June 15, 2024
Unprompted review
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Reply from Shapely

Glad to hear you're loving Shapely and are off to a great start with us on your weight loss journey! We're excited to see your success!

Rated 5 out of 5 stars

Dr Zaghi and Megan

Dr Zaghi. Is one of the most caring people I have ever met. He works with me each month to ensure I'm on track and to check to see if I need anything. Meagan is also very helpful and easy to talk to. It is slow going but that is alright. I'm working with the most caring professionals. Randall Stiles

June 1, 2024
Unprompted review
Shapely logo

Reply from Shapely

Thanks Randall! We're so glad to hear you're having an amazing experience with Shapely!

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